Summary
Overview
Work History
Education
Skills
Timeline
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NICOLE GARCIA

Dacula,GA

Summary

Detail-oriented and highly motivated individual seeking an entry-level Medical Billing position where I can apply my strong organizational skills, attention to detail, and willingness to learn to contribute to accurate billing processes and efficient healthcare operations. Eager to gain hands-on experience in medical coding, insurance claims, and patient billing while ensuring compliance with industry standards and regulations.

Overview

13
13
years of professional experience

Work History

Radiology Scheduler

Northeast Georgia Health System
02.2024 - Current
  • Responsible for the scheduling, pre-registration, and payment collections for patients who are setting up services for outpatient radiology exams, cardiology and vascular studies, invasive procedures, and other diagnostic testing
  • Serve as the primary contact and support for the physicians and clinical office staff as it relates to the need for add on/urgent cases, concerns regarding a scheduled appointment, or any other PASC related functions needing resolution
  • Assists the clinical office staff in verifying and entering and transcribing the appropriate order for hospital testing/procedures to ensure efficiency of the hospital schedule
  • Responsible for the QA and integrity of the schedule in which the office specialty supports and communicates any errors or discrepancies with PASC leadership
  • Review the hospital outpatient schedule relating to the office specialty in order to backfill any open slots with patients awaiting similar testing
  • Aid in the training of office staff members on the scheduling of outpatient diagnostic hospital procedures
  • Maintain intraoffice duties while supporting the assigned PASC pod with pre-registration, benefit collection, and estimate creation.
  • Coordinated radiology appointments for multiple departments, ensuring optimal resource utilization.
  • Promoted a culture of continuous improvement within the scheduling department by actively participating in team meetings and offering constructive feedback on current processes.
  • Developed a strong understanding of various radiology procedures and their prerequisites, allowing for accurate scheduling and patient education.
  • Streamlined appointment scheduling by implementing an efficient online booking system.
  • Assisted in training new schedulers on department protocols, policies, and software systems to ensure smooth integration into the team.
  • Provided excellent customer service to patients, answering inquiries about radiology procedures and billing processes promptly and accurately.
  • Worked closely with referring physicians'' offices to coordinate timely referrals for diagnostic imaging services, expediting patient care when necessary.
  • Collaborated with radiologists to ensure smooth workflow throughout the day, addressing any scheduling conflicts or delays as they arose.
  • Reduced patient wait times by effectively managing schedules for multiple radiologists and technicians.
  • Contributed to a positive work environment by fostering strong relationships with colleagues across various departments within the facility.
  • Proactively addressed potential scheduling issues by reviewing upcoming appointments regularly and making necessary adjustments as needed.
  • Maintained strict adherence to HIPAA guidelines while handling sensitive patient information during the scheduling process.
  • Assisted in maintaining up-to-date patient records by diligently updating demographic information and insurance details.
  • Improved patient satisfaction with timely and accurate appointment confirmations and reminders.
  • Increased overall department efficiency by identifying areas for improvement in the scheduling process, proposing solutions, and implementing changes as needed.
  • Facilitated same-day appointments whenever possible by constantly monitoring available time slots and communicating with clinical staff regarding urgent cases.
  • Enhanced communication between patients and medical staff through clear and concise instructions regarding appointment requirements.
  • Managed high call volumes efficiently while maintaining a professional demeanor and providing exceptional customer service to both internal staff members and external callers alike.
  • Supported clinical staff with administrative tasks such as distributing reports, filing paperwork, and tracking inventory to ensure seamless daily operations.
  • Ensured that all required pre-appointment documentation was complete, reducing last-minute cancellations due to missing paperwork or information gaps.
  • Upheld HIPAA regulations and standards for protecting patient information.
  • Retrieved medical data for physicians and patients.
  • Secured confidential patient information from unauthorized access.
  • Performed regular quality and validation assessments on patient data to verify accuracy.
  • Catalogued patient data in clinical databases and registries according to regulatory practices.
  • Performed software updates, upgrades and data backups.
  • Generated medical reports on patient admissions, treatment and discharge for disbursement to various departments.
  • Coded and abstracted medical records according to ICD-10-CM and CPT coding guidelines.
  • Conducted quality improvement and customer satisfaction surveys to evaluate patient care.
  • Studied and researched various medical terms as well as software and coding systems.

