Nicole Gatlin
Little Elm,Texas
Summary
Highly motivated property management professional with over 25 years of experience providing leadership at multiple communities and corporate offices. Accomplished leader repeatedly recognized for outstanding performance and exceeding goals. Proven ability to reduce costs and grow revenue through financial management. Strong background in general management, customer service, training on software programs, mentoring new managers and leasing agents, and working with equity partners.
Overview
25
25
years of professional experience
Work History
Asset Manager
Veritas Residential Partners
01.2018 - 01.2024
- Proactively identified areas for process improvement, driving increased efficiency throughout the organization.
- Managed risk by conducting thorough due diligence and regular portfolio reviews.
- Collaborated with legal teams to ensure compliance with regulatory requirements and industry best practices.
- Managed 3rd party Property Managers and property management company.
- Oversaw property management on all renovation projects.
- Maintained strong relationships with investors, providing transparent communication regarding portfolio performance and market trends.
- Optimized cash flow by monitoring tenant rent collections and minimizing vacancy rates through targeted marketing efforts.
- Consulted with potential investors to assess objectives and discuss optimal strategies.
Renovation Community Manager
Cortland Partners
05.2014 - 12.2015
- Oversaw operations of 464 units and 7 employees
- Complete weekly leasing ad marketing reports for property owners
- Prepare monthly financial reports evaluating property performance
- Complete annual budgets and reforecasts
- Worked with and oversaw all renovations on the community
- Mentor and train managers in budgeting, hiring, sales, software and all day to day operations.
Business Manager
Alliance Residential
07.2013 - 05.2014
- Oversee operations of 312 units and 7 employees on lease up community
- Complete weekly leasing ad marketing reports for property owners
- Prepare monthly financial reports evaluating property performance
- Complete annual budgets and reforecasts
- Manage accounts payable/receivable, including preparing daily deposits, reconciling accounts, and collecting delinquent and bad debits
- Implement necessary pricing adjustments to achieve leasing goals.
Senior Community Manager
Univesco
09.2009 - 07.2013
- Oversaw operations of 272 units and 8 employees
- Recruit, hire, and develop staff with the goal of ensuring excellent service and internal promotability
- Mentor and train managers and assistant managers in budgeting, hiring, sales, service, and software
- Complete weekly leasing and marketing reports for property owners
- Communicate regularly with team and contractors to address necessary concerns
- Evaluate market conditions daily/weekly to recommend necessary strategy adjustments
- Address and resolve resident issues to best serve residents' needs, as well as owners' interests
- Started at the community as a take-over at 86% and within 6 months raised occupancy to 98%, keeping it there over the past 3 years
- Received Outstanding Manager awards for the past 3 years in budget control and increased income.
Community Manager
Gables Residential
01.2008 - 09.2008
- Oversaw operations of 127 units and 5 employees
- Prepared monthly financial reports evaluating property performance
- Completed weekly reports for property owners
- Managed accounts payable/receivable, including preparing daily deposits, reconciling accounts, and collecting delinquent and bad debts
- Prepared and worked within a set budget
- Conducted property inspections and scheduled necessary exterior and interior work allowed in budget.
Community Manager
Greystar Management
10.2006 - 11.2007
- Oversaw operations of 300 units on a take-over community with 9 employees
- Prepared monthly financial reports evaluating property performance
- Completed weekly reports for property owners
- Scheduled all aspects of rehab for the community
- Prepared and worked within a set budget.
Assistant Community Manager / Community Manager
Gables Residential
03.2005 - 10.2006
- Assistant Community Manager: Managed all accounts payable/receivable on lease-up community of 569 units and stabilized community of 127 units
- Community Manager: Oversaw 3 stabilized communities of 696 units
- Increased revenue by 27% in 7 months.
Assistant Community Manager
Trammell Crow
02.2003 - 12.2004
- Completed lease up of 224-unit community in 8 months
- Marketed properties, processed applications, approved leases, and posted rental payments
- Entered resident and prospect activity, including move-ins, move-outs, notices to vacate, and renewals, and followed up on completed maintenance service requests to ensure resident satisfaction
- Prepared billings to residents, collected delinquent rents, managed collection accounts, and performed move-out inspections
- Filed evictions, processed invoices, and managed resident issues
- Entered expenses and time reports and handled balancing and budgeting
- Managed accounts payable which consisted of a 3-point matching of purchase orders, packing lists, and invoices.
Leasing Manager
The Finger Companies
02.2002 - 01.2003
- Managed lease up of 442-unit community
- Showed and leased apartment homes to potential prospects
- Approved applicants using community qualifications.
Leasing Professional
First Worthing Management
02.1999 - 01.2002
- Showed and leased apartment homes to potential prospects of 200-unit community
- Approved applicants using community qualifications.
Education
High School Diploma -
Leonard High School
Leonard, TX05.1998
Skills
- Project Management
- Training of New Managers and Leasing Agents
- Project Proposals and Presentations
- Organizational Leadership
- Administrative Planning
- Budgets and Expense Planning
- Property Development and Management
- Creative/Resourceful Problem Solver
- Property accountability
- Asset Optimization
Timeline
Asset Manager
Veritas Residential Partners
01.2018 - 01.2024
Renovation Community Manager
Cortland Partners
05.2014 - 12.2015
Business Manager
Alliance Residential
07.2013 - 05.2014
Senior Community Manager
Univesco
09.2009 - 07.2013
Community Manager
Gables Residential
01.2008 - 09.2008
Community Manager
Greystar Management
10.2006 - 11.2007
Assistant Community Manager / Community Manager
Gables Residential
03.2005 - 10.2006
Assistant Community Manager
Trammell Crow
02.2003 - 12.2004
Leasing Manager
The Finger Companies
02.2002 - 01.2003
Leasing Professional
First Worthing Management
02.1999 - 01.2002
High School Diploma -
Leonard High School
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