Nicole Fralick
Jacksonville,FL
Summary
Customer-focused and dependable employee eager to translate past restaurant experience into an active serving position. Organized and courteous when aiding guests with any and all hosting matters, and provided excellent service to all patrons while maintaining a warm and friendly demeanor. Flexible and successful at managing multiple roles within the restaurant in order to ensure all added responsibilities are upheld for the benefit of both staff and clientele.
Overview
2
2
years of professional experience
1
1
Year of post-secondary education
Work History
Hostess & Server
Buddha Thai Bistro
301 10th Ave N, Jacksonville Beach, FL 32250
10.2021 - Current
- Politely greeted each customer upon arrival and seated them in an efficient and timely manner.
- Took reservations and to-go orders over the phone while thoroughly answering any customer questions that arose.
- Informed patrons about restaurant hours, wait times, seating availability, and in-depth explanation of our menu.
- Maintained a clean and orderly dining area while simultaneously creating a welcoming atmosphere for guests.
- Aided servers and kitchen staff in food preparation, running, and bussing throughout the entirety of each shift.
- Trained new employees in the responsibilities and duties of hosting to ensure the addition of a fully informed and well-prepared host.
- Accommodated customer's special requests to the fullest extent of the staff's abilities while maintaining restaurant policies.
- Resolved any guest complaints with clear understanding in an orderly fashion as to provide complete customer satisfaction.
- Used cash registers and credit card machines to cash out customers as well as to place orders in said online systems.
- Organized, stocked and cleaned establishment's front and back of house to maintain a neat and welcoming appearance.
- Completed daily side work and opening and closing duties without fail.
- Cross-trained to handle different restaurant roles, including bar, floor and to-go stations.
- Took initial drink orders and relayed information to wait or bar staff.
- Provided a delightful dining experience for patrons whilst fulfilling all serving duties to the best of my capabilities.
- Greeted and checked in on all assigned tables in a timely and methodical manner ensuring any and all needs were met at any given time.
- Prepared and double-checked all food orders before delivering dishes to tables quickly, following through with any needed adjustments at the customer's request.
Education
Associate of Arts - Psychology
University of North Florida
Jacksonville, FL 08.2022 - Current
High School Diploma -
Douglas Anderson School Of The Arts
Jacksonville, FL 08.2018 - 05.2022
Skills
- High-Volume Dining
- Conflict and Complaint Resolution
- Taking Reservations
- Food Sales and Promotion
- Customer Service and Rapport
- Anticipating Guest Needs
- Dining Room Cleaning and Upkeep
- Adaptable and Flexible
- Patron Experiences
- Greeting and Seating Guests
- Waiting Tables
Timeline
Associate of Arts - Psychology
University of North Florida
08.2022 - Current
Hostess & Server
Buddha Thai Bistro
10.2021 - Current
High School Diploma -
Douglas Anderson School Of The Arts
08.2018 - 05.2022