Nicole Fralick

Hostess & Server

Buddha Thai Bistro

10.2021 - Current

Politely greeted each customer upon arrival and seated them in an efficient and timely manner.
Took reservations and to-go orders over the phone while thoroughly answering any customer questions that arose.
Informed patrons about restaurant hours, wait times, seating availability, and in-depth explanation of our menu.
Maintained a clean and orderly dining area while simultaneously creating a welcoming atmosphere for guests.
Aided servers and kitchen staff in food preparation, running, and bussing throughout the entirety of each shift.
Trained new employees in the responsibilities and duties of hosting to ensure the addition of a fully informed and well-prepared host.
Accommodated customer's special requests to the fullest extent of the staff's abilities while maintaining restaurant policies.
Resolved any guest complaints with clear understanding in an orderly fashion as to provide complete customer satisfaction.
Used cash registers and credit card machines to cash out customers as well as to place orders in said online systems.
Organized, stocked and cleaned establishment's front and back of house to maintain a neat and welcoming appearance.
Completed daily side work and opening and closing duties without fail.
Cross-trained to handle different restaurant roles, including bar, floor and to-go stations.
Took initial drink orders and relayed information to wait or bar staff.
Provided a delightful dining experience for patrons whilst fulfilling all serving duties to the best of my capabilities.
Greeted and checked in on all assigned tables in a timely and methodical manner ensuring any and all needs were met at any given time.
Prepared and double-checked all food orders before delivering dishes to tables quickly, following through with any needed adjustments at the customer's request.