Nicole George
Milpitas,CA
Summary
Resourceful and versatile employee with professional and distinctive experience. Applies solid analysis and project management skills to devise and implement solutions that increase efficiency and streamline operations. Directs complex, lean strategic business initiatives in process improvement, organization transformation, and organization restructuring. Primary focus is on bringing out the best in people and leaving a lasting impact through strong management skills and innovative problem-solving. Takes significant responsibility as the client's primary point of contact during the project life cycle, ensuring a positive client experience, maintaining project scope, and meeting project deliverables. Enthusiastic training professional successful at developing training plans and supplementary materials to help students excel. Works under strict deadlines and makes independent judgments about training effectiveness. Comfortable with remote training technology and methodologies.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Agile Coach
Turnberry Solutions
01.2023 - Current
- Empowered team members to self-organize, boosting morale and overall job satisfaction.
- Advised top management on agile strategy development, improving organizational agility at all levels.
- Developed customized training materials for Agile adoption, ensuring relevance to organizational needs.
- Established culture of continuous improvement through retrospective meetings and process refinement.
- Mentored junior team members on Agile best practices, fostering collaboration and growth within team.
- Spearheaded transition from Waterfall to Agile methodology, reducing overhead costs associated with lengthy planning cycles.
- Increased stakeholder satisfaction by providing timely status reports and incorporating feedback into project iterations.
- Transformed project delivery by coaching teams on Scrum, Kanban, and Lean principles.
- Aligned product roadmaps with strategic objectives through close collaboration with senior leadership teams.
- Introduced agile metrics such as velocity tracking and burn-down charts, enabling data-driven decision-making during sprint planning sessions.
- Coordinated cross-team dependencies effectively, ensuring smooth progress throughout project lifecycle.
- Designed and delivered web-based, self-directed learning materials.
- Trained and mentored 50 personnel as we transitioned resources into Product teams.
- Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring 1%.
- Used Microsoft products and Mural to design training for cloud engineers and increase company retention and productivity rates 5%.
IT Risk Analyst
Turnberry Solutions
02.2022 - 01.2023
- Analyzed complex applications, recommended priorities during daily stand up
- Created and implemented KPI’s for status meetings for internal and external audiences
- Managed and monitored budgets
- Devised/delivered operations policies/procedures and modified based on analysis of relevant data; monitored quarterly and annual finances for the IT department
- Developed metrics and KPI’s
- Created and implemented framework for processes i.e
- Change management
- Provided consultation on how to initiate Scrum in the organization
- Partnered with vendors/clients to identify and define requirements, scope and objectives of current projects
- Prepared, delivered and presented PowerPoint presentations, flowcharts
- Implemented PMO structure to include documentation.
- Improved incident response times by establishing a cross-functional team dedicated to addressing IT risks promptly.
- Updated IT governance framework regularly to address evolving organizational needs and industry best practices effectively.
- Maintained an up-to-date knowledge base of relevant threat intelligence, sharing insights with colleagues to inform decision-making processes.
- Evaluated third-party vendor risks, providing recommendations to minimize possible negative impacts on company operations.
Senior Scrum Master
KS2 Technology, Inc
11.2019 - 02.2022
- Coordinated project management activities and information for 14 clients
- Managed Budget and resources
- Partnered with vendors/clients to identify and define requirements, scope and objectives
- Prepared, delivered and presented PowerPoint presentations, flowcharts
- Proposed, implemented PMO structure to include documentation.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Optimized workflow processes to enhance overall productivity and achieve operational excellence.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
- Resolved impediments to team progress by proactively identifying issues and facilitating effective solutions.
- Successfully led multi-disciplinary teams towards achieving project milestones while adhering to established budgets and timelines.
- Enhanced team productivity by implementing Agile methodologies and improving communication between cross-functional teams.
- Collaborated with Product Owners to develop clear product roadmaps and ensure timely release of high-quality deliverables.
- Improved overall project efficiency with effective coordination between development, testing, deployment, and support teams during release cycles.
- Mentored junior Scrum Masters and team members in Agile principles, promoting best practices within the organization.
- Promoted customer-centric approach by incorporating user feedback into product development processes, ensuring end-user satisfaction.
- Optimized existing workflows by analyzing performance metrics and implementing continuous process improvements tailored to specific organizational needs.
- Increased stakeholder satisfaction by maintaining transparent communication channels and providing regular updates on project progress.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Championed change management initiatives, guiding teams through successful transitions to new methodologies and techniques.
Senior Project Manager
Oracle Elevator
06.2018 - 11.2019
- Communicated and gained agreement with Senior stakeholders
- Clerk in purchasing department.
- Contributed to risk management efforts, identifying potential obstacles and developing mitigation strategies.
