Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Nicole Giglio-Hernandez

Fort Lee,NJ

Summary

Hardworking and passionate job seeker with strong organizational skills and excellent interpersonal skills. Proven track record of enhancing office efficiency and fostering collaboration across departments. Recognized for dependability and a positive attitude, consistently delivering exceptional support to executives and teams.

Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

9
9
years of professional experience

Work History

Secretarial Floater

Paine Webber
01.1998 - 03.1999
  • Provided full administrative support to Facilities, Sales and Marketing departments when permanent staff was not available.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Executive Assistant to the General Manager

Hyatt Dulles
06.1996 - 01.1998
  • Worked as direct support with General Manager of hotel as well as Regional General Manager of Northeast region when in town.
  • Implemented new filing systems and organizational strategies to increase efficiency within the office environment.
  • Prepared meeting agendas and materials to ensure productive discussions among Executive Committee attendees.
  • Managed invoicing process for check requests, credit card requests, expense reports and travel and mileage forms.
  • Provided guidance and leadership to all administrative support roles within hotel.
  • Streamlined communication between departments for improved collaboration and decision making.
  • Liaised with clients to address inquiries or concerns promptly and professionally, preserving positive relationships.

Executive Assistant to General Manager

Grand Hyatt New York
09.1995 - 06.1996
  • Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives throughout a period of union-management negotiations.
  • Served as a liaison between departments to facilitate effective communication throughout the hotel.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Employee of the Month December 1995
  • Filled in daily as Regional General Manager's assistant to ensure administrative coverage during lunch break as well as vacation/days off when needed.
  • Handled confidential and sensitive information with discretion and tact.

Administrative Assistant to Human Resource Manager

Grand Hyatt New York
08.1994 - 09.1995
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to fellow staff inquiries, addressing concerns effectively, and building strong relationships.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Housekeeping Office Coordinator

Grand Hyatt New York
10.1992 - 08.1994
  • Oversaw lost-and-found procedures to reunite guests with their possessions quickly and professionally when possible.
  • Employee of the Month for February 1993
  • Created detailed reports on housekeeping operations to share with all hotel departments.
  • Managed housekeeping schedules for timely room turnovers and increased efficiency.
  • Coordinated maintenance requests, resulting in prompt issue resolution for guest satisfaction.
  • Resolved guest concerns promptly, demonstrating excellent customer service skills and problem-solving abilities.
  • Facilitated smooth transitions during shift changes by preparing thorough handover notes regarding any ongoing tasks or concerns.

Customer Service Representative

AICPA
01.1990 - 09.1991
  • Interacted efficiently with other departments within the company to effectively resolve customer complaints and create a positive customer service experience.
  • Chosen as department lead in learning and teaching new computer system to colleagues.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Education

Associate of Arts - Hotel And Restaurant Management

Katharine Gibbs School
New York, NY

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Dependable and responsible
  • Excellent communication
  • Critical thinking
  • Organizational skills

Interests

  • Getting involved in local advocacy groups to promote positive change in the community
  • Volunteer Work
  • Participating in fundraising events to support local charities, schools, or community projects
  • Ran successful household of five, nurturing and mentoring 3 children through their educational and sports related or personal enriching endeavors to successful, professional adults

Timeline

Secretarial Floater

Paine Webber
01.1998 - 03.1999

Executive Assistant to the General Manager

Hyatt Dulles
06.1996 - 01.1998

Executive Assistant to General Manager

Grand Hyatt New York
09.1995 - 06.1996

Administrative Assistant to Human Resource Manager

Grand Hyatt New York
08.1994 - 09.1995

Housekeeping Office Coordinator

Grand Hyatt New York
10.1992 - 08.1994

Customer Service Representative

AICPA
01.1990 - 09.1991

Associate of Arts - Hotel And Restaurant Management

Katharine Gibbs School

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