Nicole Gil
Tampa,FL
Summary
Highly motivated professional with a passion for innovative products. Leverage strong customer service and product demonstration experience to exceed sales goals and build strong retailer relationships. Enthusiastic about providing exceptional training to retail staff and national accounts, ensuring they can effectively promote CYBEX products to consumers.
Overview
12
12
years of professional experience
Work History
Bartender
Corona Cigar Company
Tampa, FL
02.2021 - Current
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Trained new bartenders on drink preparation and upselling techniques.
- Assisted in setting up the bar for service shift.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
Head Bartender
Casa De Montecristo
Tampa, FL
01.2019 - 01.2021
- Provided excellent customer service by attending to guests' needs promptly and courteously.
- Ordered and maintained inventory of bar products, alcohol, soft drinks and supplies to drive high volume of sales.
- Performed opening and closing duties such as setting up glasses and bar equipment and restocking items.
- Trained new employees to perform duties.
Design Lead
Lovesac
Edison, NJ
2 2015 - 10.2018
- Conduct in-home consultations to develop customized design solutions to complete rooms, add-ons, and various white-glove services based on customer specifications, vision, budget, and design needs.
- Partner with Ops Lead to handle warranty claims, replacements, and product/tool preparation for in-home services.
- Recommend additional products and services to complement customer's desired aesthetic.
- Sketch prospective designs for customers to provide them with a visual representation and increase sales closing rate.
- Provided onsite training.
Customer Relations Lead
Lovesac
Edison, NJ
10 2013 - 10.2015
- Directly involved in managing and maintaining customer relationships to ensure delivery of exceptional customer service, support, and satisfaction to drive repeat and referral business.
- Reviewed customer data and facilitated frequent customer communication to support data management.
- Spearheaded promotional events to expand customer base.
- Trained and coached employees on effective methods of fostering lasting customer relations after the first sale.
- Collaborated cross-functionally with Operations and Sales Leads to synergize the customer service delivery process.
Clinical Care Coordinator
UnitedHealth Group
Newark, NJ
10.2011 - 09.2013
- Provided day-to-day patient support by managing care delivery and introducing patients to assigned care provider.
- Tracked, monitored, and evaluated cases to optimize patient outcomes across all levels of managed care.
- Key member of interdisciplinary team consisting of Behavioral Health Clinicians, Medical Case Managers, EAP, and community service agencies.
- Frequently communicated with Clinical Managers and Medical Directors to develop case management strategies.
Sales Manager
bebe store
Estero, FL
10 2009 - 10 2011
- Oversaw daily store operations to optimize employee productivity and achieve store revenue goals.
- Coordinated visual presentations to expand customer awareness of new products and promotions.
- Handled merchandising and product placement to streamline sales floor merchandise flow.
Education
High School Diploma -
Central High School
Bridgeport, CTSkills
- Bilingual English / Spanish
- Strategic thinker
- Interpersonal Communication
- Staff Training
- Team leadership
- Social media
- Brand Awareness
- Administrative Support
- Customer Relationship Building
- Time Management
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Timeline
Bartender
Corona Cigar Company
02.2021 - Current
Head Bartender
Casa De Montecristo
01.2019 - 01.2021
Clinical Care Coordinator
UnitedHealth Group
10.2011 - 09.2013
Design Lead
Lovesac
2 2015 - 10.2018
Customer Relations Lead
Lovesac
10 2013 - 10.2015
Sales Manager
bebe store
10 2009 - 10 2011
High School Diploma -
Central High School
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