Nicole Franko
Yorkville,IL
Summary
Results-oriented Sales Manager offering extensive experience in customer service, leadership and sales to the development of teams through a client focused environment. Strength in providing positive communication toward identifying opportunities and accountability to meet and exceed sales goals.
Overview
20
20
years of professional experience
Work History
General Manager
Talbots
Oak Brook, Illinois
04.2019 - Current
- Annual volume 3.2, Flagship location
- Directed daily operations to enhance customer experience and service quality. Regional top 10.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Implemented staff training programs to improve product knowledge and sales techniques.
- Mentor, Selling Culture Influencer, Leadership SME, Asset Protection Partner, Acting Market Manager, and Multi-Unit Leader.
Store General Manager
Z Gallerie
Chicago, IL
01.2016 - 12.2017
- Annual volume 3.2.
- Cultivated positive customer experience through staff engagement and service excellence.
- Established clear priorities and expectations to communicate accountability effectively.
- Fostered learning culture through consistent feedback and selling skills training.
- Ensured Division of Responsibility Managers achieved success in managing furniture, gallery, and accessories.
- Conducted regular management meetings, store walk-throughs, and audits to enhance operations.
- Executed succession planning through networking and targeted talent recruitment.
- Analyzed KPIs and company reports to develop strategic solutions for exceeding sales goals.
- Managed scheduling and payroll according to business needs.
General Manager
Lane Bryant
Chicago, IL
11.2013 - 10.2015
- 3.1 Annualized Volume Flagship store.
- Examine business processes, recognize opportunities and utilize KPI performance to enhance accountability and formulate actionable strategies.
- Facilitate and enhance team selling through multi-unit selling strategy and fashion-oriented client experience.
- Execution of operational and visual standards through effective communication with corporate partners, store leaders, and associates.
- Oversee merchandise flow and freight operations utilizing off-site storage
- Oversaw loss prevention and safety awareness strategies through systematic audits.
- Mentor and enhance performance of Associates while cultivating and developing talent for succession planning and retention.
Store Manager
Lane Bryant
Matteson, IL
08.2012 - 10.2013
- 800K Annualized Volume, Increased KPI Performance, Increased Annual Volume, Decreased shrink from 8.6% to 1.52%, Developed Store Sales Leader to Store Sales Manager and developed strong relationships with Corporate partners.
- Mentored and developed lead managers and sales associates to develop an elevated client focused environment through cross selling and up selling techniques.
- Payroll management to the needs of the business.
- Recruiting and networking to secure individuals that demonstrated passion and dedication to add value to the team while provide retention and succession planning.
- Collaborated with team to effectively utilized policy and procedure to elevate the client shopping experience.
- Collaborated with Loss Prevention to implement action plan to inventory/client awareness to effectively reduce shrink.
Assistant Store Manager
Lane Bryant
Bolingbrook, IL
01.2009 - 08.2012
- Streamlined opening and closing processes by adhering strictly to brand standards.
Administered payroll and scheduling functions for improved workforce management.
Conducted candidate interviews, enhancing recruitment outcomes.
Executed weekly directives, aligning team efforts with strategic goals.
Drove merchandising strategies to increase product engagement in-store.
Ensured efficient shipment processing for accurate stock management.
Executed audits and monitored debits, reinforcing financial accountability.
Implemented effective loss prevention tactics to reduce overall losses. - Lead initiatives for special community events, boosting KPI performance and fostering associate growth
Sales Manager
Lane Bryant
Hodgkins, IL
04.2006 - 01.2009
- Accountabilities include: Opening/closing, adhere to brand standards, payroll, weekly directives, floorsets, shipment processing, debits, audits and loss prevention.
- Driving KPI Standards, credit and accountability for the store goals while coaching associates to meet and exceed the expectations within the company guidelines.
- Established Presidents club standing at this location.
- Lead Management / Rapid Shipment Processing.
Education
Associate of Applied Science - Criminal Justice
Richard J Daley College
Skills
- Strategic planning and execution
- Client-focused service
- Operations management
- Networking and recruiting
- Talent development
- Inventory management
- Visual merchandising
Timeline
General Manager
Talbots
04.2019 - Current
Store General Manager
Z Gallerie
01.2016 - 12.2017
General Manager
Lane Bryant
11.2013 - 10.2015
Store Manager
Lane Bryant
08.2012 - 10.2013
Assistant Store Manager
Lane Bryant
01.2009 - 08.2012
Sales Manager
Lane Bryant
04.2006 - 01.2009
Associate of Applied Science - Criminal Justice
Richard J Daley College