Nicole Gabriel
Niagara Falls,NY
Summary
Dynamic professional with a proven track record at Elite Choice Home Health Care, excelling in patient advocacy and technical support. Skilled in income tax preparation and adept at data entry, I consistently deliver exceptional service while maintaining compliance with regulations. Recognized for strong communication and teamwork abilities, I thrive in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Home Health Aide
Elite Choice Home Health Care
Rochester, NY
01.2025 - Current
- Provided compassionate and respectful care, ensuring client privacy and quality of life.
- * Monitored client health and assisted with ADLs, maintaining safe and independent practices.
- * Demonstrated strong professional communication and teamwork skills.
Tax Preparer
Jackson Hewitt Tax School
Niagara Falls, New York
05.2024 - 12.2024
- Achieved above 70% average on all assessments and earned IRS CE certification.
- Mastered fundamental tax preparation principles
- Researched federal, state, and local laws to ensure compliance with regulations
School Relation Contact Support Agent- Remote
ASM Research, Accenture Federal Services Company
Fairfax, VA
03.2020 - 04.2024
- Resolved technical issues via phone, email, and chat, reducing escalations.
- Maintained 90%+ QA average, consistently meeting SLAs.
- Provided prompt and accurate support regarding student financial aid processes.
Front Desk Agent/Restaurant Hostess
Red Coach Inn & Restaurant
Niagara Falls , New York
10.2019 - 03.2020
- Welcomed guests upon arrival and engaged in friendly conversations while conducting the check-in/check-out process.
- Maintained accurate records of occupied rooms, reservations and cancellations.
- Promoted customer satisfaction by identifying the needs of customers promptly and efficiently.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
Front Desk Receptionist/Night Auditor
Giacomo Hotel
Niagara Falls, New York
09.2018 - 08.2019
- Consistently exceeded guest expectations by providing exceptional service and proactively addressing needs, resulting in positive guest feedback
- Efficiently processed payments, managed reservations, and maintained accurate data entry, ensuring smooth daily operations.
- Recognized for strong communication, teamwork, and leadership, consistently receiving positive feedback from supervisors.
- Maintained strict adherence to professional standards, including hygiene and sanitation protocols.
Restaurant Hostess/Busser
Applebee's Bar & Grill
Niagara Falls, New York
01.2018 - 09.2018
- Provided a warm and welcoming atmosphere by greeting and seating guests promptly.
- Effectively managed guest expectations during peak hours by providing accurate wait time estimates
- Resolved guest inquiries and complaints professionally, consistently ensuring customer satisfaction
Income Tax Preparer- Weekend KeyHolder
Jackson Hewitt Tax Service Inc
Niagara Falls , New York
11.2015 - 12.2017
- Proven ability to accurately and efficiently prepare individual tax returns, demonstrating a strong understanding of tax laws and procedures.
- Possession of a valid PTIN (Preparer Tax Identification Number)
- Adept at utilizing tax preparation software and general computer applications. Skilled in accurate data entry and maintaining computer literacy.
- Proven ability to maintain punctuality, manage office opening/closing procedures, and ensure the security of sensitive client information.
- Demonstrated ability to provide superior customer service through clear, patient, and professional communication. Ability to thrive in a high-pressure, seasonal environment, managing time effectively and working efficiently.
Education
GED -
Niagara Falls High Adult Education
Niagara Falls , New York06-2005
Skills
- Patient advocacy
- Data entry
- Help Desk Remote
- Income Tax Preparation
- Documentation Review
- Microsoft Excel, Spreadsheet
- Technical Support
- OPERA
- Patient Care
- Choices Management Computer Software
- Medical charting
- Host/hostess
Accomplishments
- 2 Achieving Eagle Certificates along with commemorative pens in recognition of accomplishments, modeling core values and teamwork
Timeline
Home Health Aide
Elite Choice Home Health Care
01.2025 - Current
Tax Preparer
Jackson Hewitt Tax School
05.2024 - 12.2024
School Relation Contact Support Agent- Remote
ASM Research, Accenture Federal Services Company
03.2020 - 04.2024
Front Desk Agent/Restaurant Hostess
Red Coach Inn & Restaurant
10.2019 - 03.2020
Front Desk Receptionist/Night Auditor
Giacomo Hotel
09.2018 - 08.2019
Restaurant Hostess/Busser
Applebee's Bar & Grill
01.2018 - 09.2018
Income Tax Preparer- Weekend KeyHolder
Jackson Hewitt Tax Service Inc
11.2015 - 12.2017
GED -
Niagara Falls High Adult Education