Nicole Gibson
Blue Springs,MO
Summary
Results-driven leader with strong background in strategic management and organizational growth. Skilled in developing and implementing effective business strategies, optimizing processes, and driving team performance. Known for adaptability, effective collaboration, and delivering measurable outcomes in dynamic environments. Strong communication and problem-solving abilities, coupled with focus on fostering productive and positive team culture.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Director of Shelter, Housing, and Case Management
Hope House, Inc.
02.2021 - Current
- Manage the day to day management of the Case Management, Hawthorne, Family Court, Permanent Housing, Transitional Housing, and Accelerated Housing, Child and Family, and 24 hour Emergency Crisis Shelter teams
- Participates in development of policy and procedures within the Coordinated Entry System, Domestic Violence subgroups, and internal Continuous Quality Improvement Team
- Fosters the development of a common vision, promotes and generates cooperation among personnel to achieve outcomes, and inspires and motivates personnel to perform at their best through regular communication, goal setting, and performance evaluations.
- Oversees the development, implementation and analysis of the programs’ outcome measures and data collection processes
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Structured standardized case management processes to comply with regulatory agency statutes and standards.
- Fostered professional networks and relationships with service and resource providers to promote continuity and quality of care for clients.
- Collaborated with multidisciplinary teams to facilitate client care and reduce case management barriers.
- Developed and created programs and monitored effectiveness against individual participant needs, internal expectations, grant and stakeholder requirements.
Housing Programs Manager
Hope House, Inc.
08.2020 - 02.2021
- Supervise the day-to-day management of five Permanent Housing and Transitional Housing Case Managers
- Coordinate support and advocacy services to program participants
- Sits on the Policy and Procedures Committee, Prioritization, Housing Team Solutions, and DV Sub committee for the Greater Kansas City Coalition to End Homelessness
- Coached team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals.
- Monitored progress of programs, using and applying programming documents, program directives, funding documents and other program material.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
- Negotiated advantageous contracts with vendors, securing favorable terms for the company while maintaining positive vendor relations.
Permanent Housing Advocate
Hope House, Inc.
09.2019 - 08.2020
- Provide support, education, advocacy, and case management services to survivors of domestic violence maintaining a high caseload of 12-20 clients at a time
- Engages in activities that support a coordinated and comprehensive response to survivors of domestic violence
- Participates in the Continuum of Care system
- Participate in an on-call rotation to provide crisis intervention services to survivors
- Worked with clients on individualized, survivor directed SMART goals
- Cultivated positive, trusting relationships with clients and community providers to promote effective coordination of resources
- Reduced eviction rates by offering mediation services between tenants and landlords to resolve disputes amicably.
- Maintained detailed records of client interactions, case progress, and outcomes to ensure accurate reporting and evaluation of program effectiveness.
- Collaborated with various community organizations to address systemic barriers contributing to homelessness or unstable housing situations.
- Implemented client feedback mechanisms to continuously improve program services and better meet the evolving needs of the communities served.
Education
Bachelors - Human Services, Psychology, Sociology
Columbia College
10.2019
Skills
- Verbal and written communication
- Strategic planning
- Relationship building
- Team leadership
- Organization and time management
- Complex Problem-solving
- Project planning
- Policy implementation
Accomplishments
- Supervised, trained, and retained a team of 30+ staff members across multiple programs.
- Secured grant funding, created key curriculums, budgets, and policies, leading to the development of 4 brand new programs.
- Spear headed department success in two separate accreditation audits from the Council on Accreditation.
- Implemented macro-level changes regarding VAWA Protections, in the Continuum of Care Community through networking and key relationship building.
Certification
- Class E Driver's License
- Missouri Notary Public
- Missouri Safe at Home Application Assistant
- CPR and First Aid Certified (expiration 2026)
- Certified Food Managers License
Timeline
Director of Shelter, Housing, and Case Management
Hope House, Inc.
02.2021 - Current
Housing Programs Manager
Hope House, Inc.
08.2020 - 02.2021
Permanent Housing Advocate
Hope House, Inc.
09.2019 - 08.2020
Bachelors - Human Services, Psychology, Sociology
Columbia College
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