Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Nicole Gironda

Taylors,SC

Summary

Sales lead with 10+ years in experience upselling products in the hospitality, retail, & wellness services industries. Enthusiastic and hardworking employee with customer service, multitasking and time management abilities. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Bachelors in education from the College of Charleston as well as a certification Reiki I, Energy healing therapist. Looking to apply my experiences And ready to bring fresh perspectives and work ethic to any team.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Fine Dining Server

Scoundrel GVL
Greenville, SC
11.2023 - 06.2024
  • Accurately recorded orders in POS system while providing excellent customer service.
  • Followed up with guests after meals to ensure satisfaction with overall experience.
  • Regularly checked quality of ingredients used in preparation of dishes served.
  • Communicated regularly with kitchen staff regarding order status updates.
  • Ensured proper set-up of dining area before service began including silverware, condiments, napkins.
  • Arranged side stations prior to meal service times for easy access during rush hours.
  • Maintained cleanliness of work area throughout shift by wiping down surfaces, taking out trash.
  • Assisted other servers when needed during peak periods.
  • Demonstrated knowledge of wine list and recommended wines based on customer preferences.
  • Checked back with customers to ensure satisfaction with each course.
  • Recommended dishes based on detailed knowledge of the menu and wine pairings.
  • Coordinated with event planners for private dining arrangements and special events.
  • Addressed and resolved customer complaints with professionalism and patience.
  • Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
  • Trained in wine and liquor service in order to provide full and positive experiences to guests.
  • Matched wines with menu items and guest preferences.
  • Conducted menu presentations and tastings for guests to enhance their dining experience.

Professional Nanny

Brendan and Abbie Wonn
Greenville, SC
03.2021 - 08.2023
  • Aided with bathing, dressing, teeth brushing and diapering to promote healthy personal hygiene and good oral health.
  • Created nurturing, safe environments to promote emotional, social and intellectual growth.
  • Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
  • Followed routines to foster stability and structure in children's lives during parental absences.
  • Facilitated safe, caring and warm environment for children to stimulate development.
  • Transported children to and from play dates, zoo outings, Children's Museum, and library bouncing baby classes daily.
  • Regulated children's schedules to balance rest, learning and play.
  • Prepared nutritious meals, cleaned laundry and sanitized play areas.
  • Monitored playtime to prevent overuse of technology, television, or other influences.
  • Helped children discover enrichment activities to inspire imagination and creativity.
  • Helped family with light housekeeping, dishes, and helped with baby's clothes.

  • Enforced rules to teach good manners and maintain safe environment.
  • Cared for 3 children ages 3 months to 2.
  • Employed positive guidance strategies to encourage children and improve behavior.
  • Organized and planned age-appropriate reading, crafts and music lessons.

Household Manager

Private Care
Greenville, SC
08.2020 - 04.2022
  • Responded promptly to inquiries from family members regarding household concerns or needs.
  • Maintained detailed records of household bills and payments for accounting purposes.
  • Handled communications between family members and external parties such as schools or employers.
  • Coordinated family activities such as vacations, visits to relatives, and special events.
  • Arranged appointments with doctors, dentists, tutors or other service providers as needed.
  • Kept up-to-date inventory of all furniture, electronics, kitchenware, linens.
  • Organized cleaning services for the home to ensure it was kept neat and tidy at all times.
  • Created a system of organization for filing important documents related to household matters.

Sales Manager

Maidprofranchise
Mount Pleasant, SC
01.2017 - 07.2019
  • Created and presented monthly reports to management on sales performance.
  • Developed and implemented sales strategies to increase market share.
  • Delivered sales presentations focused on offerings and unique advantages over competitors.
  • Analyzed data to identify trends in customer behavior and develop plans accordingly.
  • Established relationships with key clients, while maintaining existing customer base.
  • Analyzed customer data to identify trends, preferences, and opportunities for growth within the company

Inside Sales Coordinator

Buckle
Mount Pleasant, SC
01.2017 - 12.2018
  • Supported sales representatives in the development of new business opportunities.
  • Responded promptly to customer inquiries regarding products, services, availability, delivery times.
  • Facilitated communication between internal departments such as finance and logistics when needed.
  • Provided training to new employees on the company's processes related to inside sales operations.
  • Maintained accurate records of all customer interactions within the company's CRM system.
  • Managed multiple sales projects simultaneously and met deadlines.
  • Upsold and cross-sold products to existing customers to maximize revenue.

