Summary
Overview
Work History
Education
Skills
Timeline
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Nicole Frane

Grand Forks,ND

Summary

High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. I enjoy working in a fast paced environment and helping out when needed. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

8
8
years of professional experience

Work History

Store Manager

Hugo's Wine
09.2023 - Current
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff
  • members.
  • Previously worked at another Hugo's Liquor store part time while working as pricing coordinator
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Supervised guests at front counter, answering questions regarding products.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Retail Pricing Coordinator

Hugo's Grocery Store
02.2023 - 09.2023
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Successfully drove new product lines to increase annual profits by [Number]%.
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
  • Put up new price tags through out grocery store and updated when needed.
  • Put out new product when arrived
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Marked-down clearance items and relocated merchandise to proper store areas.

Stocker

Walmart
07.2022 - 09.2023
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Maintained effective team member communication.
  • Greeted customers and directed to requested products.
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Helped customers locate desired items and transfer oversized items to vehicles.
  • Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
  • Also worked at other location stocking from 04/2021-02/2022

Stengl Signature and Design

General Seasonal Helper
11.2021 - 02.2022
  • Evaluated project scope and development schedule, and collaborated closely with project owners to establish parameters.
  • Helped company advance industry standing by creating innovative concept designs.
  • Did projects when asked in a timely manner
  • Applied skill in color theory and composition to bring client visions to fruition.
  • Guaranteed designs adhere to company brand standards and guidelines.
  • Clean and burned in screens for printing
  • Routine cleaning of store

Receptionist

Grand Forks Heating
01.2016 - 01.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Scheduled for all service technician calls
  • Handled cash transactions and maintained sales and payments records accurately.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Did payroll for all employees
  • Did residential and commerical Billing
  • Answered central telephone system and directed calls accordingly.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Organized, maintained and updated information in computer databases.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.

Education

Associate of Science - Registered Nursing

Northland Community And Technical College
Thief River Falls, MN
12.2010

Skills

  • Team Development
  • Shift Scheduling
  • Store Merchandising
  • Risk Management
  • Project Management
  • Operations Management
  • Retail Inventory Management
  • Hourly Shift Management
  • Loss Prevention
  • POS Systems
  • Supply Ordering
  • Customer Service Management
  • Personnel Development
  • Payroll Management
  • Flexible Schedule
  • Multitasking and Organization
  • Problem-Solving
  • Recruiting and Hiring
  • Accurate Cash Handling
  • Customer Relations
  • Order Management
  • Store Opening and Closing
  • Inventory Control
  • Pricing Strategies
  • Staff Management
  • Team Leadership and Coaching
  • Friendly and Positive
  • Delegating Work
  • Staff Supervision
  • Goals and Performance
  • Sales Professional
  • Work Planning and Prioritization

Timeline

Store Manager

Hugo's Wine
09.2023 - Current

Retail Pricing Coordinator

Hugo's Grocery Store
02.2023 - 09.2023

Stocker

Walmart
07.2022 - 09.2023

Stengl Signature and Design

General Seasonal Helper
11.2021 - 02.2022

Receptionist

Grand Forks Heating
01.2016 - 01.2021

Associate of Science - Registered Nursing

Northland Community And Technical College

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Nicole Frane