Nicole Frund
Scottdale,PA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Medical Assistant
Innovative Wellness Center
Youngwood, PA
10.2024 - Current
- Registered new patients into practice management software program accurately entering demographic information.
- Filed insurance claims forms in accordance with applicable regulations.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Organized patient charts before each day's clinic sessions began.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Administered injections, medications and treatments as directed by the physician.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Supported administrative staff by processing payments.
Service Coordinator Supervisor
County Line Contracting
Scottdale, PA
05.2021 - 12.2023
- Reviewed invoices for accuracy prior to submission for payment processing.
- Provided support to field technicians during service visits when necessary.
- Handled incoming calls and inquiries from customers regarding services offered.
- Researched, identified and resolved customer complaints in a timely manner.
- Analyzed data from customer feedback surveys to identify areas for improvement.
- Maintained accurate records of services provided for each client.
- Managed inventory levels of parts used in servicing equipment.
- Developed and maintained relationships with key clients to ensure repeat business.
- Coordinated service schedules and appointments with clients.
- Monitored staff performance and provided feedback on areas of improvement needed.
- Assisted in developing promotional materials for marketing campaigns related to services offered.
- Ensured compliance with all relevant regulations pertaining to service operations.
- Liaised between client and technician to keep parties fully informed.
- Toggled between multiple systems and databases to look up information and update records.
- Worked with technicians to complete paperwork within designated time.
- Negotiated contracts and terms with service providers and vendors.
- Monitored email and phone communication to provide prompt responses and solutions.
- Assisted with billing and invoicing for services rendered.
Human Resources Manager
Highlands Hospital Outpatient Behavioral Health
Connellsville, PA
01.2018 - 05.2021
- Ensured compliance with federal, state and local employment laws.
- Facilitated communication between management and staff by conducting regular meetings to discuss concerns or suggestions.
- Developed compensation packages that are competitive yet cost effective for the organization.
- Implemented organizational change initiatives effectively while minimizing disruption in operations.
- Reviewed job descriptions regularly to ensure accuracy of duties assigned to each position.
- Resolved conflicts between different departments or personnel using sound judgment to maintain a harmonious work environment.
- Assisted in the development of performance management systems including goal setting, performance reviews, corrective action plans and disciplinary procedures.
- Maintained employee records in accordance with company policy and applicable legal requirements.
- Provided guidance on labor law compliance issues such as FMLA, ADA, Title VII.
- Organized orientation sessions for new hires and provided them with onboarding information.
- Investigated employee relations matters through interviews with involved parties to ensure a fair resolution.
- Collaborated with department managers to develop comprehensive training programs that meet the needs of each individual team member.
- Coordinated various benefits programs such as medical insurance, retirement plans and vacation policies.
- Evaluated current HR processes and recommended changes when necessary to improve efficiency.
- Conducted background checks and reference checks of prospective employees.
- Encouraged open communications, promoting positive and pro-employee work environment.
- Held exit interviews and documented information discussed with employees.
- Achieved desired work environment and performance by proactively advising and guiding employees on best practices and overseeing HR training.
Transcranial Magnetic Stimulation Technician
Highlands Outpatient Behavioral Health
Connellsville, PA
12.2016 - 12.2018
- Utilized knowledge of anatomy, physiology, pharmacology and medical terminology related to the practice of TMS therapy.
- Monitored patient's vital signs during TMS treatments for safety purposes.
- Provided patient education and instruction on the use of Transcranial Magnetic Stimulation equipment.
- Recorded data from each session into an electronic medical record system.
- Ensured compliance with HIPAA regulations when handling confidential information pertaining to patients.
- Developed individualized treatment plans based upon assessment results and physician orders.
- Provided support services such as scheduling appointments, collecting payments, filing insurance claims.
Drug and Alcohol Case Manager
Highlands Hospital- Center of Excellence
Connellsville, PA
12.2014 - 12.2016
- Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
- Monitored client progress through regular follow-up contacts.
- Ensured compliance with all applicable laws, regulations, ethical standards, confidentiality policies.
- Facilitated psycho-educational groups on topics such as relapse prevention, anger management, and coping skills.
- Provided crisis intervention services when needed.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Maintained accurate case records and documentation according to agency guidelines.
- Provided crisis intervention support for clients in emergency situations.
- Developed individualized care plans with input from clients and their families.
- Conducted home visits to assess the safety of living environments for clients.
- Collaborated with medical professionals to coordinate treatment plans for clients.
- Compiled reports on cases and submitted them to supervisors as required.
- Collaborated with other service providers to ensure continuity of care for clients.
- Educated clients about mental health conditions, medications and self-care techniques.
- Collaborated with healthcare providers, lawyers, employers and other stakeholders involved in a client's case.
- Coordinated transportation services for clients who lacked access to reliable transportation.
- Communicated with legal services providers, social services agencies, and local judicial systems regarding cases.
- Maintained logs and electronic client records following department and agency policies for effective monitoring.
Lead Direct Support Staff Member
Laurel Highlands Foundation
North Versailles, PA
01.2010 - 12.2014
- Trained new employees on policies, procedures, safety protocols.
- Assisted with medical appointments, community outings, recreational activities and other events as needed.
- Assisted in developing behavioral interventions for challenging behaviors exhibited by clients.
- Provided crisis intervention services when appropriate or necessary.
- Implemented behavior management techniques when working with difficult behaviors.
- Provided direct support to individuals with disabilities in daily living skills, including personal hygiene and health care needs.
- Monitored medication usage for accuracy and compliance with physician instructions.
- Used approved crisis intervention techniques in emergency situations.
- Accompanied or transported clients to appointments, errands and social activities.
- Maintained accurate records of client progress, incidents and other important information.
Education
Bachelor of Science - Social Work
California University of Pennsylvania
California, PA12-2016
Skills
I am an experienced and dedicated professional with a diverse background in human services, healthcare, and administration, committed to providing compassionate support and operational efficiency I have worked extensively with mentally disabled adults, at-risk youth, and individuals struggling with addiction, offering advocacy, resource coordination, and person-centered care
My expertise spans outpatient behavioral health, including human resources, medical billing, and transcranial magnetic stimulation (TMS) patient care coordination, ensuring compliance with healthcare regulations and optimizing patient experiences Additionally, I have a strong foundation in accounting and service coordination within the construction industry, demonstrating exceptional organizational and financial management skills
I am a fast learner, a collaborative team player, and proficient in numerous software systems, always eager to expand my knowledge and adapt to new challenges With strong communication, leadership, and problem-solving abilities, I am committed to ethical service, operational excellence, and driving meaningful results in every professional endeavor
Certification
- TMS certified
- Laser technician certified for medical laser procedures
Timeline
Medical Assistant
Innovative Wellness Center
10.2024 - Current
Service Coordinator Supervisor
County Line Contracting
05.2021 - 12.2023
Human Resources Manager
Highlands Hospital Outpatient Behavioral Health
01.2018 - 05.2021
Transcranial Magnetic Stimulation Technician
Highlands Outpatient Behavioral Health
12.2016 - 12.2018
Drug and Alcohol Case Manager
Highlands Hospital- Center of Excellence
12.2014 - 12.2016
Lead Direct Support Staff Member
Laurel Highlands Foundation
01.2010 - 12.2014
Bachelor of Science - Social Work
California University of Pennsylvania
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