Overview
Work History
Education
Accomplishments
Timeline
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Nicole Gendusa

Los Angeles

Overview

8
8
years of professional experience

Work History

Business Manager

Bloomingdale's
Los Angeles, CA
07.2023 - 12.2024
  • Interacted with customers and vendors with utmost professionalism to solve various problems.
  • Collaborated and built trust within organization and with customers, meeting or exceeding expectations.
  • Formed and sustained strategic relationships with clients.
  • Organized meetings with stakeholders to discuss objectives, strategies, and timelines for completing tasks.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Maximized business growth by driving high adoption and usage of marketing platform.
  • Prepared monthly financial statements for review by executive leadership team.
  • Delegated work to staff, setting priorities and goals.
  • Managed a team of 35 staff members, providing guidance and direction to ensure successful completion of sales targets.

Sales Specialist

Christian Dior
Beverly Hills, CA
08.2021 - 09.2022
  • Leveraged CRM system to manage sales activities and track sales performance.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Listened to customer needs to identify and recommend best products and services.
  • Educated customers on product features and technical details to highlight benefits.
  • Generated daily reports on sales performance metrics such as revenue goals achieved.
  • Developed targeted lists and new business opportunities, accelerating sales process to achieve results.
  • Identified opportunities for cross-selling products or services within existing accounts.

Sales Supervisor

Michael Kors
Beverly Hills, CA
06.2019 - 08.2020
  • Created monthly reports on regional sales performance and presented to upper management.
  • Identified key areas within store where merchandise displays needed to be fixed and items required restocking.
  • Delivered consistent one-on-one and group training sessions to help associates improve skills and selling techniques.
  • Supported team members by assisting in upselling products and services and closing sales with customers.
  • Maintained relationships with customers through regular follow-up calls and emails.
  • Planned and coordinated staff training sessions for new and existing employees.

Floor Manager

La Perla
Beverly Hills, CA
09.2016 - 06.2018
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Delegated tasks appropriate to individual employees to provide development opportunities.
  • Organized promotional events such as product launches or special discounts in order to increase sales revenue.
  • Coached team members on customer service techniques and provided feedback on performance.
  • Reviewed employee time sheets for accuracy and submitted payroll information on a weekly basis.
  • Implemented cost-saving measures such as reducing labor costs without sacrificing quality of service.
  • Promoted teamwork among team members by encouraging collaboration on projects or initiatives.
  • Created daily work schedules for staff members according to the needs of the business.
  • Analyzed customer feedback data to identify areas of improvement in service quality.

Education

Bachelor of Arts - History

University of California - Los Angeles
Los Angeles, CA
06-2020

Accomplishments

  • Phi Theta Kappa Honors Society
  • UCLA Pre-Law Society

Timeline

Business Manager

Bloomingdale's
07.2023 - 12.2024

Sales Specialist

Christian Dior
08.2021 - 09.2022

Sales Supervisor

Michael Kors
06.2019 - 08.2020

Floor Manager

La Perla
09.2016 - 06.2018

Bachelor of Arts - History

University of California - Los Angeles

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Nicole Gendusa