Nicole Genteel Johnson
Wichita Falls,Texas
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Strives for excellence in customer service. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
MSU Bookstore Team Lead
Follett Higher Education Group
Wichita Falls, TEXAS
01.2023 - Current
- Deliver highest level of customer service by greeting, communicating and assisting customers with in-store and online orders.
- Organize store merchandise racks and displays to promote and maintain visually appealing environments.
- Work extra shifts during busy periods to alleviate staffing shortages.
- Assist management with back office duties.
Cashier
Donut Haus
02.2016 - 09.2016
- Greeted and served customers
- Cleaned and restocked merchandise
- Assisted with checking the cash drawer and fixing any discrepancies
- Trained new employees
Waitress
Dennys Restaurant
06.2014 - 12.2015
- Greeted and served customers in a timely fashion
- Cleaned and restocked product
- Worked extra shifts
- Trained new employees
- Kept turn around efficient
Busser
Perkins Restaurant & Bakery
04.2013 - 06.2014
- Quickly cleared tables for future customers
- Restocked product on tables
- Communicated with staff to improve productivity
Education
Bachelor of Science - Criminal Justice
Midwestern State University
Wichita Falls, TX05.2022
Skills
- Problem-Solving
- Detail-Oriented
- Adaptable and Flexible
- Customer Service and Rapport
Timeline
MSU Bookstore Team Lead
Follett Higher Education Group
01.2023 - Current
Cashier
Donut Haus
02.2016 - 09.2016
Waitress
Dennys Restaurant
06.2014 - 12.2015
Busser
Perkins Restaurant & Bakery
04.2013 - 06.2014
Bachelor of Science - Criminal Justice
Midwestern State University