Nicole Garrido
Denver,CO
Summary
Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive clients experience to the highest standards.
Overview
9
9
years of professional experience
Work History
Housekeeping Supervisor
Four Seasons Hotel
12.2022 - 11.2023
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Managed laundry sorting, washing, drying, and ironing.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Worked with front desk to respond promptly to all guest requests.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Restaurant Busser
Fogon Del Mar Restaurant
09.2020 - 03.2021
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Assisted with moving tables, chairs and other restaurant service equipment within dining rooms.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Provided respectful and courteous bussing services while operating within active dining rooms.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Improved customer satisfaction rates by answering customers' questions and resolving issues.
Front Desk Agent
Sodexo UK & Ireland
09.2014 - 07.2020
- To provide assistance to the Accommodation SNCO in identified aspects of the administration and running of the 12 Facility reception.
- To maintain and effective and efficient service to military personnel using the reception. To accurately keep required records as directed by the SNCO. To maintain customer service to the highest standards.
- To participate in company training to improve my standards of performance
- To have direct contact with Administration Managers and all ranks of military from Commander through to private.
- To arrange Junior Ranks Accommodation bookings with the base. To administer keys of the main military buildings
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained clean and organized front desk areas to uphold polished company image.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Answered multi-line phone system and enthusiastically greeted callers.
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Enforced policies and procedures to increase efficiency.
Education
Bachelor of Arts - in Language And Literature
INACAP Technological University of Chile
Concepcion, Chile09.2014
Skills
- Staff Scheduling
- Ordering Cleaning Supplies
- Employee Evaluations
- Task Assignment
- Staff Evaluations
- Cleaning Practices
- Safety and Security Procedures
- Guest Relations
- Cleaning and Sanitizing
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Housekeeping Supervisor
Four Seasons Hotel
12.2022 - 11.2023
Restaurant Busser
Fogon Del Mar Restaurant
09.2020 - 03.2021
Front Desk Agent
Sodexo UK & Ireland
09.2014 - 07.2020
Bachelor of Arts - in Language And Literature
INACAP Technological University of Chile
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