Medical Office Assistant

Northeast Georgia Health System
09.2021 - 02.2024
  • Onboard new clients for 7 physicians, 24 resident physicians, and 3 nurse practitioners
  • Manage appointments for approximately 200 patients per day in addition to walk-ins
  • Troubleshoot technical difficulties related to patient logins
  • Create training materials to train other medical office assistants
  • Verify patient insurance information to ensure claims get accurately processed
  • Provide administrative support such as processing patient referrals, collaborating with pharmaceutical sales representatives, and balancing audit journals
  • Batch scan and sort medical records for Physicians
  • Coordinate monthly staff meetings to ensure that the administrative team remains efficient.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Updated patient information and insurance details for accurate electronic medical records.
  • Registered patients and completed associated paperwork for accurate records.
  • Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
  • Prepared patient charts by gathering and organizing medical records ahead of appointments.
  • Provided prompt, polite and professional in-person and telephone customer service.
  • Used EPIC to schedule appointments for doctor visits and procedures.
  • Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
  • Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
  • Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
  • Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
  • Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
  • Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Obtained pre-authorization from insurance companies ahead of medical services.
  • Received, recorded and filed medical payments by check, cash, and credit card.
  • Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
  • Reduced wait times for patients through effective appointment scheduling and efficient front desk management.
  • Coordinated successfully with healthcare providers to ensure timely delivery of test results and prescription refills for patients.
  • Managed the efficient flow of medical records by confirming accuracy, scanning documents into the EHR system, and securely storing physical copies.
  • Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
  • Promoted excellent customer service experience through prompt responses to voicemails and emails, addressing patient inquiries or concerns.
  • Maintained a clean reception area conducive to a professional atmosphere while adhering to safety guidelines during the COVID-19 pandemic.
  • Enhanced office productivity by assisting in training new hires on software systems, office procedures, and best practices.
  • Reconciled daily payments received and prepared deposits for smooth office finances.
  • Increased accuracy of billing processes by carefully reviewing invoices and verifying insurance coverage before submission.
  • Enhanced team collaboration by maintaining open lines of communication and supporting staff needs.
  • Increased patient satisfaction, carefully scheduling appointments to minimize conflicts and delays.
  • Enhanced patient privacy and confidentiality with strict adherence to HIPAA regulations.
  • Contributed to team meetings with constructive feedback and suggestions for office improvements.
  • Improved office ambiance, ensuring clean and organized reception area for positive first impression.
  • Facilitated patient education by providing relevant health and procedure information.
  • Increased office productivity by organizing medical records, leading to easier access and retrieval.
  • Fostered welcoming environment, greeting patients and addressing inquiries with professionalism.
  • Enhanced patient experience by efficiently managing appointment schedules and reducing wait times.
  • Streamlined patient intake process to improve office efficiency and patient satisfaction.
  • Contributed to emergency preparedness by maintaining up-to-date contact lists and procedures.
  • Reduced patient anxiety by providing clear explanations of procedures and answering questions.
  • Supported patient follow-up care by scheduling appointments and facilitating referral processes.
  • Improved accuracy of patient records with meticulous data entry and management.
  • Supported efficient claim processing by accurately coding services for billing.
  • Facilitated smooth operation of medical office by assisting with billing and insurance verification.
  • Supported patient care with accurate preparation and maintenance of examination rooms.
  • Streamlined inventory management for medical supplies to ensure availability and reduce waste.
  • Assisted medical staff during examinations to enhance patient comfort and safety.
  • Improved office communication by promptly relaying messages between patients and healthcare providers.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Prepared and processed patient referrals and transfer requests.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Registered and verified patient records before triage with most up-to-date information.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Managed office bookkeeping with insurance billing and patient payments.
  • Assisted with medical coding and billing tasks.
  • Conducted patient intake interviews, recording and documenting relevant information.
  • Received and routed laboratory results to correct clinical staff members.
  • Processed medical insurance claims and payments.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Placed new supply orders, managed inventory and restocked clerical spaces.

