Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nicole Fry

Prospect,PA

Summary

Motivated office member committed to business success when working with others to meet common goals. Organized, dependable, results-driven candidate looking to seek and maintain a full-time position offers professional challenges.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Part-Time Team Member

Peter's Chocolate Shoppe
08.2021 - Current
  • Main focus is in customer service, that includes in-person, online, and over the phone servicing. Duties include fulfilling customized orders and communication for timely resolutions of concerns. Shipments require a different kind of attention. The product that is worked with is temperature sensitive and also perishable. It requires special packaging in order to receive goods in perfect condition.
  • Use of active listening skills and patience with customers to build specialized, custom orders to suit their needs. Have common knowledge for over 160 products that are offered in-house, along with knowledge on ingredients and allergens for sensitive groups. Also contribute as a consultant in chocolate, a chocolate line worker, and packager when duty calls. Usually volunteer contributions for special tasks events, to complete them quickly and accurately and tastefully.
  • Expectations are met and maintained by my keeping of work areas clean and tidy in order to speed production and safety.
  • Operated the opening and closing of the shoppe. Processed and collection of cash/credit payments and balance the till at the end of business day.
  • Assist with inventory counts and schedule restock of product. Also compiled inventory orders to replenish product.
  • I remain available during the summer months for last minute calls offs or other planned events.
  • I enjoy taking the time to build customer loyalty. It is my #1 priority and gives me the greatest sense of purpose and gratification at my job!

Chief Home Officer

Homemaker Self
09.2009 - 09.2021
  • Chief Home Officer Experience for 12 years and ongoing. Decision to stay home with my son, who was born with unexpected special needs.
  • Developed streamlined processes for home organization and management, appointments with in-home therapists and doctors. Coordinated cross-functioning therapy meetings to address questions in complex issues with specialized doctors and yearly IEP evaluations. Prepared and submitted detail reports to therapist regarding IEP when sessions could not be in person.
  • I managed and organized our household budget with the goal at hand to purchase a home on a single income(2016). I developed skills to speculate planned and unexpected spending and monitored monies to ensure we remained in budget.
  • Overseeing daily operations for the care of my 3 children including but not limited to educating, taking time to play, cooking meals, doing laundry, and up-keep of a tidy home. Also facilitating arrangements for vacations, play dates, and important appointments with physicians and after school activities.
  • Maintained overall safe home environment using patience, quick problem resolution, of the highest standard in communication skillset, resiliency and organizational skills.
  • Conducted self employment work as a baker for birthdays, holidays, and wedding events.

Temporary Employee

Office Team
03.2009 - 09.2009
  • Filled temporary positions with unknown expectations and gained experience in many office locations.
  • Last Assignment worked as a temporary employee under a company by the name 'Great Lakes Cold Logistics, Warrendale, PA'
  • Tasked with giving drivers specific dockets with contents and loading instructions for distribution in a team setting providing support.
  • Conducted scheduling over the phone and with the assistance of computer programming of reefer trucks for deliveries at real 'big box' stores and local grocery stores of cold/frozen goods.


CSR, Billing/Tech Support Rep

ARMSTRONG
01.2009 - 03.2009
  • Managed high flow phone calls to assist customers with troubleshooting specialized televisions, internet, and telephone equipments with minimal wait times during peak hours.
  • Aided customers with over the phone billing questions on a secured line and took payments over the phone. Updated account information to maintain records of customer.
  • Demonstrated empathy and active listening skills to result in higher rate of customer satisfaction.
  • Offered advice and assistance to customers on varied television and internet plans.
  • Sustained adherence to company policies and procedures while suggesting other offerings of product to address recurring issues.
  • Coordinated with other departments to ensure seamless fulfillment process for the customer.

Executive Assistant

VINO100/Tinderbox
08.2007 - 11.2008
  • Executed and improved banking and bookkeeping skills by implementing new filing system and document management for enhanced employee files and payroll.
  • Handled payroll tasks while maintaining deadlines for timely payments.
  • Used QuickBooks to prepare monthly reports, invoices, and banking information for CPA.
  • Prepared reports, sales/research material necessary for inventory counts for CEO.
  • Handled corporate phone calls, managed executive calendars, coordinated schedules, agendas, and appointments to optimize time.
  • Maintained mail correspondence, emails and faxes all confidential and sensitive in nature with discretion.
  • Screened all calls and emails. Initiated actions to respond or direct messages to facilitate communications. Served as a liaison between departments for effective communication.
  • Catered to customers with specific orders and special requests.
  • Developed relationships with vendors leading to improved contract terms that resulted in cost savings for the business.
  • Greeted arrival of visitor/appointment, determined nature and purpose of visit and directed to appropriate destinations.
  • Planned and hosted in house (retail store) events.

Office Manager

Erich Orris Distributing
08.2007 - 11.2008
  • Maintained computer records, physical filling, validated incoming/outgoing orders on products in-house and online, calculation of sales and collection of payments.
  • Updated reports, managed accounts, and generated reports for the business database.
  • Controlled finances to lower costs and keep business operating within budgets.
  • Oversaw inventory, stocking, shipping and receiving.

Education

High School Diploma -

Karns City High School
Karns City, PA
06.2001

Skills

  • Positive Attitude
  • Product Knowledge
  • Data Entry
  • File Organization
  • Documentation and Recordkeeping
  • Dedicated Team Player

Certification

  • Pennsylvania Child Abuse History Cert 10/24/2023


  • MIU IV Paraprofessional Certificate 02/06/2023

Timeline

Part-Time Team Member

Peter's Chocolate Shoppe
08.2021 - Current

Chief Home Officer

Homemaker Self
09.2009 - 09.2021

Temporary Employee

Office Team
03.2009 - 09.2009

CSR, Billing/Tech Support Rep

ARMSTRONG
01.2009 - 03.2009

Executive Assistant

VINO100/Tinderbox
08.2007 - 11.2008

Office Manager

Erich Orris Distributing
08.2007 - 11.2008

High School Diploma -

Karns City High School

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Nicole Fry