Nicole Galvin
Oakland,CA
Summary
Flexible Medical Administrative Assistant passionate about patient care and aptitude for front desk duties as demonstrated over 20 years. Skilled in appointment scheduling, efficient data entry, health records maintenance and insurance billing tasks. Additional strengths include staff communication and digital data input. Experienced Medical Administrative Assistant excelling for 20 years in digital information management, patient record maintenance, efficient appointment scheduling and insurance negotiations. Approached guest services with calm demeanor leading to unmatched patient care and customer loyalty. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
20
20
years of professional experience
Work History
Medical Administrative Assistant
UCSF Medical Center Of San Francisco
10.2001 - 07.2021
- Maintained and updated patient records for accurate, current medical histories.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Supported office staff and operational requirements with administrative tasks.
- Conducted insurance verification and preauthorizations and managed patient charts.
- Organized paperwork such as charts and reports for office and patient needs.
- Greeted patients and provided required paperwork to facilitate services.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Called patients to confirm scheduled appointments day in advance.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Followed up with insurance companies to secure timely payment.
- Provided educational documents and pamphlets to patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Updated patient information and insurance details for accurate electronic medical records.
- Used [Software] to schedule appointments for doctor visits and procedures.
- Received, recorded and filed medical payments by check, cash, and credit card.
Education
GED -
The Family Schoole
San Francisco, CANo Degree - Medical Administrative Assistant Certificate
Heald Business College
San Francisco, CASkills
- Team Leadership
- Appointment Coordination
- Patient Scheduling
- Family Medicine
- Office Supplies and Inventory
- Call Transfers
- Patient Referral
- Mail Distribution
- Knowledge of HIPAA Regulations
- CPT Coding
- Patient Charting
- Patient Demographics
Timeline
Medical Administrative Assistant
UCSF Medical Center Of San Francisco
10.2001 - 07.2021
GED -
The Family Schoole
No Degree - Medical Administrative Assistant Certificate
Heald Business College
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