NICOLE FRIES
San Antonio
Summary
Detail-oriented professional with excellent communication, interpersonal, and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals.
Overview
11
11
years of professional experience
Work History
Operations Support Specialist
TopBuild
01.2024 - Current
- Responsible for scheduling work for the division. Maintain emails, phone calls, and text messages from all outside customers. Input data and create all upcoming jobs for the division. Input data from previous days work to complete payroll and inventory for all employees and update job completions. Assist in training new hires.
911 Call Taker
City of San Antonio
06.2020 - 01.2024
- Adhere strictly to departmental policies, procedures, and regulations pertaining to emergency call taking processes. Maintain a professional demeanor while managing multiple tasks simultaneously under pressure. Utilize effective communication skills to provide assistance and support to callers in emergency situations. Manage difficult customer service situations calmly while providing compassionate care during times of distress. Perform data entry into computer systems for tracking purposes and maintained records of all calls received. Assist in training new employees in telephone operations, protocols, policies, and procedures. Demonstrate strong problem-solving abilities while responding quickly and accurately to 911 calls.
Assistant Manager
PAL Operating Company
03.2018 - 06.2020
- Maintain hands-on knowledge of job roles and regularly stepped in to perform business duties. Resolve all customer complaints and handle refunds and returns to promote satisfaction. Train new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations. Manage daily operations of the store, including scheduling staff, assigning tasks, and overseeing inventory control processes. Ensure compliance with all applicable laws regarding health codes, labor regulations, and safety standards.
Store Manager
Monster Vape LLC
07.2015 - 03.2018
- Solve problems and resolved conflicts for team members and customers. Manage inventory levels by ordering stock as needed, tracking sales trends, and adjusting orders accordingly. Conduct regular performance reviews with staff to ensure job expectations were met or exceeded. Monitor store operations to ensure compliance with safety regulations, company policies, and legal requirements. Interview and hire prospective employees according to team needs. Provide leadership and motivation to team members to increase productivity and efficiency within the store. Create weekly work schedules to meet staffing needs while controlling labor costs.
Education
High School - Human Resource Management in Human
Communications Arts High School
San Antonio06.2014
Bachelor of Science - Resources Management
Southern New Hampshire University
Manchester12-2026
Skills
- Multitasking and organization
- Positive attitude
- Clear communication
- Data entry
- Stress tolerance
- Fast learner
- Coaching and mentoring
- Computer skills
Timeline
Operations Support Specialist
TopBuild
01.2024 - Current
911 Call Taker
City of San Antonio
06.2020 - 01.2024
Assistant Manager
PAL Operating Company
03.2018 - 06.2020
Store Manager
Monster Vape LLC
07.2015 - 03.2018
High School - Human Resource Management in Human
Communications Arts High School
Bachelor of Science - Resources Management
Southern New Hampshire University