Nicole Fuller
Rochester,NY
Summary
Energetic and dependable aviation professional who thrives in fast-moving cabin environments, where safety, teamwork, and positive energy keep the operation running on time. Known for a people-first mindset, strong crew-resource management skills, and calm leadership under pressure. Brings a reputation for integrity, adaptability, and consistent on-time performance, while creating a warm, welcoming atmosphere for every customer. Dedicated to upholding the highest safety standards, supporting colleagues, and delivering a travel experience that’s safe, smooth, and genuinely fun.
Overview
9
9
years of professional experience
Work History
Infant Care Specialists
Helping Hands Daycarerochester
Rochester, New York
08.2023 - Current
- Enforced all health and safety standards set forth by state regulations for daycare facilities.
- Responded promptly to any parents' inquiries or complaints about the care provided at the facility.
- Established good relationships with families through open communication about their child's progress.
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
Flight Attendant
American Airlines
Dallas, Texas
01.2022 - 11.2023
- Provided exceptional customer service during in-flight meal and beverage service.
- Ensured passenger safety through pre-flight briefings and emergency equipment checks.
- Assisted passengers with special needs, ensuring their comfort throughout the flight.
- Collaborated with crew members to maintain efficient cabin operations during flights.
Flight Attendant
Psa Airlines
Dayton, Ohio
12.2017 - 10.2022
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
- Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
Customer Care Specialist
ADT Security
Rochester, New York
01.2017 - 12.2017
- Documented customer interactions in the company CRM system accurately.
- Collaborated with team members to improve service delivery processes daily.
- Handled escalated customer complaints with professionalism and care effectively.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
Education
High School Diploma -
Wilson Magnet High School
Rochester, NY06-2012
Skills
- CPR & First Aid Certified; Emergency Response Trained
- Strong Crew-Resource-Management (CRM) & Team Collaboration
- Customer-Centered Service with Positive, Upbeat Energy
- Safety-First Mindset with Focus on Compliance and Risk Awareness
- Respectful and compassionate
- Complaint handling
- Cultural awareness
Languages
English
Native/ Bilingual
References
References available upon request.
Timeline
Infant Care Specialists
Helping Hands Daycarerochester
08.2023 - Current
Flight Attendant
American Airlines
01.2022 - 11.2023
Flight Attendant
Psa Airlines
12.2017 - 10.2022
Customer Care Specialist
ADT Security
01.2017 - 12.2017
High School Diploma -
Wilson Magnet High School
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