Nicole Gaggero

As a Amazon Warehouse Associate I was responsibility for succeeding in a fast-paced warehouse environment that involves working with and around moving machinery, bringing Amazon orders to life at Sortation Centers for customers.

• I was trained and worked in many areas of the Warehouse. Some of the responsibilities were sorting packages such as envelopes and pallets based on size and destination.
• I also had to build pallets, wrap pallets, transport pallets with a pallet jack, and sort packages and pallets.
• Other duties were to palletize cases at sortation by taking cases off conveyor, scanning, and placing on pallets.
• I often had to operate carts, hand trucks, dollies, and other moving equipment to move large quantities of merchandise.
• On the docks I had to moves packages from pallets to assigned scan location, inspect packaging for defects and damages, while following company safety guidelines, and help to keep the warehouse clean and organized.

My goal was to care for my client in a manner that maintained their dignity and respected their rights. My duties were to provide social and health assistance, while assisting my client in daily activities. Also providing personal support and comfort.

• Provided daily assistance with activities of daily living such as bathing, dressing, grooming and toileting.
• Organized and monitored medications to ensure proper dosage was taken at the correct times.
• Monitored vital signs such as blood pressure, pulse rate and respiration rate.
• Assisted in physical therapy exercises to help improve mobility, strength, balance and coordination.
• Performed light housekeeping tasks such as laundry, dusting and vacuuming.
• Prepared nutritious meals according to dietary restrictions and preferences.
• Accompanied client on doctor visits or other errands outside of the home.
• Transported client to medical appointments using own vehicle when necessary.
• Provided companionship by engaging in conversation or doing outside activities with my client light outdoor walking.
• Picked up groceries, prescriptions and other items for client.

I gained so much customer service experience and skills doing free tax preparation for low income families. This was a unique short term opportunity to work in the program Vita which was provided by the Human Resource Agency in San Bernardino County for there low income residents.

• Prepared and reviewed tax returns for individuals.
• Compiled data from clients to accurately complete tax forms.
• Identified potential deductions to minimize clients' tax liabilities.
• Researched federal, state, and local laws to ensure compliance with regulations.
• Maintained accurate records of all client transactions and filings.

This family owned breakfast and lunch restaurant was a second home to me and the customers like family. The restaurant provided excellent food and as a staff member we all aimed to provide great quality customer service.

• Greeted and seated customers promptly, courteously, and professionally.
• Attended to guests needs in a timely manner, ensuring satisfaction throughout their dining experience.
• Provided menu recommendations and answered questions regarding food ingredients and preparation methods.
• This family owned breakfast and lunch restaurant was a second home to me and the customers like family. The restaurant provided excellent food and as a staff member the customers provided great quality customer service. The
• Delivered beverages, appetizers, entrees, and desserts to guests in an efficient manner.
• Checked back with guests periodically to ensure satisfaction with food and service.
• Followed up on guest requests in a timely manner.
• Assisted other servers as needed during peak hours or special events.
• Maintained cleanliness of restaurant area, including tables, chairs, floors, counters, windowsills.
• Assisted with stocking supplies such as napkins and silverware for dining areas.
• Conducted daily side work duties such as polishing glassware and restocking condiments.
• Accurately tallied checks at the end of each shift.
• Processed payments from customers using cash registers or POS systems.

As a Customer Service Representative for Money Mart Check Cashing the mission was to serve customers with straightforward, relevant products that meet their evolving financial needs. We began providing accessible and convenient financial services.

• Provide a high level of Customer Service – consistently receiving 90% or better in the Customer Service Sequence.
• Sell and receive cash for / from another staff member and record properly and enter into the Point of Sale system (fine count all monies received and given out).
• Register new customers quickly and efficiently.
• Promote all products and services.
• Complete all product and service transactions in the Point of Sale system.
• Issue Loans quickly and efficiently ensuring risk assessment strategies are utilized.
• Cash checks quickly and efficiently ensuring risk assessment strategies are utilized.
• Knowledge of issuing procedures for all checks and be able to offer customers alternatives and incentives to return if unable to complete the transaction.
• Sell benefits of ancillary services to customers and ensure all sales are correctly recorded.
• Enter customer information completely and accurately into the Point of Sale system.
• Reconcile cash float at the completion of shift.
• Have an extensive knowledge of all safety and security procedures relating to the store and role-play on a regular basis (at least quarterly).
• Understand and implement all procedures relating to Recordable Transactions.
• Extensive understanding of all company policies and procedures.
• Prepare collection files and assist in the collection process.
• General office duties and proper use of all office equipment.
• Knowledge of who to call in the case of an emergency.
• Daily maintenance and upkeep of store.
• Successfully, open and close the store and complete all paperwork accurately.
• All other job related duties as directed by Management.