Nicole Furlong

Registered Nurse –Unit 55 Neonatal Intensive Care

April 2018 – Present

• Provide comprehensive assessment, planning, implementation, and evaluation of care for critically ill and medically complex newborns and their families.
• Coordinate appointments, assessments, diagnostic testing, referrals, consultations, and follow-up care to ensure continuity of care.
• Apply critical-thinking and clinical assessment skills to identify changing needs, determine priorities, communicate concerns, and support appropriate care planning.
• Regularly support individuals and families experiencing highly stressful, emotionally difficult, and sometimes challenging circumstances, using empathy, de-escalation, active listening, and professional judgment.
• Frequently collaborate with physicians, nursing staff, allied health professionals, patients, and families to facilitate effective communication and care coordination.
• Possess strong communication skills. Able to communicate complex and sensitive healthcare information to families in a clear, compassionate, and professional manner.
• Ability to maintain accurate, timely, complete, and confidential electronic medical records using Connect Care, ensuring documentation meets professional, organizational, legal, and privacy requirements.
• Participated in organizational initiatives and team-based projects, including serving as a Flu Champion in 2021 and Flu Campaign Co-Chair in 2022.
• Acted as a Connect Care Crossover Team Member in 2022, supporting the transition and adoption of electronic clinical documentation processes.

Registered Nurse – Unit 64- Orthopedics/Trauma/General Surgery
October 2011 – April 2018

• Provided comprehensive nursing care on a 42-bed acute-care unit serving patients across orthopedics, general surgery, internal medicine, palliative care, and off-service populations.
• Coordinated patient care, assessments, diagnostic testing, consultations, appointments, referrals, discharge planning, and follow-up requirements across multiple healthcare services.
• Charge nurse trained to act as liaison with doctors, hospital administrators, and other departments as well as staff support and shift coordination to ensure safe and balanced nursing care on our unit.