Nicole Fusco
Devoted Director of Operations
Denver,CO
Summary
Motivated and Devoted Director of Operations brings strong work ethic, adaptability, and a desire to take on new challenges in a fast-paced and growing company. Dependable and detail-oriented to manage multiple tasks and priorities including delivering efficient systems and processes, executive support, and team leadership to business operations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Director of Operations
Path Home Team | Real Broker, LLC
Denver, CO
10.2022 - Current
- Direct agents and operations staff by providing guidance, positive culture, training, and support in order to meet company's key performance indicators.
- Adapt and implement transaction management systems and processes that reduce operating costs while maintaining high levels of customer satisfaction.
- Supervise and assist in creating all marketing strategies, campaigns, and materials.
- Process transactions and company invoices, payments, receipts, disbursements.
- Generate and analyze financial reports to support leadership in increasing profitability, sales volume, and per agent productivity.
- Oversee all aspects of event production from conception through completion.
Director of Operations
Team Vivi | HomeSmart
Denver, CO
07.2021 - 10.2022
- Entered the company as a Personal Assistant and was quickly promoted to a Transaction Coordinator with responsibilities including drafting, reviewing and processing contracts, coordinating collaborators and clients during the listing and escrow, while improving efficiency, processes, and client satisfaction.
- Promoted to Director of Operations in which I supervised and assisted all departments: transactions, marketing, HR, and financials. Identified and implemented systems for better efficiency, communication, organization, and productivity.
General Manager
Ovation Events
Carle Place, NY
06.2013 - 01.2020
- Sustained office efficiency by implementing and planning office systems, equipment organization, and workflow efficiency.
- Created and implemented new troubleshooting processes, improving efficiency and customer satisfaction while reducing costs.
- Demonstrated advanced product knowledge and professionalism in tense technical support and client mediation situations.
Education
Bachelor of Science - Marketing
Adelphi University
Garden City, NY12-2015
Skills
- Process Improvement and Optimization
- Employee Development
- Cross-Functional Team Management
- KPI Tracking and Management
- Systems Implementation
- Contract Oversight and Administration
- Marketing Campaign Management
- Compliance Monitoring
- Project Management
- Technical Support
- Event Coordination
- Scheduling and Calendar Management
Certification
- Real Estate License (Since 2021)
Timeline
Director of Operations
Path Home Team | Real Broker, LLC
10.2022 - Current
Director of Operations
Team Vivi | HomeSmart
07.2021 - 10.2022
General Manager
Ovation Events
06.2013 - 01.2020
Bachelor of Science - Marketing
Adelphi University
Similar Profiles
Jared FieldsJared Fields
Founder & CEO at The Fields Team With Real BrokerFounder & CEO at The Fields Team With Real Broker
Tricia BrowneTricia Browne
Real Estate Agent at Real Broker, LLCReal Estate Agent at Real Broker, LLC
Idhaly MunizIdhaly Muniz
Real Estate Agent at Real Broker, LLCReal Estate Agent at Real Broker, LLC
Kristopher ColemanKristopher Coleman
Project Manager at Murphy CompanyProject Manager at Murphy Company
Jessica SheheenJessica Sheheen
Bartender/Server at Blue Island Oyster BarBartender/Server at Blue Island Oyster Bar