Nicole Gendusa
Los Angeles
Overview
8
8
years of professional experience
Work History
Business Manager
Bloomingdale's
Los Angeles, CA
07.2023 - 12.2024
- Interacted with customers and vendors with utmost professionalism to solve various problems.
- Collaborated and built trust within organization and with customers, meeting or exceeding expectations.
- Formed and sustained strategic relationships with clients.
- Organized meetings with stakeholders to discuss objectives, strategies, and timelines for completing tasks.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Maximized business growth by driving high adoption and usage of marketing platform.
- Prepared monthly financial statements for review by executive leadership team.
- Delegated work to staff, setting priorities and goals.
- Managed a team of 35 staff members, providing guidance and direction to ensure successful completion of sales targets.
Sales Specialist
Christian Dior
Beverly Hills, CA
08.2021 - 09.2022
- Leveraged CRM system to manage sales activities and track sales performance.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Listened to customer needs to identify and recommend best products and services.
- Educated customers on product features and technical details to highlight benefits.
- Generated daily reports on sales performance metrics such as revenue goals achieved.
- Developed targeted lists and new business opportunities, accelerating sales process to achieve results.
- Identified opportunities for cross-selling products or services within existing accounts.
Sales Supervisor
Michael Kors
Beverly Hills, CA
06.2019 - 08.2020
- Created monthly reports on regional sales performance and presented to upper management.
- Identified key areas within store where merchandise displays needed to be fixed and items required restocking.
- Delivered consistent one-on-one and group training sessions to help associates improve skills and selling techniques.
- Supported team members by assisting in upselling products and services and closing sales with customers.
- Maintained relationships with customers through regular follow-up calls and emails.
- Planned and coordinated staff training sessions for new and existing employees.
Floor Manager
La Perla
Beverly Hills, CA
09.2016 - 06.2018
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Delegated tasks appropriate to individual employees to provide development opportunities.
- Organized promotional events such as product launches or special discounts in order to increase sales revenue.
- Coached team members on customer service techniques and provided feedback on performance.
- Reviewed employee time sheets for accuracy and submitted payroll information on a weekly basis.
- Implemented cost-saving measures such as reducing labor costs without sacrificing quality of service.
- Promoted teamwork among team members by encouraging collaboration on projects or initiatives.
- Created daily work schedules for staff members according to the needs of the business.
- Analyzed customer feedback data to identify areas of improvement in service quality.
Education
Bachelor of Arts - History
University of California - Los Angeles
Los Angeles, CA06-2020
Accomplishments
- Phi Theta Kappa Honors Society
- UCLA Pre-Law Society
Timeline
Business Manager
Bloomingdale's
07.2023 - 12.2024
Sales Specialist
Christian Dior
08.2021 - 09.2022
Sales Supervisor
Michael Kors
06.2019 - 08.2020
Floor Manager
La Perla
09.2016 - 06.2018
Bachelor of Arts - History
University of California - Los Angeles