Nicole Gaspar Herk
Miami
Summary
Find a job where I can enrich my knowledge in Hospitality,
increase my skills to offer the best version of me to the guest. With comprehensive background in Hotel operations optimizing guest experiences. Demonstrated excellence in team leadership and strategic planning to boost customer satisfaction and operational efficiency.
Overview
8
8
years of professional experience
Work History
Front Desk Agent
Think Hospitality
07.2024 - Current
- Check in And Check outs at Inform System
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Front Desk Supervisor
Crestline Hotels
06.2023 - 07.2024
- StayNtouch System
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Scheduled and assigned daily work and activities for team members.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Collected room deposits, fees, and payments.
- Managed group reservations effectively, providing smooth check-in experiences for large parties or corporate events.
- Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Certificated from Hilton Universiry
Front Desk Agent
Accor
02.2023 - 07.2023
- Opera Cloud System for work
- Answered customer telephone calls promptly and appropriately handled needs.
- Check ins and check outs
Housekeeping Supervisor
Aimbridge Hospitality
02.2023 - 06.2023
- Daily room inspections
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Front Desk Supervisor
Hilton
07.2021 - 01.2023
- Opera System
- ONQ System
- Scheduled and assigned daily work and activities for team members.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Collected room deposits, fees, and payments.
- Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
Front Desk Agent
Hilton
10.2022 - 12.2022
Front Desk Agent
Driftwood
03.2021 - 07.2021
Receptionist Administrator
EuroturŴholesale & Tours
07.2019 - 10.2020
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Administrate and handle receptive tourism
Operations Assistant for Rooms and F&B
Palacio Duhau - Park Hyatt Buenos Aires
04.2019 - 05.2019
- Handle groups room reservations
- block restaurant events
- Manage and answers emails and external calls
Telephone Operator
Palacio Duhau - Park Hyatt Buenos Aires
10.2018 - 04.2019
- Assisted colleagues with achieving task requirements, aiding team productivity and performance.
- Maintained accurate records of calls placed and received.
- Reduced call waiting times by efficiently managing high call volumes and utilizing effective multitasking techniques.
- Handle multiple lines. Receive internal and external calls.
- Coordinate special amenities.
Take Guest meal orders for in room dining - Courtesy calls for guest feedbacks
- Make Restaurants reservations.
- Use of Opera system
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
Room Service Waitres
Palacio Duhau - Park Hyatt Buenos Aires
03.2018 - 04.2018
- Delivery of the food.
- Coordinate and deliver amenities.
Personal Bar Attendant
Palacio Duhau - Park Hyatt Buenos Aires
09.2017 - 03.2018
- Replace and refresh the minibar in the rooms
- Control stock of the products.
- Control the expiration of the products.
Restaurant Waiter and Banquet Waiter
Gioia Italian Rest at Palacio Duhau Park Hya
07.2016 - 09.2017
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Take Orders
- Answered customers' questions, recommended items, and recorded order information.
Education
Tertiary - Tourism Management
University of Belgrano
Buenos Aires Argentina12-2019
Bachelor of Hospitality Management - Hospitality Management
University of Belgrano
Buenos Aires Argentina12-2018
High School Diploma -
Abraham Lincoln School
Comodoro Rivadavia.Chubut Argentina12-2014
Skills
- Great oral and Written Communications
- Professionalism
- Conflict Resolution
- Hotel services and hospitality
- Multitasking Abilities
- Customer Satisfaction
- Problem-solving abilities
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Front Desk Agent
Think Hospitality
07.2024 - Current
Front Desk Supervisor
Crestline Hotels
06.2023 - 07.2024
Front Desk Agent
Accor
02.2023 - 07.2023
Housekeeping Supervisor
Aimbridge Hospitality
02.2023 - 06.2023
Front Desk Agent
Hilton
10.2022 - 12.2022
Front Desk Supervisor
Hilton
07.2021 - 01.2023
Front Desk Agent
Driftwood
03.2021 - 07.2021
Receptionist Administrator
EuroturŴholesale & Tours
07.2019 - 10.2020
Operations Assistant for Rooms and F&B
Palacio Duhau - Park Hyatt Buenos Aires
04.2019 - 05.2019
Telephone Operator
Palacio Duhau - Park Hyatt Buenos Aires
10.2018 - 04.2019
Room Service Waitres
Palacio Duhau - Park Hyatt Buenos Aires
03.2018 - 04.2018
Personal Bar Attendant
Palacio Duhau - Park Hyatt Buenos Aires
09.2017 - 03.2018
Restaurant Waiter and Banquet Waiter
Gioia Italian Rest at Palacio Duhau Park Hya
07.2016 - 09.2017
Tertiary - Tourism Management
University of Belgrano
Bachelor of Hospitality Management - Hospitality Management
University of Belgrano
High School Diploma -
Abraham Lincoln School
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