Jose Frias
Ormond Beach,FL
Summary
Adept at building strong client relationships and expanding client bases, I excelled as a Sales Agent at D.R. Horton, leveraging my exceptional people skills and problem-solving abilities. My expertise in networking and persuasion significantly enhanced customer satisfaction and loan process efficiency during my tenure at Trust Lending Mortgage, achieving a high level of client retention.
Dependable team player with great communication and organizational skills.Knowledgeable sales agent skilled at building connections with customers to promote products.
Overview
8
8
years of professional experience
Work History
Sales Agent
D.R. Horton
12.2022 - Current
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of purchasing new homes
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Coordinated various aspects of transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients
Mortgage Loan Officer
Trust Lending Mortgage
10.2019 - 12.2022
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Delivered timely updates on loan status, communicating proactively with all parties involved in each transaction.
Mortgage Loan Processor
Trust Lending Mortgage
01.2017 - 10.2019
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
- Handled any conditions sent from underwriting departments.
- Prepared file for final clear-to-close by branch management.
- Received on-going, comprehensive training on home loan products and mortgage process.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
Education
Associate of Science - Biology
Miami Dade College
Miami, FLSkills
- Networking
- Persuasion techniques
- Objection handling
- Making offers
- Key relationship management
- Building rapport
- Excellent people skills
- Problem-solving skills
Accomplishments
2024- Rookie of the Year with D.R. Horton Orlando East
2024- 52 Club Member with D.R. Horton Orlando East2024- Q3 Top DHI Closings with D.R. Horton Orlando East
Languages
Spanish
Native or Bilingual
Timeline
Sales Agent
D.R. Horton
12.2022 - Current
Mortgage Loan Officer
Trust Lending Mortgage
10.2019 - 12.2022
Mortgage Loan Processor
Trust Lending Mortgage
01.2017 - 10.2019
Associate of Science - Biology
Miami Dade College