Summary
Work History
Education
Skills
Timeline
Generic

Nicole Gaines

Dayton,Ohio

Summary

Adaptable healthcare administrator accustomed to the integration of new healthcare delivery systems and restructuring of works in an increasingly complex regulatory environment. Customer service oriented Medical Assistant skilled with greeting patients, scheduling appointments and preparing patient charts. Versatile STNA offering 20-year background to growing hospital. Comprehensive hands-on training in all areas of patient care with advanced proficiency in electronic charting systems like Epic. Excellent Customers reliable and strong ethics. Excellent interpersonal skills and customer under pressure. Good organizational skills with attention to detail. works well independently and as a team member. Resourceful Health Unit Coordinator known for high productivity and efficient task completion. Specialize in patient record management, medical terminology fluency, and coordinating with healthcare professionals. Excel in communication, teamwork, and adaptability to ensure smooth unit operations and patient care. Seasoned Health Unit Coordinator offering experience in coordinating patient care and administrative tasks for healthcare facilities. Possess strong skills in medical terminology, scheduling, and health records management. Demonstrated ability to contribute positively to patient outcomes by ensuring smooth operations within clinical environments. Efficiently managed daily unit operations and collaborated with multi-disciplinary teams in fast-paced settings. Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Work History

Health Unit Coordinator

Kettering Medical Center Network
Miamisburg, OH
04.2024 - Current
  • Answered incoming calls and routed them to the appropriate departments or staff members.
  • Organized patient records, charts, and other documents in an orderly manner.
  • Prepared new patient files by entering demographic information into a computer system.
  • Greeted visitors and directed them to the proper area of the office.
  • Maintained inventory of medical supplies and equipment in health unit.
  • Provided administrative support to nursing staff as needed.
  • Processed paperwork related to hospital admissions, discharges, and transfers.
  • Managed daily operations of the health unit including filing, faxing, photocopying.
  • Conducted quality assurance checks on all patient records for accuracy and completeness.
  • Coordinated communication between various departments within the facility regarding patient care needs.
  • Participated in team meetings regarding policy changes or improvements within the health unit.
  • Communicated with patients and medical staff to convey important information and facilitate smooth unit operations.
  • Maintained unit supplies and equipment for medical staff and patient care needs.
  • Responded to patient call lights quickly and expedited appropriate follow-through.
  • Conducted unit greetings and orientations for newly admitted and transferred patients.

STNA

Kettering Health Network
Dayton, OH
Jul 2017 - 04.2023
  • Treated patients with strokes, head traumas, comas, and intracranial hematomas.
  • Created and maintained computerized record management systems to record and process data and generate reports.
  • Maintained good communication between department heads, medical staff and governing boards by attending board meetings and synchronizing interdepartmental functions.
  • Assessed patients and documented their medical histories.
  • Reviewed documentation for compliance with requirements and accuracy of information.
  • Provided on-call care at all times of day and night.
  • Strong leader for nursing personnel assigned to the unit/shift.
  • Certified that equipment and supplies were properly maintained for quality patient care and safety.
  • Assisted patients with daily functions.
  • Completed all daily living tasks to enhance the quality of life of elderly patients.
  • Analyzed patient and family feedback to identify opportunities for staff recognition as well as areas for improvement.
  • Assisted patients with bathing, dressing, hygiene and grooming.
  • Measured urine and delivered specimens to lab.
  • Managed care for post-operative patients through discharge.

STNA

Pristine Of Beavercreek
Dayton, OH
Dec 2016 - Jun 2017
  • Coordinated the allocation of nursing service equipment and supplies within the facility and established guidelines for efficient, economical use.
  • Provided all daily living tasks to enhance quality of life for elderly patients.
  • Measured urine and delivered specimens to lab.
  • Experience with various medical conditions including Parkinson's, Dementia, Diabetes, Cancer, Alzheimer's and Paget's disease.
  • Skillfully developed departmental goals, objectives, standards of performance, policies and procedures.
  • Transported patients to and from different departments.
  • Helped residents with bathing, dressing, feeding, lifting and transferring.
  • Closely monitored acute conditions.
  • Assisted patients with bathing, dressing, hygiene and grooming.
  • Assisted patients with daily functions.

Education

Medical Billing & Coding

Fortis College - Centerville
Dayton, OH
06-2011

GED -

Southwestern
Ohio
06-1991

Skills

  • Catheter insertion and removal
  • Diabetes and nutrition education
  • Palliative care awareness
  • CPR certification
  • Tracheostomy care collecting
  • Pre- and post-surgical care
  • Strong presentation skills
  • patient Care
  • Critical thinking abilities
  • Medical terminology proficiency
  • Supply Restocking
  • Operational Records Maintenance
  • Reliability
  • Professionalism
  • Multitasking
  • Organizational Skills
  • HIPAA Guidelines
  • Workflow Coordination

Timeline

Health Unit Coordinator

Kettering Medical Center Network
04.2024 - Current

STNA

Kettering Health Network
Jul 2017 - 04.2023

STNA

Pristine Of Beavercreek
Dec 2016 - Jun 2017

Medical Billing & Coding

Fortis College - Centerville

GED -

Southwestern
Nicole Gaines