Nicole Fuller
North Augusta,SC
Summary
Dynamic and results-oriented professional with a proven track record in office management and event planning, honed at T.C.P.A. Inc. Excelled in leadership, significantly enhancing team cohesion, and demonstrated expertise in legal drafting and administration. Skilled in elevating guest services and operational efficiency, showcasing a commitment to excellence and a knack for exceeding employer expectations.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Cashier/Server/Customer Service
Aishi Steak & Wings
North Augusta, SC
03.2024 - Current
- Cash handling
- Take orders
- Answer phones
- Restock
- Clean dining room
- Played a key role in both customer satisfaction and operational efficiency, with an impact that extended beyond just ringing up sales
Administration/ Paralegal Duty
Jos Family Law
Orange, CA
04.2023 - 08.2023
- Filed court documents
- Assisted attorney on court dates (waited for judgement documents, spoke with bailiff, assisted clients)
- Answered phone calls
- Prepared exhibit books for court dates .(client, attorney, and Judge)
- Having attention to detail in managing documentation, scheduling hearings, and preparing case materials contributed to the successful resolution of cases
Fact Finder
Maximus/ CA EDD
Remote
12.2021 - 02.2023
- Fact Finding-process and review unemployment benefits for voluntary quit, misconduct, false statements, and wages claims
- Case investigation
- Fraud Determinations
Banquet Lead Server
Carmel Mountain Ranch Estate
San Diego, CA
05.2017 - 06.2021
- Assisted with table and banquet hall prep, clean-up, and break down for events
- Ran food from the kitchen to the banquet hall on demand
- Set up buffets with food presentation standards and practices in mind, ensured safe food handling performance
- Served plated dinners to guests and respond to requests for beverages, appetizers and other needs
Key Holder Supervisor
Toys"R"Us
Seal Beach , CA
07.2014 - 03.2016
- Completed store opening and closing procedures.
- Processed cash, credit, debit, and check payments.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Rotated stock according to dates and protocols.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained and mentored new employees.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
Office Manager
T.C.P.A. Inc
Santa Ana, CA
10.2009 - 05.2014
- Developed leadership skills and served as a mentor to newer team members, making a difference in the development of others and contributing to a stronger, more cohesive team
- Point person for maintenance, mailing, shipping, supplies, equipment, bills and errands
- Processed payroll for 20 employees
- Responsible for recruiting staff for the office and providing orientation and training to new employees
- Developed and implemented office policies by setting up procedures and standards to guide the operation of the office
- Managed relationships with vendors, service providers and landlord, ensuring that all items were invoiced and paid on time
- Purchased office supplies and equipment and maintaining proper inventory of supplies and equipment
Education
High School Diploma -
Rancho Alamitos High School
Garden Grove, CA01-2008
Some College (No Degree) - Hospitality Management
Mira Costa Community College
Oceanside, CASkills
- Event planning and catering
- Legal drafting
- Administration
- Leadership
- Guest services
- Office Management
Certification
- Food Handler Certification, 03/31/28
- Driver's License, 03/31/28
Languages
English, Fluent
Assessments
- Customer focus & orientation, Proficient, 01/01/23
- Attention to detail, Proficient, 01/01/23
Personal Information
Authorized To Work: US
Timeline
Cashier/Server/Customer Service
Aishi Steak & Wings
03.2024 - Current
Administration/ Paralegal Duty
Jos Family Law
04.2023 - 08.2023
Fact Finder
Maximus/ CA EDD
12.2021 - 02.2023
Banquet Lead Server
Carmel Mountain Ranch Estate
05.2017 - 06.2021
Key Holder Supervisor
Toys"R"Us
07.2014 - 03.2016
Office Manager
T.C.P.A. Inc
10.2009 - 05.2014
High School Diploma -
Rancho Alamitos High School
Some College (No Degree) - Hospitality Management
Mira Costa Community College
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