Lead Medical Assistant

Infinity Foot and Ankle
12.2019 - 03.2020
  • Triaged all patients via physical assessments
  • Preformed artery and neuropathy exams on diabetic patients
  • Prepared examination rooms for routine and diabetic nail care appointments
  • Performed and developed x-rays of feet and ankles
  • Set up all in office procedures such as temporary and permanent nail avulsions, wound debridement, soft and hard cast application and removal, and cyst removal
  • Coordinate surgery for patients in local hospitals
  • Medical billing for in office procedures and office visits
  • Provide patients with lab results.
  • Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
  • Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
  • Demonstrated expertise in phlebotomy, specimen collection, and basic laboratory testing procedures to support accurate diagnosis and treatment decisions.
  • Managed insurance authorizations for medications, diagnostic tests, or procedures to facilitate timely access to necessary treatments for patients.
  • Ensured timely follow-up care by contacting patients with test results and coordinating necessary appointments for further evaluation or treatment.
  • Assisted physicians and nurses with clinical procedures following safe practices.
  • Precepted newly hired medical assistants to train each on office procedures and important tasks.
  • Taught patients about medications, procedures, and care plan instructions.
  • Documented patient information in EMR and prepared paperwork for medical staff.
  • Assisted in various medical procedures such as vaccinations, wound care, and diagnostic testing for efficient patient care delivery.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Improved patient outcomes by closely monitoring vital signs, accurately documenting findings, and promptly reporting any abnormalities to supervising clinicians.
  • Promoted a positive clinic atmosphere by fostering open communication, actively participating in staff meetings, and providing constructive feedback on clinic operations.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Increased clinic efficiency by training and mentoring new medical assistants on clinical procedures and best practices.
  • Streamlined patient flow by coordinating with physicians, nurses, and other healthcare professionals to effectively manage schedules and resources.
  • Coordinated referrals to specialists and provided comprehensive support throughout the entire referral process for seamless patient care transitions.
  • Maintained a clean and safe clinical environment, adhering to strict infection control standards for the well-being of patients and staff.
  • Conducted regular quality assurance evaluations across all aspects of clinic operations to identify areas for improvement and implement corrective actions accordingly.
  • Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
  • Provided compassionate care for patients of all ages with diverse medical conditions by assisting in examinations, treatments, and follow-up appointments.
  • Met operational targets consistently by guiding and motivating medical assistant team to effectively handling administrative and clinical needs.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Enhanced patient care by efficiently managing administrative tasks such as appointment scheduling and medical record management.
  • Enforced department policies and procedures to keep team operating effectively and delivering top-notch care.
  • Prepared and administered medications to alleviate patient symptoms.
  • Reduced wait times for patients through effective scheduling adjustments based on demand patterns.
  • Collected co-payments from patients for visits and completed daily cash deposits to secure funds.
  • Audited samples and refrigerated medications to verify freshness and remove any expired packages.
  • Protected patients and staff from infection risks by routinely cleaning and disinfecting common areas and patient rooms.
  • Implemented effective inventory management strategies to ensure consistent availability of essential medical supplies for daily clinic operations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Prepared lab specimens for diagnostic evaluation.
  • Oriented and trained new staff on proper procedures and policies.
  • Completed EKGs and other tests based on patient presentation in office.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
  • Collected pertinent data and calculations to aid physician in interpreting results.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
  • Followed appropriate procedures to minimize patient's exposure to radiation.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Measured patient pulse oximetry.
  • Measured patient spirometry.

