Summary
Overview
Work History
Education
Skills
Work Availability
Certification
Timeline
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Nicole Gaines

Nicole Gaines

Product Owner
Fort Worth,TX

Summary

Adaptable and experienced Product Owner with 8+ years of experience delivering value in highly complex software projects. Validated Project Manager with a solid track record for being a problem-solver, delivering value, and increasing client retention & conversion. Adept at building and maintaining relationships with both internal & external stakeholders. Highly skilled at end-to-end project management; gathering & refining requirements, defining project scope, planning sprints and overseeing projects from conception through to delivery & validation.

Overview

1
1
Certification
5
5
years of post-secondary education
8
8
years of professional experience

Work History

Agile Product Owner

Xpressdocs
Fort Worth, TX
03.2020 - Current
  • Manage multiple complex web and technology projects using Agile Methodology while ensuring successful and timely delivery of high-quality products.
  • Generate high level functional and non-functional requirements, and communicating those requirements to scrum teams.
  • Write user stories and develop UX models, prototypes, and process flows to clearly describe requirements.
  • Rank, Prioritize and Manage groomed backlog; identify competing priorities while maintaining transparency with stakeholders.
  • Develop and maintain stakeholder relationships.
  • Own project scopes to ensure successful delivery; meeting business expectations and established timelines.

Training and Process Specialist

Xpressdocs
Fort Worth, TX
01.2016 - 03.2020
  • Created and Maintained Knowledge Management Articles.
  • Liaised with Development Teams to Collaborate on User Acceptance for new feature and functionality, authored over 100 product and feature documents, and provided training to front line consultants.
  • Documented best practice processes and procedures for company-wide use of systems and tools.
  • Played a key role in the design, launch, and maintenance of the employee onboarding process by Developing and facilitating processes and procedures including all associated collateral and documentation.

Implementation Specialist

Tyler Technologies
Plano, TX
03.2014 - 08.2015
  • Collaborated with business partners to design, implement and proactively manage individual superior software experience for multiple clients.
  • Provided software implementation consulting to external clients to understand clients' business processes and configure applications based on clients' business needs.
  • Trained users in system configuration setup, administration, and maintenance.
  • Assisted in leading efforts to achieve successful Jury Management Pilot Software Solution Go Live in Fort Bend County, TX 2014.

Implementation Project Manager

e-MDs
Austin, TX
06.2012 - 03.2014
  • Implemented over 60+ clinics using project implementation processes.
  • Effectively communicated and guided clients through implementation utilizing project management techniques(project plans and resource allocation).
  • Created and implemented team processes such as Electronic Data Interchange document utilized by Implementation Project Management Team.
  • Developed interactive workflow survey that details clinical daily procedures that benefits various e-MDs departments in integrating successful training experience.

Education

Associates of Arts - Business Marketing

Tarrant County College
01.2007 - 01.2012

Skills

Analytical skills

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Work Availability

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Certification

PSPO-1

Timeline

PSPO-1

04-2021

Agile Product Owner

Xpressdocs
03.2020 - Current

Training and Process Specialist

Xpressdocs
01.2016 - 03.2020

Implementation Specialist

Tyler Technologies
03.2014 - 08.2015

Implementation Project Manager

e-MDs
06.2012 - 03.2014

Associates of Arts - Business Marketing

Tarrant County College
01.2007 - 01.2012

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Nicole GainesProduct Owner