Nicole Fuller
Rochester,NY
Summary
Highly experienced flight attendant with 10 years of experience in the airline industry. Reliable and a team player with strong dedication to safety and customer satisfaction. Smart, polished, and dynamic, with interpersonal skills. Known for excellent service and a friendly, personable attitude, a trustworthy candidate with a wealth of experience in customer service . Offering a dynamic work ethic and a motivated, service-driven personality.
Overview
8
8
years of professional experience
Work History
Flight Attendant
Delta Air Lines, Inc
Atlanta, GA
07.2023 - Current
- Aimed to achieve complete customer satisfaction.
- Assisted passengers, provided information, and handled concerns with care.
- Followed terminal and aircraft rules and guidelines to achieve safety and success.
- Handled various in-flight tasks to promote safety and traveler satisfaction.
- Remained punctual and reliable at all times.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
Flight Attendant
American Airlines
Dallas, TX
12.2017 - 07.2023
- Served as a dedicated flight attendant for American Airlines for over six years.
- Contributed to a positive travel experience for passengers through attentive service.
- Maintained professionalism and punctuality in all interactions and responsibilities.
- Assisted with in-flight duties, including safety demonstrations, serving refreshments, and addressing passengers' needs.
- Learned and adhered to flight safety regulations and safety procedures.
- Strived to meet customer service goals and customer satisfaction.
- Monitored cabin environment throughout flight, checking seatbelts and ensuring passenger comfort.
Customer Care Specialist
ADT Security
Rochester, NY
01.2017 - 01.2018
- Resolved customer issues efficiently by identifying problems, researching solutions, and following up on outcomes.
- Analyzed customer feedback data in order to make process improvements across departments.
- Developed strategies for improving customer satisfaction ratings through surveys and feedback forms.
- Assisted customers with inquiries about products and services via phone, email, and chat.
- Followed up with customers after purchase or resolution of issue in order to measure their satisfaction levels.
- Collaborated with other teams such as marketing, sales, and operations in order to ensure a high level of service for all customers.
Education
High School Diploma -
Wilson Magnet High School
Rochester, NY06-2012
Some College (No Degree) - Certifed Nursing Assistance
Job Corps
Jamestown, NYSkills
- Excellent interpersonal, communication, and organizational skills
- Cultural understanding
- In-depth knowledge of safety protocols and security regulations
- Advance communication skills
- Adept at working independently and in teams
- Adaptable to new cultures, languages, and customs
- Ability to multitask and remain calm under pressure
- Able to work in a fast-paced and ever-changing environment
- Microsoft Excel
- Complaint handling
References
References available upon request.
Timeline
Flight Attendant
Delta Air Lines, Inc
07.2023 - Current
Flight Attendant
American Airlines
12.2017 - 07.2023
Customer Care Specialist
ADT Security
01.2017 - 01.2018
High School Diploma -
Wilson Magnet High School
Some College (No Degree) - Certifed Nursing Assistance
Job Corps
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