Asbestos Medical Paralegal

Weitz & Luxenberg P.C
07.2012 - 01.2019
  • Provided administrative support to 22 lawyers and 9 litigation paralegals, including research and material development
  • Managed an average of 30-40 client accounts and liaised with clients and medical facilities for asbestos exposure case development
  • Organized and forward client records as well as radiology and pathology materials to expert witnesses for testimony preparation
  • Maintained physical and computer filing systems, track case inventory, and provide first line IT support
  • Distributed medical and pathology reports to assigned defense counsel for case review and development
  • Processed all client medical authorizations
  • Aided litigation paralegals with outsourced record keeping vendor orders
  • Developed trial binders for upcoming cases
  • Maintained storage room with X-ray records, CDs, and pathology materials.
  • Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
  • Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
  • Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
  • Assisted counsel in preparing answers, providing documentation, and information for discovery request.
  • Edited and proofread legal documents to verify accuracy.
  • Liaised with other paralegals and legal staff to complete common tasks on schedule.
  • Contributed to firm-client relationship building through professional interactions with clients during meetings or phone calls, conveying empathy while maintaining confidentiality.
  • Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
  • Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
  • Prepared legal briefs, motions, and pleadings.
  • Boosted office productivity by maintaining an accurate calendar of appointments, deadlines, and court appearances.
  • Helped attorneys prepare for trial by organizing exhibits and calling on witnesses to testify at hearings.
  • Improved document organization by implementing a comprehensive file management system for easy access to essential case materials.
  • Streamlined communication between clients and legal staff by managing client inquiries promptly and professionally.
  • Ensured compliance with court rules and procedures by accurately preparing and submitting legal filings within established timeframes.
  • Facilitated timely and accurate billing by recording billable hours, expenses, and other relevant information in the firm''s billing system.
  • Assisted in preparation of settlement proposals and agreements to help attorneys negotiate settlement in best interest of client.
  • Conferred with clients and other involved parties to gather and track case information.
  • Conducted detailed client intakes and entered information into company database.
  • Assisted attorneys with trial preparation through thorough research and analysis of relevant laws and regulations.
  • Summarized depositions, legal documents and other material to provide attorney with relevant material for cases.
  • Managed complex cases efficiently using specialized software programs designed for paralegal work to track information related to multiple parties over long periods of time.
  • Promoted a positive work environment by providing training and guidance to junior paralegals or interns as needed.
  • Contributed to successful case outcomes through diligent fact investigation and witness interviews.
  • Expedited document review process by conducting initial reviews of key documents for relevance and privilege status.
  • Aided settlement negotiations with effective summary reports outlining key points from discovery materials for use during mediation sessions or pretrial settlement talks.
  • Saved firm resources by conducting cost-effective legal research using both traditional library resources and online databases such as LexisNexis or Westlaw.
  • Maintained up-to-date knowledge of changes in laws or regulations relevant to practice areas through continuous professional development opportunities such as seminars or webinars.
  • Assisted in drafting legal documents, ensuring compliance with court requirements and deadlines.
  • Optimized legal proceedings with precise preparation of trial notebooks and evidence.
  • Conducted in-depth legal research for supporting case strategy development, significantly contributing to positive outcomes.
  • Increased department efficiency, organizing continuing legal education seminars for paralegal staff.
  • Streamlined office communication and improved case management with meticulous record-keeping and scheduling.
  • Improved team productivity by coordinating with attorneys to prioritize and delegate tasks effectively.
  • Enhanced firm's legal research capabilities, maintaining up-to-date database of legal resources and precedents.
  • Improved client trust and satisfaction, providing comprehensive support and updates throughout case progression.
  • Fostered collaborative environment, facilitating communication between legal teams and clients.
  • Increased efficiency in legal document production with advanced proficiency in legal software applications.
  • Increased client satisfaction with thorough research and prompt response to inquiries.
  • Assisted in achieving favorable legal outcomes by preparing persuasive legal arguments and briefs.
  • Reduced case resolution times by effectively supporting negotiation and settlement processes.
  • Enhanced accuracy of case analysis with diligent fact-checking and legal research.
  • Streamlined case management process, reducing overhead costs and improving case turnaround times.
  • Strengthened case presentations with detailed investigative work and evidence gathering.
  • Enhanced case preparation efficiency by organizing and maintaining comprehensive digital filing system.
  • Facilitated smoother trial preparations, organizing exhibits and coordinating witnesses.
  • Bolstered firm's reputation by consistently maintaining high standards of confidentiality and professionalism.
  • Streamlined workflow by implementing new document management system, reducing time spent on file retrieval.
  • Communicated pertinent information to clients via phone, email, and mail.
  • Contacted clients to schedule appointments and discuss progress of cases.
  • Revised and finalized letters, briefs, and memos.
  • Interviewed clients to obtain information relevant to cases.
  • Collaborated with attorneys to develop strategies for each case.
  • Produced legal documents such as briefs, pleadings and appeals.
  • Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
  • Researched statutes, decisions, legal articles, and codes.
  • Attended court hearings and depositions to take notes and document proceedings.
  • Researched and analyzed legal issues and cases to provide accurate advice to clients.
  • Assisted attorneys with reviewing and organizing witness reports.
  • Developed polished motions and briefs to support litigation processes and court proceedings.
  • Created weekly, monthly, and quarterly expense reports.
  • Contacted witnesses to testify under oath at court hearings.
  • Conducted background investigations on defendant.
  • Prepared various exhibits for attorneys for public meetings, zoning commission meetings, and legal resolutions.
  • Generated leads to meet and exceed revenue goals by identifying new clients.
  • Analyzed deeds of trust to verify grantor, grantee, trustee and loan amounts for executive leadership.
  • Reviewed Deed of Trust, Title Commitment, and prior bankruptcies documents.

Education

Gwinnet County Notary Public Ex -

BLS Certification Ex -

Borough of Manhattan Community College
Manhasset, NY

Skills

  • Microsoft Office
  • EMRs (eg, Epic, Allscripts, MyChart)
  • HIPAA Compliance
  • Medical Terminology
  • Medical Billing
  • Analytical
  • Communication
  • Organization
  • Business Development
  • Multi-tasking
  • Medical office experience
  • Attention to detail
  • Problem-solving abilities
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Multitasking Abilities
  • Excellent communication
  • Critical thinking
  • Organizational skills
  • Team collaboration
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Decision-making
  • Patient confidentiality
  • Electronic health records
  • Relationship building
  • Medical documentation
  • Patient registration

Timeline

Radiology Scheduler

Northeast Georgia Health System
02.2024 - Current

Medical Office Assistant

Northeast Georgia Health System
09.2021 - 02.2024

Lead Medical Assistant

Infinity Foot and Ankle
12.2019 - 03.2020

Asbestos Medical Paralegal

Weitz & Luxenberg P.C
07.2012 - 01.2019

Gwinnet County Notary Public Ex -

BLS Certification Ex -

Borough of Manhattan Community College

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NICOLE GARCIA