Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Additional Information
BusinessAnalyst

Nicole Gayfield

Springfield,IL

Summary

Im very outgoing, understanding, very firm with my employees, out going go beyond myself to keep business going higher in market willing to learn new things, open minded, trust worthy, loyalty, Dedicatee, strong minded, im always a TEAM PLAYER

Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Maintenance Technician

State Fair Grounds
08.2025 - 09.2025
  • Recorded and tracked maintenance activities.
  • Completed work order-based maintenance services according to specifications.
  • Inspected spaces to help identify maintenance needs.
  • Performed preventive and regular maintenance on systems.
  • Tracked maintenance activities and maintained detailed records.
  • Coordinated with maintenance teams for swift resolution of any repair or maintenance issues affecting guest rooms or common areas.
  • Followed routine maintenance checklist.

Tax Preparer

Jackson Hewitt
11.2024 - 05.2025
  • Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
  • Analyzed financial records to verify accuracy of tax returns.
  • Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
  • Increased client satisfaction by providing accurate and timely tax preparation services.
  • Assessed client tax situations to determine best filing options.
  • Completed and filed returns with tax departments at local, state, and federal levels.
  • Maintained complete records of client tax returns and supporting documentation in secured areas.
  • Built strong rapport with clients through clear communication and regular updates on the status of their tax filings.
  • Communicated with clients regarding tax situations, providing guidance on financial decisions.
  • Maintained compliance by adhering to current tax laws and regulations.
  • Educated clients on tax planning strategies, helping them save money in future years.
  • Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
  • Prepared tax returns for clients in various industries according to government regulations and requirements.
  • Handled complex cases involving small business owners, self-employed individuals, and those with investments or rental properties, showcasing versatility in expertise within the field of taxation.
  • Reduced errors through meticulous review of financial documents and double-checking calculations.
  • Managed multiple deadlines efficiently, ensuring all clients'' taxes were filed on time without compromising quality or accuracy.
  • Facilitated integration of modern tax software with client accounting software.
  • Analyzed financial documents to accurately reflect client information on tax returns.
  • Utilized tax software to prepare returns and meet deadlines.
  • Calculated estimated tax payments for clients.
  • Maintained up-to-date knowledge of tax regulations and legislation, ensuring compliance in all prepared returns.

Hotel Security Guard

Crowne Plaza Hotel Providence/
03.2021 - 08.2023
  • Assisted in emergency situations, providing first aid and coordinating with local authorities when necessary.
  • Resolved conflicts involving guests or employees through mediation techniques while adhering to established guidelines for conflict resolution within the hospitality industry.
  • Trained new security personnel on standard operating procedures and crisis response protocols for improved team performance.
  • Conducted thorough investigations into reported incidents, taking appropriate action to resolve issues effectively.
  • Enhanced hotel security by conducting regular patrols and monitoring surveillance cameras.
  • Collaborated with hotel management to develop and implement effective security policies and procedures.
  • Supported special events held at the hotel, overseeing crowd control measures and coordinating with event organizers on security logistics.
  • Increased overall guest safety by performing regular inspections of hotel facilities for potential hazards or vulnerabilities.
  • Prevented unauthorized access to guest rooms and restricted areas through vigilant monitoring of key card usage.
  • Maintained detailed records of incidents, generating comprehensive reports for management review.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Examined doors, windows and gates to verify security.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Wrote detailed reports of all security breaches and investigations.
  • Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.

Childcare Provider

Community Child Care Connection
08.2020 - 08.2023
  • Developed strong relationships with families, providing regular updates on child progress and establishing trust.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Developed age-appropriate activities and crafts to engage children.
  • Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
  • Facilitated learning through play, stories and outdoor activities for successful child outcomes.
  • Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
  • Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
  • Ensured child safety through vigilant supervision, maintaining proper ratios during indoor and outdoor activities.
  • Monitored children's activities to verify safety and wellbeing.
  • Read stories, sang songs and facilitated creative play.
  • Responded to inquiries from parents and guardians.

Night Auditor

Red Roof Hotel
10.2019 - 03.2021
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
  • Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.

Night Auditor

Super 8 Hotel
10.2019 - 03.2021
  • Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
  • Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
  • Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
  • Entered customer data into room system and updated information whenever patrons changed rooms.
  • Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
  • Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
  • Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
  • Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
  • Looked over pending check-ins and payment processes to complete closing procedures.
  • Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
  • Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
  • Coordinated with housekeeping staff to address any overnight room maintenance requests or special accommodations needed.
  • Enhanced guest satisfaction by efficiently managing night audit tasks and resolving issues promptly.
  • Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.

Store Manager

Harold's Chicken Shack
04.2016 - 10.2019
  • Responsible for running The whole store cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.

Manager

Harold's Chicken Shack
01.1998 - 02.2019
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Education

High School Diploma -

RICH EAST
Park Forest, IL
05-1998

High school or equivalent - undefined

Skills

  • Training, Inventory, Scheduling, Operations, Payroll, Inventory Management, Microsoft Word, Team Building, retail sales, Word
  • Preventive Maintenance
  • Building maintenance

Accomplishments

  • Recruited 2 successful new managers within one year.

Certification

  • [Area of certification], [Company Name] - [Timeframe]

Languages

English
Full Professional

Timeline

Maintenance Technician

State Fair Grounds
08.2025 - 09.2025

Tax Preparer

Jackson Hewitt
11.2024 - 05.2025

Hotel Security Guard

Crowne Plaza Hotel Providence/
03.2021 - 08.2023

Childcare Provider

Community Child Care Connection
08.2020 - 08.2023

Night Auditor

Red Roof Hotel
10.2019 - 03.2021

Night Auditor

Super 8 Hotel
10.2019 - 03.2021

Store Manager

Harold's Chicken Shack
04.2016 - 10.2019

Manager

Harold's Chicken Shack
01.1998 - 02.2019

High school or equivalent - undefined

High School Diploma -

RICH EAST

Additional Information

Ready for a new journey an future in life.

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Nicole Gayfield