Nicole Giordano
Glen Cove,NY
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cashier
Ralph's Famous Italian Ices
Glen Head , NY
2022.04 - Current
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Followed company security procedures for handling large sums of money.
Ice Cream Server
Ralph's Famous Italian Ice's
Glen Head , NY
2022.04 - Current
- Greeted customers and provided menu information.
- Organized ice cream flavors, toppings, syrups, and other ingredients in the work area.
- Operated cash register to collect payments from customers.
- Prepared orders for customers by scooping ice cream into dishes or cones.
- Restocked supplies of napkins, straws, spoons and other items as needed.
- Checked expiration dates on products to ensure freshness.
- Provided excellent customer service by responding promptly to customer inquiries and requests.
- Maintained cleanliness of all food preparation surfaces, utensils and equipment according to safety regulations.
- Ensured that all health regulations were followed during food preparation and storage processes.
- Delivered orders accurately to customers at their tables or counters in a timely manner.
- Verified accuracy of order before serving it to customers.
- Discarded expired products immediately according to company policy.
- Assisted with inventory control procedures such as counting stock items and ordering new supplies when necessary.
- Informed management of low stock items prior to running out completely.
- Performed opening duties such as setting up dining areas and preparing condiments.
- Closed shop by cleaning workstations, restocking shelves with supplies, emptying trash cans.
- Followed proper sanitation guidelines when handling food products.
- Participated in team meetings to discuss best practices for providing quality service.
- Greeted guests pleasantly, discussing specialty flavors and answering allergen concerns.
- Memorized seasonal menu options and flavors to offer customers updated details on new items and offerings.
- Memorized menu items, identifying allergens to streamline service to customers.
- Pitched in to help with additional cleaning and store tasks during busy periods.
- Processed telephone orders, reviewing and verifying information for accuracy.
All Purpose Clerk
Young's Farm
Old Brookville , NY
2019.04 - 2022.12
- Conducted inventory counts to ensure accuracy of stock levels.
- Replenished merchandise shelves as needed to ensure product availability.
- Maintained cleanliness of store by performing various duties such as sweeping, mopping, dusting.
- Answered phone calls to assist customers with questions and orders.
- Maintained work area and kept cash drawer organized.
- Performed opening and closing procedures according to established guidelines.
- Processed payments accurately and efficiently using a cash register. Prices of items in-store would be memorized accurately as customers' orders had to be totaled via calculator.
Pet Sitter
Self-employeed
Glen Cove , NY
2020.05 - Current
- Cleaned up pet messes and provided fresh food and water to all assigned pets.
- Walked dogs on a regular basis, ensuring they were kept safe and healthy.
- Provided companionship to animals by playing with them or providing belly rubs.
- Communicated with clients regularly regarding their pet's care needs and progress.
- Monitored pet behavior for any signs of distress or illness and reported any changes to the owner immediately.
- Performed basic grooming services such as brushing fur, trimming nails, cleaning ears.
- Provided emotional support when pets were feeling anxious due to separation from owners.
- Have been trusted to stay overnight for extended periods at client's houses, doubling as a house sitter.
Counselor-in-Training
Dorothy P. Flint 4-H Camp (Cornell Cooperative)
Riverhead , NY
2016.08 - 2016.08
- Provided guidance and support to campers in a safe, encouraging environment.
- Assisted with the planning and execution of daily activities for campers.
- Supervised groups of children during recreational activities.
- Ensured that all rules were followed at the camp grounds.
- Encouraged positive behavior among campers through role modeling and reinforcement techniques.
- Collaborated with other counselors to create fun learning experiences for campers.
- Educated children about nature conservation and outdoor living skills such as building shelters or starting fires safely.
- Performed regular maintenance tasks around the campsite, including cleaning cabins and bathrooms.
- Engaged in conversations with individual children about their interests, concerns, goals.
- Resolved conflicts between campers using effective communication strategies.
- Managed disciplinary issues according to established policies and procedures.
- Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
Education
High School Diploma -
Sacred Heart Acdemy
Hempstead, NY06.2018
Quinnipiac University
Hamden, CTNassau Community College
Garden City, NYSkills
Cashier/Sales:
- POS Systems
- ID Verification
- Customer Assistance
- Payment Collection
- Cash Handling
- Cash Register Operation
- Product Recommendations
- Ordering and Stocking
- Inventory Control
- Product Knowledge
Customer/Food Service:
- Stock Rotation
- Lifting 50+ lbs.
- Guest Engagement
- Reliable and Responsible
- Order Taking
- Safe Food Handling
- Order Review
- Food Assembly
- Food Storage
- Equipment Maintenance
- Cleaning and Sanitation
- Covid-19 Safety Protocols
- Productivity and Efficiency
- Positive Attitude
- Working Quickly
- Multitasking
- Working With Diverse People
- Food Handling Standards
Skills Gained whilst at DPF 4-H camp (7 years):
- Organic Farming
- Cultivation
- Livestock Care - Horses, Chickens, Ducks, Goats, Sheep, Pigs
- Horse care/grooming, tack care, saddling horse
- weeding, raking, shoveling, manual labor in hot conditions
Affiliations
- Pottery & Ceramics
- Camping, outdoor-related activities
- Gardening, Indoor plant care
- Fishing
- Painting/Drawing
Certification
- Valid NYS Driver's License
References
References available upon request.
Timeline
Cashier
Ralph's Famous Italian Ices
2022.04 - Current
Ice Cream Server
Ralph's Famous Italian Ice's
2022.04 - Current
Pet Sitter
Self-employeed
2020.05 - Current
All Purpose Clerk
Young's Farm
2019.04 - 2022.12
Counselor-in-Training
Dorothy P. Flint 4-H Camp (Cornell Cooperative)
2016.08 - 2016.08
High School Diploma -
Sacred Heart Acdemy
Quinnipiac University
Nassau Community College
- Valid NYS Driver's License
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