- Facilitated effective team meetings for sharing updates, discussing challenges, and brainstorming solutions.
- Delivered projects on time and within budget by consistently monitoring progress and adjusting plans as needed.
- Coordinated with cross-functional teams to resolve issues promptly and maintain project momentum.
- Maintained schedules to meet key milestones at every project phase.
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
- Provided outstanding service to clients through effective communication and prompt issue resolution to facilitate future business opportunities.
- Developed comprehensive project plans, identifying risks and mitigation strategies for timely completion.
- Developed and maintained project budgets to control costs and meet organizational and project goals.
- Led cross-functional teams for successful project delivery within scope, schedule, and budget constraints.
- Established and managed change management processes to fulfill successful project transitions.
- Managed budgets exceeding $1 million while effectively controlling costs through diligent financial oversight.
Tax Consultant
Premier Tax
01.2019 - 05.2019
- Oversight of complex tax projects for clients in diverse industries including participation in engagements requiring tax analysis for a variety of entities and their affiliates
- Supervising assignments by the professional accountants serving as Tax Consultants and Tax Senior Consultants.
- Facilitated smooth communication between clients and taxing authorities during inquiries or disputes, achieving favorable outcomes.
- Streamlined tax preparation process for increased efficiency and accuracy.
- Educated clients about the impact of life events on their taxes, helping them make informed decisions.
- Evaluated client financial records to identify opportunities for reducing taxable income through strategic planning.
Tax Consultant
TaxNation
12.2016 - 05.2018
- Oversight of complex tax projects for clients in diverse industries including participation in engagements requiring tax analysis for a variety of entities and their affiliates
- Research and analysis of a wide range of tax issues encountered on our projects while working closely with both our engagement teams and our Partners, Principals and Managing Directors
- Supervising assignments by the professional accountants serving as Tax Consultants and Tax Senior Consultants.
- Facilitated smooth communication between clients and taxing authorities during inquiries or disputes, achieving favorable outcomes.
- Streamlined tax preparation process for increased efficiency and accuracy.
IT Project Manager
Mortgage Resources Group
04.2016 - 02.2018
- Coordinated efforts of senior leadership to keep calendars updated
- Created monthly slide decks for senior leadership.
- Streamlined project delivery by implementing Agile methodologies and improving collaboration among team members.
- Delivered reliable solutions by overseeing software design, development, testing, implementation, and support phases of IT projects.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Developed project management roadmap to define project objectives, timelines and milestones.
- Managed budgets for multiple projects concurrently, tracking expenses and reallocating resources as needed to stay within budget constraints.
- Planned, designed, and scheduled phases for large projects.
Operations Manager of Compliance Portfolio
CitiGroup
02.2005 - 04.2016
- Contributed to development of annual department budget and monitored expenses and budget constraints
- Managed 3 sites across the U.S up to 300+ employees
- Strategically managed operations process and procedure strategy, ensuring the business has documented procedures and process flows
- Responsible for ensuring operations enterprise risk management controls are updated and current to represent the current business line controls
- Managed all operations audits partnering with risk and compliance on internal and external exams and review
- Responsible for compliance initiatives for the operations team.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Education
Associates of Real Estate -
Dallas Community College
Skills
- Lean Agile Leadership
- Design thinking
- Decision-Making
- Managing Cross-Functional Teams
- Implement Strong Budget Controls
- Operations Policies and Procedures
- Risk Mitigation and Governance
- Smartsheet
- Salesforce
- Mural
- NetSuite
- Mortgage Applications
- Lockpath
- JIRA
- Confluence
- Agile Framework Expertise
- Scrum mastery
- Servant Leadership
- Backlog Grooming
Certification
- PMP (Project Management Professional) Certification
- Professional Scrum Master Certification
- SAFe5.1 Certification
- JIRA Administrator for Cloud Certification
Training
- Professional Scrum Master Certification
- SAFe5.1 Certification
- JIRA Administrator for Cloud Certification
Timeline
Agile Coach
Turnberry Solutions
01.2023 - Current
IT Risk Analyst
Turnberry Solutions
02.2022 - 01.2023
Senior Scrum Master
KS2 Technology, Inc
11.2019 - 02.2022
Tax Consultant
Premier Tax
01.2019 - 05.2019
Senior Project Manager
Oracle Elevator
06.2018 - 11.2019
Tax Consultant
TaxNation
12.2016 - 05.2018
IT Project Manager
Mortgage Resources Group
04.2016 - 02.2018
Operations Manager of Compliance Portfolio
CitiGroup
02.2005 - 04.2016
Associates of Real Estate -
Dallas Community College
- PMP (Project Management Professional) Certification
- Professional Scrum Master Certification
- SAFe5.1 Certification
- JIRA Administrator for Cloud Certification
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