Nicole Freeman
Hotchkiss,CO
Summary
Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.
Overview
13
13
years of professional experience
Work History
Assistant Front End Supervisor/CRM
City Market
11.2019 - Current
- Enhanced customer satisfaction by efficiently managing front-end operations and addressing customer inquiries.
- Streamlined checkout processes for faster service, resulting in reduced wait times for customers.
- Trained new employees on company policies, procedures, and point-of-sale systems to ensure consistent performance.
- Resolved customer complaints with tact and professionalism, maintaining a positive brand image.
- Collaborated with store management to develop strategies for improving overall store efficiency and customer experience.
- Maintained well-organized and clean front-end areas to promote a pleasant shopping environment.
- Managed employee scheduling to maintain adequate staffing levels while minimizing labor costs.
- Coordinated breaks for front-end staff members, ensuring seamless coverage at all times during busy periods.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
- Scheduled front-end associates to maintain adequate department coverage.
- Handled escalated customer issues diplomatically as they arose while working closely with management to find suitable resolutions.
- Evaluated employee performance regularly, providing constructive feedback for improvement opportunities when necessary.
Line Cook Supervisor
133 Burger
01.2019 - 11.2019
- Enhanced kitchen efficiency by streamlining food preparation processes and optimizing workstations.
- Reduced food waste by implementing portion control measures and closely monitoring inventory levels.
- Mentored junior cooks for improved cooking techniques, resulting in higher quality dishes and increased customer satisfaction.
- Maximized staff productivity with effective scheduling and delegation of tasks according to individual skillsets.
- Assured food safety compliance by enforcing proper sanitation protocols and adherence to industry regulations.
- Contributed to menu development, incorporating seasonal ingredients for innovative dish offerings.
- Collaborated with management to set performance standards, leading to a more consistent dining experience for guests.
- Addressed customer complaints promptly, demonstrating commitment to exceptional service and fostering repeat business.
- Overhauled kitchen organization system, increasing workspace functionality and expediting meal preparation times.
CNA in Training
Paonia Care And Rehabiliation Center
01.2017 - 11.2018
- Enhanced patient comfort by providing compassionate and attentive care during daily activities.
- Assisted nurses with patient assessments, accurately documenting vital signs and health observations.
- Improved patient mobility by supporting ambulation exercises and transfers using proper techniques.
- Promoted patient safety through diligent monitoring and reporting of any changes in condition or concerns.
- Maintained a clean and organized environment for patients, performing regular housekeeping tasks to ensure hygiene standards were met.
- Strengthened communication between healthcare teams by effectively sharing information regarding patient progress and needs.
Subway Manager
SUBWAY®Restaurants
01.2011 - 05.2015
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
GED -
Hotchkiss High School
Hotchkiss, CO04.1998
Skills
- Organizational skills
- Product knowledge
- Adaptability
- Time management
- Customer service excellence
- Strong work ethic
- Employee scheduling
- Inventory management
- Attention to detail
- Multitasking capabilities
- Staff training
- Goals and Performance
Timeline
Assistant Front End Supervisor/CRM
City Market
11.2019 - Current
Line Cook Supervisor
133 Burger
01.2019 - 11.2019
CNA in Training
Paonia Care And Rehabiliation Center
01.2017 - 11.2018
Subway Manager
SUBWAY®Restaurants
01.2011 - 05.2015
GED -
Hotchkiss High School
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