Summary
Overview
Work History
Education
Skills
Timeline
SoftwareEngineer

Nicole Gerritsen

Moore,OK

Summary

I am 27 years old. I have three amazing kids. 8, 8 , and 3. They are everything to me. I am a people person. I am a motivated worker very goal driven and can be very time efficient. Always have someone come to me and ask for advice or questions. I am a extrovert and can visualize how I think a safe and healthy good work environment should be and then ask others on details and opinions to be a great team player. Good communication I think is important. Always willing to assist others with exponential customer service. Like to work and keep myself busy. Very outgoing, healthy mental state is important to me. Long term and short term memory. Visual learner and curricular learner.

Overview

11
11
years of professional experience

Work History

Security Officer / Dispatcher

Riverwind Casino
11.2023 - 05.2024
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked and verified photo identification prior to granting facility access.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Reported suspicious activities and persons to law enforcement.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
  • Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
  • Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
  • Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
  • Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
  • Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
  • Coordinated with other departments to enhance cross-functional collaboration for improved overall security strategy implementation.
  • Collaborated with Human Resources to address employee concerns regarding personal safety, workplace violence prevention, and emergency response protocols.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Interacted assertively but non-confrontationally with personnel and general public.
  • Analyzed and produced course-of-action reports and escalated issues outside scope of expertise to management.
  • Wrote detailed reports of all security breaches and investigations.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Promoted teamwork among colleagues by proactively assisting others when needed.

Donor Floor Technician

Grifols
02.2018 - 11.2021
  • Achieved consistently high donor satisfaction ratings by delivering compassionate care and demonstrating genuine concern for their well-being during the donation process.
  • Coordinated daily scheduling of donors, optimizing appointment availability while balancing staff workload requirements.
  • Facilitated effective communication between staff members, promoting a cohesive work environment focused on shared objectives.
  • Increased donor retention rates by creating a welcoming atmosphere and consistently providing friendly assistance.
  • Provided excellent customer service to all donors, addressing concerns and answering questions professionally.
  • Reduced incidents of adverse reactions in donors by closely monitoring vital signs during donation processes.
  • Improved donor experience by maintaining a clean and organized work environment.
  • Strengthened team collaboration, assisting colleagues in managing workflow during high-volume periods.
  • Expedited processing times by efficiently labeling samples and updating donor records in the database system.
  • Contributed to the achievement of facility goals with consistent attention to detail and timely completion of tasks.
  • Demonstrated flexibility in adapting to changing demands within the facility while maintaining exceptional quality standards for services provided.
  • Ensured optimal safety with thorough equipment sterilization and proper disposal of biohazardous materials.
  • Assisted in training new employees, sharing best practices for efficient and compliant performance on the job.
  • Supported donor education efforts, providing accurate information regarding the donation process and its benefits.
  • Maintained inventory levels, ordering supplies as needed to ensure uninterrupted operations on the donor floor.
  • Analyzed current and potential donor data to identify demographics and trends.

Sales' Associate

Jcpennys
04.2013 - 12.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Education

Moore High School
Moore , OK
05.2013

Skills

  • Report Writing
  • Incident Reporting
  • Security Guard License
  • General security
  • Detail Oriented
  • Superior customer service
  • Emergency Response
  • Relationship building and management
  • Conflict de-escalation
  • Conflict resolution techniques
  • Access Control Management
  • Document Management
  • Workplace Safety
  • Verbal and written communication
  • Reliability
  • Punctuality
  • Keen observer
  • Physical Stamina
  • English fluency
  • Document Preparation
  • Customer Service
  • Team Player
  • Team Leadership
  • Attentive and Observant
  • Facility and Grounds Patrol
  • Cooperative Attitude
  • Employee and Visitor Screening
  • Customer Inquiries
  • Reading Comprehension
  • Corrective Actions
  • Client Requirements
  • Corporate Social Responsibility
  • Data Logging
  • Responding to Emergencies
  • Detailed Activity Logs

Timeline

Security Officer / Dispatcher

Riverwind Casino
11.2023 - 05.2024

Donor Floor Technician

Grifols
02.2018 - 11.2021

Sales' Associate

Jcpennys
04.2013 - 12.2017

Moore High School

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Nicole Gerritsen