Nicole Frane
Grand Forks,ND
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. I enjoy working in a fast paced environment and helping out when needed. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
Work History
Store Manager
Hugo's Wine
307 14th St NE East Grand Forks, MN
09.2023 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff
- members.
- Previously worked at another Hugo's Liquor store part time while working as pricing coordinator
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Supervised guests at front counter, answering questions regarding products.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Retail Pricing Coordinator
Hugo's Grocery Store
1750 32nd Ave S
02.2023 - 09.2023
- Submitted reports to senior management to aid in business decision-making and planning.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Successfully drove new product lines to increase annual profits by [Number]%.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Put up new price tags through out grocery store and updated when needed.
- Put out new product when arrived
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Marked-down clearance items and relocated merchandise to proper store areas.
Stocker
Walmart
Grand Forks, ND 58201
07.2022 - 09.2023
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Maintained effective team member communication.
- Greeted customers and directed to requested products.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Consistently lifted materials weighing as much as 50 pounds.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Also worked at other location stocking from 04/2021-02/2022
Stengl Signature and Design
General Seasonal Helper
216 2nd St NE EAGF, MN 56721
11.2021 - 02.2022
- Evaluated project scope and development schedule, and collaborated closely with project owners to establish parameters.
- Helped company advance industry standing by creating innovative concept designs.
- Did projects when asked in a timely manner
- Applied skill in color theory and composition to bring client visions to fruition.
- Guaranteed designs adhere to company brand standards and guidelines.
- Clean and burned in screens for printing
- Routine cleaning of store
Receptionist
Grand Forks Heating
2800 Gateway DR Grand Forks, ND 58203
01.2016 - 01.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Scheduled for all service technician calls
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Did payroll for all employees
- Did residential and commerical Billing
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted with onboarding new clients and securing paperwork completion.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Handled assignments independently with good judgement and critical thinking skills.
- Routed incoming mail and messages to relevant personnel without delay.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Education
Associate of Science - Registered Nursing
Northland Community And Technical College
Thief River Falls, MN12.2010
Skills
- Team Development
- Shift Scheduling
- Store Merchandising
- Risk Management
- Project Management
- Operations Management
- Retail Inventory Management
- Hourly Shift Management
- Loss Prevention
- POS Systems
- Supply Ordering
- Customer Service Management
- Personnel Development
- Payroll Management
- Flexible Schedule
- Multitasking and Organization
- Problem-Solving
- Recruiting and Hiring
- Accurate Cash Handling
- Customer Relations
- Order Management
- Store Opening and Closing
- Inventory Control
- Pricing Strategies
- Staff Management
- Team Leadership and Coaching
- Friendly and Positive
- Delegating Work
- Staff Supervision
- Goals and Performance
- Sales Professional
- Work Planning and Prioritization
Timeline
Store Manager
Hugo's Wine
09.2023 - Current
Retail Pricing Coordinator
Hugo's Grocery Store
02.2023 - 09.2023
Stocker
Walmart
07.2022 - 09.2023
Stengl Signature and Design
General Seasonal Helper
11.2021 - 02.2022
Receptionist
Grand Forks Heating
01.2016 - 01.2021
Associate of Science - Registered Nursing
Northland Community And Technical College