Nicole Fusco
Devoted Director of Operations
Denver,CO
Summary
Motivated and Devoted Director of Operations brings strong work ethic, adaptability, and a desire to take on new challenges in a fast-paced and growing company. Dependable and detail-oriented to manage multiple tasks and priorities including delivering efficient systems and processes, executive support, and team leadership to business operations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Director of Operations
Path Home Team | Real Broker, LLC
Denver, CO
10.2022 - Current
- Direct agents and operations staff by providing guidance, positive culture, training, and support in order to meet company's key performance indicators.
- Adapt and implement transaction management systems and processes that reduce operating costs while maintaining high levels of customer satisfaction.
- Supervise and assist in creating all marketing strategies, campaigns, and materials.
- Process transactions and company invoices, payments, receipts, disbursements.
- Generate and analyze financial reports to support leadership in increasing profitability, sales volume, and per agent productivity.
- Oversee all aspects of event production from conception through completion.
Director of Operations
Team Vivi | HomeSmart
Denver, CO
07.2021 - 10.2022
- Entered the company as a Personal Assistant and was quickly promoted to a Transaction Coordinator with responsibilities including drafting, reviewing and processing contracts, coordinating collaborators and clients during the listing and escrow, while improving efficiency, processes, and client satisfaction.
- Promoted to Director of Operations in which I supervised and assisted all departments: transactions, marketing, HR, and financials. Identified and implemented systems for better efficiency, communication, organization, and productivity.
General Manager
Ovation Events
Carle Place, NY
06.2013 - 01.2020
- Sustained office efficiency by implementing and planning office systems, equipment organization, and workflow efficiency.
- Created and implemented new troubleshooting processes, improving efficiency and customer satisfaction while reducing costs.
- Demonstrated advanced product knowledge and professionalism in tense technical support and client mediation situations.
Education
Bachelor of Science - Marketing
Adelphi University
Garden City, NY12-2015
Skills
- Process Improvement and Optimization
- Employee Development
- Cross-Functional Team Management
- KPI Tracking and Management
- Systems Implementation
- Contract Oversight and Administration
- Marketing Campaign Management
- Compliance Monitoring
- Project Management
- Technical Support
- Event Coordination
- Scheduling and Calendar Management
Certification
- Real Estate License (Since 2021)
Timeline
Director of Operations
Path Home Team | Real Broker, LLC
10.2022 - Current
Director of Operations
Team Vivi | HomeSmart
07.2021 - 10.2022
General Manager
Ovation Events
06.2013 - 01.2020
Bachelor of Science - Marketing
Adelphi University
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