Nicole Germany
Akron
Summary
A dedicated and experienced professional excelling at client satisfaction and providing excellent customer service. Flexible, consistent and hardworking in dead-line drive environments
Operations professional with hands-on experience in coordinating and optimizing workflows. Strong focus on team collaboration and ensuring smooth operations. Skilled in logistics, project management, and problem-solving. Reliable and adaptable, ready to meet changing demands and deliver consistent results.
Overview
11
11
years of professional experience
Work History
Operations Coordinator
Leaf Home Solutions
02.2021 - Current
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Streamlined operations by implementing efficient processes and procedures.
- Implemented troubleshooting, root cause analysis and issue resolution.
- Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
- Oversaw day-to-day operations of large teams across several sites.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Customer Service Representative
American Energy
06.2014 - 02.2021
- Reduced overall energy consumption through the implementation of tailored energy-saving solutions.
- Leveraged sales CRM software platform to track and notate sales interactions and follow up activities.
- Negotiated favorable contracts with utility providers, securing cost savings for clients.
- Contributed to client interaction via email and conference calls.
- Completing contract forms, preparing change of address records, or issuing service discontinuing orders, using computers
Customer Service Representative
Alside
06.2018 - 07.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business..
- Responded to customer requests for products, services, and company information.
- Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems and personal computers
- Answered telephones, directed calls, and took messages
- Interacted with customers by telephone or in person to provide information about products and services, took or entered orders, canceled accounts, and obtained details of complaints.
- Kept records of customer interactions or transactions, recording details of inquires, complaints, or comments, as well as actions taken
Collections Agent
Sterling Jewelers Inc.
01.2017 - 05.2018
- Negotiated to collect balance in full.
- Located and notified customers of delinquent accounts
- Monitored overdue accounts by using computers and a variety of automated systems
- Arranged an established repayment schedules based on customers financial situations
- Advised customers of necessary actions and strategies for debt repayment
Education
High School Diploma -
Akron Digital Academy
Akron, OHSkills
- Supply ordering
- Operations management
- Customer relations
- Customer Service
- Call center
- Collections Department
- Office and Computer
- Record Keeping
- Payments, Orders, Transactions
Timeline
Operations Coordinator
Leaf Home Solutions
02.2021 - Current
Customer Service Representative
Alside
06.2018 - 07.2019
Collections Agent
Sterling Jewelers Inc.
01.2017 - 05.2018
Customer Service Representative
American Energy
06.2014 - 02.2021
High School Diploma -
Akron Digital Academy
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