Nicole Gardner
Dacula,GA
Summary
Results-oriented Business Manager bringing expertise in staff development, Metric driven, Solving complex problems to create new solutions, Service management and marketing. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits.
Overview
4
4
years of professional experience
Work History
Plasma Center Manager
Biolife Plasma Services
Duluth, Georgia
12.2020 - Current
- Supervised daily activities and performance of up to 40 regular employees.
- Motivated and led team members to work together to achieve targets.
- Kept Duluth facility clean, safe and well-organized to maximize productivity and provide professional impression to all patrons.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Evaluated building condition, workflow and service quality to keep operations in compliance with requirements.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Identified and solved complex strategy problems to drive organizational goals.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
Sr. OMT
BioLife Plasma Services
Remote, GA
02.2020 - 12.2020
- Planned and completed group projects, working smoothly with others.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Member Service Assistant Manager
Sam’s Club
Snellville, Georgia
5 2013 - 3 2018
- Interviewed job candidates and made staffing decisions
- Managed direct staff of 75 associates and 3 leads
- Assigned employees to specific duties to best meet the needs of the store
- Completed profit loss and performance reports
- Generated repeat business through exceptional customer service
- Hired, trained and evaluated personnel in sales and marketing
- Managed weekly wages scheduled vs budgeted
- Completed weekly schedules for over 150 associates
- Exceeded in monthly budget for membership goals For the club indexing over 100% YTD on KPI
- Managed payroll and time and attendance systems.
- Managed and trained Marketing team to grow business membership sales within the community.
- Planned and executed company one day events to increase sales
- Set 30-60-90 day plans for events to optimize business
- Coordinated and launched re-grand opening of current store
- Conducted Annuals for leads and reviewed Annuals for direct reports
Marketing Lead
Sam’s Club
Buford, Georgia
9 2011 - 5 2013
- Trained Membership Supervisors and Coordinators within the southeast market
- Alerted customers and associates to upcoming sales, events and promotions
- Shared best practices for productivity and customer service with other team members to help improve the store‘s efficiency
- Communicated clear goals and expectations to each team member for effective results
- Balanced monthly budgets to accurately track shrink and month ending accruals
- Planned and executed events to meet company’s goals
- Build Business relationships with prospects to grow company’s members base
- Grew membership sales by 30% MTD and 105% YTD by effectively increasing sales vs last years sales
Customer Service Supervisor
FairField Inn Marriott
Suwanee, Georgia
1 2009 - 9 2011
- Quickly and courteously resolved all guest problems and complaints.
- Assisted guests with requests by communicating with other team members.
- Educated customers on product and service offerings.
- Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
- Set and confirmed [room] reservations for guests in person and by phone.
- Updated accounts and logs throughout shift to keep up with all requirements.
- Checked auditing discrepancies by reconciling cash drop and credit card transactions.
- Handled night auditing duties, which included verification of daily room occupancy and hotel revenue.
- Reviewed item requests and room service orders for accuracy and any needed assistance.
Cash Office Associate
Toys R Us/ Babies R Us
Duluth, Georgia
9 2003 - 2 2009
- Investigated and solved account issues to maintain current and accurate money systems.
- Provided training to store employees covering areas such as cash handling procedures and security requirements.
- Prepared and checked cashier register tills.
- Maintained adequate cash supply in cash drawers in multiple checkout stations.
- Completed daily reports on services given.
Education
Bachelor of Arts - Business Administration- Human Resource Management
Strayer University
Lilburn, GASkills
- Efficient multi-tasker
- Deadline- oriented
- Retail Sales
- Managing multiple projects
- Event planning and execution
- Highly organized
- Customer Service- oriented
- Operations management
- Soft skills
- Motivated team player
- Staff Development
- Financial Management
- Policy Implementation
- Marketing
- Time Management
- Verbal and written communication
- Staff Training and Development
- Complex Problem-Solving
- Performance Evaluations
- Conflict Resolution
- Compliance
- Adaptable
Certifications
- Human Resource Certification Institute- HR Ethics - 4/2024
Accomplishments
- District Dayforce SME 2023- Current
- DE&I Recruitment Taskforce 2024-Current
- District EEC Rep 2021-2023
Timeline
Plasma Center Manager
Biolife Plasma Services
12.2020 - Current
Sr. OMT
BioLife Plasma Services
02.2020 - 12.2020
Member Service Assistant Manager
Sam’s Club
5 2013 - 3 2018
Marketing Lead
Sam’s Club
9 2011 - 5 2013
Customer Service Supervisor
FairField Inn Marriott
1 2009 - 9 2011
Cash Office Associate
Toys R Us/ Babies R Us
9 2003 - 2 2009
Bachelor of Arts - Business Administration- Human Resource Management
Strayer University
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