Nicole Giampaolo
Cape Coral,FL
Summary
Seasoned Senior Utilities Technician with extensive experience in municipal infrastructure maintenance, particularly with the City of Cape Coral. Proven track record in optimizing equipment operation and enhancing customer service, leading to improved system efficiency and elevated client satisfaction. Proficient in AutoCAD and recognized for exceptional problem-solving abilities, consistently delivering high-quality projects on time. Committed to leveraging expertise to support sustainable infrastructure development.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Utilities Technician
City Of Cape Coral
Cape Coral, FL
09.2019 - Current
- Operated heavy and complex equipment for municipal potable water, irrigation, and sewer repairs.
- Directed project crew consisting of technicians and laborers.
- Trains assigned personnel in the operation and maintenance of equipment and vehicles.
- Performed certain independent tasks at the discretion of the supervisor.
- Implement comprehensive safety protocols for personnel and equipment per work order.
- Coordinated equipment, materials, time, and labor for efficient task completion.
- Complete daily paperwork essential for tracking project history, material usage, and equipment maintenance.
Water Purification Specialist
Crystal Clear Water Company
North Fort Myers, FL
09.2015 - 09.2019
- Executed tests and inspections of both municipal and well water for optimal home water treatment.
- Executed maintenance tasks on high-pressure equipment and conducted repairs.
- Conducted air development on wells to eliminate sand and mud.
- Conducted removal and installation processes for well pumps, ensuring optimal performance.
- Executed essential electrical tasks to ensure equipment functionality.
- Conducted regular maintenance and repairs on water treatment systems including reverse osmosis units, sulfur filters, iron filters, and softeners.
- Investigated customer complaints about taste, odor or color issues with their tap water supply.
- Provided exceptional customer service to all customers.
Bridge Crew Member
United States Army
Fort Polk, LA
07.2010 - 08.2011
- Operated various types of heavy machinery used in bridge construction projects during combat operations.
- Operated bridge erection boat and assisted in the assembly of military bridges and preparation of bridge site.
- Create safe crossings on land by building structures or demolishing obstacles.
- Launching and retrieving ribbon bridge bays.
- Assembling and maintaining military fixed as well as float bridges.
- Installing of kedge anchorage systems, overhead anchorage systems, wire obstacle material, and demolition firing systems.
- Ensured proper functioning of all mechanical systems related to the bridge operations.
Education
Associate of Applied Science - Civil Engineering
Florida South Western
Fort Myers04-2025
High School Diploma -
Valencia High School
Valencia, CA09-1998
Skills
- Commercial construction experience
- Equipment operation
- Troubleshooting and diagnosis
- Maintenance and repairs
- Documentation and reporting
- Blueprint reading
- Arc GIS Pro software experience
- AutoCAD and Civil 3D experience
- Microsoft Office
- Written/Verbal communication
- Customer service
- Workload management
- Problem-solving
- Critical thinking
- Deadline oriented
- Attention to detail
- Multitasking and organization
- Design Techniques
Certification
- Class A CDL license
- Water License class C certified
- MOT certifiied
- Forklift certified
- First aid certifified
- Backflow and Cross connection certified
Timeline
Senior Utilities Technician
City Of Cape Coral
09.2019 - Current
Water Purification Specialist
Crystal Clear Water Company
09.2015 - 09.2019
Bridge Crew Member
United States Army
07.2010 - 08.2011
- Class A CDL license
- Water License class C certified
- MOT certifiied
- Forklift certified
- First aid certifified
- Backflow and Cross connection certified
Associate of Applied Science - Civil Engineering
Florida South Western
High School Diploma -
Valencia High School
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