Nicole German
Indianola,IA
Summary
Organized and efficient Data Entry Clerk with 20 years of experience in data organization, proofreading and word processing. Multi-talented in smoothly handling office administration support tasks. Team player works to support group efforts to meet critical deadlines.
Overview
22
22
years of professional experience
Work History
Scheduling Assistant
Water Protection One
09.2023 - Current
- Streamlined scheduling processes by implementing efficient organizational tools and techniques.
- Enhanced team productivity by effectively prioritizing tasks and delegating responsibilities.
- Improved appointment management with meticulous attention to detail and proactive communication.
- Supported executive staff, coordinating travel arrangements, booking conferences, and managing calendars.
Data Entry Specialist
Cherokee Federal
07.2022 - 01.2023
- Enhanced data accuracy by meticulously inputting and validating information from various sources for the IRS.
- Improved efficiency in data entry tasks by streamlining processes and utilizing keyboard shortcuts.
- Reduced errors in data records by conducting thorough quality checks and implementing corrective measures.
- Expedited project completion timelines by efficiently managing high volumes of data entry tasks.
In Home Caretaker
Caretaker
06.2020 - 06.2022
- Enhanced clients'' quality of life by providing compassionate and attentive in-home care.
- Assisted clients with daily living tasks for improved independence and wellbeing.
- Managed medication schedules to ensure timely administration and improve client health outcomes.
- Developed personalized care plans tailored to each client''s unique needs, promoting overall wellness.
Insurance Specialist
Nationwide Insurance Company
10.2015 - 11.2019
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Streamlined policy management by regularly updating client information and tracking policy changes.
- Reduced claims processing time by effectively collaborating with adjusters, claimants, and internal departments.
- Strengthened client relationships through consistent follow-ups, ensuring timely renewals and retention.
- Conducted annual reviews of existing policies to update information.
Help Desk Specialist
Wells Fargo
04.2015 - 10.2015
- Enhanced customer satisfaction by promptly resolving technical issues and providing clear solutions.
- Streamlined help desk processes for increased efficiency and improved response times.
- Assisted in the development of a comprehensive knowledge base, reducing resolution times for common issues.
- Collaborated with IT team members to identify recurring problems and develop long-term fixes.
- Developed troubleshooting guides to empower end-users to resolve minor issues independently.
Data Entry Processor
Iowa Medicaid Enterprise
08.2014 - 04.2015
- Enhanced data accuracy by diligently reviewing and correcting errors in the input process.
- Increased productivity by streamlining data entry processes and implementing time-saving techniques.
- Ensured data confidentiality by adhering to strict security protocols and maintaining an organized filing system.
- Collaborated with team members to complete high-volume projects efficiently and within deadlines.
- Supported colleagues during periods of heavy workload, sharing tasks as needed to maintain consistent progress towards project goals.
- Enhanced customer satisfaction with timely and accurate delivery of parcels and mail to recipients within the organization.
- Safeguarded sensitive information by properly handling confidential documents according to company policies and procedures.
Education
Associate of Business Administration - Business Administration And Management
Great Basin College
Clearfield, Utah05.2001
High School Diploma -
Vincent C Scavo High School
Des Moines, Iowa06.1998
Skills
- Attention to Detail
- Appointment Scheduling
- Maintaining Confidentiality
- Software Proficiency
- Problem Solving
- Adaptability
- Document Preparation
- Office Management
- Customer Service
- Task Prioritization
- Data Entry
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Scheduling Assistant
Water Protection One
09.2023 - Current
Data Entry Specialist
Cherokee Federal
07.2022 - 01.2023
In Home Caretaker
Caretaker
06.2020 - 06.2022
Insurance Specialist
Nationwide Insurance Company
10.2015 - 11.2019
Help Desk Specialist
Wells Fargo
04.2015 - 10.2015
Data Entry Processor
Iowa Medicaid Enterprise
08.2014 - 04.2015
Associate of Business Administration - Business Administration And Management
Great Basin College
High School Diploma -
Vincent C Scavo High School
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