Nicole Gerena
Lorain,OH
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
Work History
Floorstock
HHS
Lorain, Ohio
03.2025 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Achieved cost-savings by developing functional solutions to problems.
- Operated equipment and machinery according to safety guidelines.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Administrative Assistant /Truck Dispatcher
Amware Logistics Services
Westlake, Ohio
04.2019 - 09.2024
- Managed daily office operations and ensured smooth workflow across departments.
- Coordinated schedules and meetings for management and team members efficiently.
- Maintained accurate records and files, ensuring easy access to important documents.
- Assisted in preparing reports and presentations for internal and external stakeholders.
- Communicated with vendors and clients to facilitate logistics processes effectively.
- Organized office supplies and inventory, ensuring availability for all staff needs.
- Provided training and support to new administrative staff on company procedures.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Answered questions from customers regarding products and services offered by the company.
- Managed database systems containing customer contact information.
- Scheduled appointments between clients and customers and internal staff members.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Directed customer inquiries to appropriate department personnel.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Proofread content for typo-free emails and documentation.
- Created travel arrangements and distributed travel details to appropriate personnel.
- Facilitated communication between different departments within the organization.
- Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
- Greeted visitors and provided general information about the company.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Shipping and Receiving Clerk
CDI
Avon, OH
01.2015 - 03.2019
- Processed incoming shipments and verified contents against purchase orders.
- Organized and maintained inventory in designated warehouse locations.
- Operated forklifts and pallet jacks for efficient material handling.
- Inspected products for quality and reported discrepancies to management.
- Coordinated outgoing shipments to ensure timely delivery to clients.
- Maintained accurate records of inventory movements in company systems.
- Assisted in training new staff on shipping and receiving protocols.
- Processed outbound shipments, including packing and labeling products for delivery.
- Received incoming shipments, verifying quantity and quality of items against purchase orders.
- Operated forklifts, hand trucks, or other equipment to load, unload, transport and store goods.
- Operated computers to access information related to shipping activities.
- Maintained a clean work area by sweeping, dusting, mopping.
- Organized materials into appropriate storage areas based on product type or size.
- Checked items to be shipped against work orders to confirm correct quantities, destination and routing.
- Prepared packages for shipping and determined most economical shipping methods.
- Adhered to all safety standards while working with heavy machinery such as forklifts and pallet jacks.
- Worked closely with carriers such as FedEx, UPS, USPS and DHL regarding pick-ups and deliveries.
- Identified order discrepancies and damaged items and notified supervisor.
- Tracked inventory levels, handling aspects of shipping and receiving and kept accurate records.
- Coached new staff preparing outgoing and receiving incoming shipments.
- Inspected outgoing packages for damage before sealing them up for shipment.
Education
Ged
Hollywood, FLSkills
- Microsoft Excel
- Inventory management
- Shipping logistics
- Customer relationship management
- Equipment operation
- Office administration
- Data entry
- Supply chain coordination
- Team collaboration
- Problem solving
- Effective communication
- Time management
- Conflict resolution
- Process improvement
- Customer service
- Decision-making
- Relationship building
- Clerical support
- MS office
- Self-Directed
- Written communication
- Google drive
- Team management
- Basic math
- Research
- Problem-solving
- Task prioritization
- Multitasking
- Friendly, positive attitude
- Quality assurance
References
References available upon request.
Timeline
Floorstock
HHS
03.2025 - Current
Administrative Assistant /Truck Dispatcher
Amware Logistics Services
04.2019 - 09.2024
Shipping and Receiving Clerk
CDI
01.2015 - 03.2019
Ged