Preschool Teacher

Children’s Discovery Center Of The Carolinas
Mount Pleasant, SC
05.2016 - 04.2018
  • Being a preschool assistant for 3-4 year olds for 2 years at this Reggio-based private preschool, I have experience leading children throughout each week with a subject that the students find interesting and/or something occurring in the world around them (i.e. seasons, planets, etc)
  • With my experience in Reggio, I was able to lead activities that promote physical, mental, and social development through natural based materials
  • Distributed quarterly progress assessments and milestone reports to each parent
  • Maintained daily records of individual activities, behaviors, meals and naps
  • Established indoor and outdoor safe play environments for 3-4 year olds
  • Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication
  • Made healthy, well-balanced breakfasts and lunches for 15 children
  • Collaborated with colleagues on developing new classroom projects and monthly themes
  • Incorporated music, art and theater into lesson planning
  • Attended trainings through my employment to further my education in early childhood development
  • Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors
  • Enforced behavior expectations at all times
  • Maintained appropriate relationships with child and parent of each family

Afterschool Counselor

Kaliedioscope- Belle Hall Elementary
Mount Pleasant, SC
01.2014 - 06.2014
  • Established developmentally-appropriate support groups and activities for elementary-aged students
  • Followed-up with outside mental health service providers to coordinate in-school support
  • Earned positive feedback from parents regarding classroom instruction and student learning success
  • Collaborated with project leaders and stakeholders to accomplish objectives

Education

Bachelor of Science - Early Childhood Education

College of Charleston
Charleston, SC
05.2019

High School Diploma -

Wando High School
Mount Pleasant, SC
05.2014

Skills

  • Leadership- Throughout my experiences in both leading a sales team and leading a preschool classroom, I have honed in on leadership I have been able to motivate my team, built trust, led with consistency, and time management My purpose to lead in the workplace has been successful because I lead with patience and active listening
  • Problem Solving: While working at Children's Discovery Center full time while also being a full time student at the College of Charleston, I have used time management and problem solving skills for the past 5 years and trust the importance of this ability I practiced my problem solving skills further in my role as a sales lead I handled customer service with clear communication, resilience, & adaptability I am one to embrace change and find a better solution for the good of my workplace
  • Effective team leader: I have honed in on my team work skills since being a captain of the varsity cheerleading team all 4 years in high school, as well as freshman year at the College of Charleston I respect and have thrived working in a team oriented environment I enjoy working closely with others on a project and am always dedicated in my part
  • Organization: Since I can remember, I have always had an organized mindset through school and work Organization is a skill I have sharpened through every experience and one that has helped cultivate my success in the workplace Being a household manager for a private family, I was able to goal set and schedule for the week, prioritize the needs of my employer, & practice my physical organization skills
  • First aid and CPR certified
  • Open- mindedness:
  • Positive outlook ALWAYS: My biggest strength when being employed is no matter how others are around me, I have ALWAYS been known to provide a positive and motivational energy to the work environment Even on my not so great days, I have noticed I work even harder to make sure those around me work in a positive workplace and always turn the day around as a glass half full
  • Reggio based teacher: Teaching at a Reggio based preschool, Children’s Discovery Center, the classroom wants the student to be the ”third teacher” I promoted the students to have easy access to natural based resources and supplies to consistently inspire ad encourage students to direct their own learning, even at the age of 4 years old! This type of classroom management will gain independence for the child as well as expand their thinking and creativity
  • Reliable: With one of my nanny occupations, the family went through a crisis and I stayed grounded and took pride in my job to be there for both the parents and their children by working overtime and preparing all meals This helped me not only gain more passion than I had before to tending to the needs of a family, but also further secured my skill as being a dependable caregiver
  • Manages emotional and behavioral support: I have had duties in both being a professional nanny as well as teaching in a classroom with behavior management My beliefs support positive reinforcement as well as promoting a child with bad behavior to redirect that child to another activity rather than punishment
  • Superior communication skills: Previous education jobs have had me communicate with my boss throughout my day with the children as well as having check-ins I support holding meetings & presentations to better serve the work community
  • Academic support: with also being certified to teach children from Pre-K through 2nd grade, I have also gained knowledge on e learning during Coronavirus assisting kindergarten- 3rd grade level with Greenville County School District
  • Event Planning: I have been known to have a lot of power in thinking and creativity Working with a toddler from the time she was 14 months to now being 20 months old has been the most eye opening experience of my career I plan different reggio based activities with her daily and usually try to make a week theme Themes I have done with this child range from farm animals to under the sea creatures and try to plan different “field trips” for her every week Places I have taken her and her siblings to explore are the zoo, trampoline park, children’s museum, tot times at library and gyms, etc

Affiliations

  • Role as Reporter on high school programming Tribe Talk weekly.
  • Competitive & varsity cheerleader all 4 years at Wando High School and PCX.
  • Fashion and design club member of Wando High School 2010-2014.
  • Honor classes in Marine Biology & Business.

Certification

  • Reiki 1 Certification
  • First Aid/CPR

Timeline

Fine Dining Server

Scoundrel GVL
11.2023 - 06.2024

Professional Nanny

Brendan and Abbie Wonn
03.2021 - 08.2023

Household Manager

Private Care
08.2020 - 04.2022

Sales Manager

Maidprofranchise
01.2017 - 07.2019

Inside Sales Coordinator

Buckle
01.2017 - 12.2018

Preschool Teacher

Children’s Discovery Center Of The Carolinas
05.2016 - 04.2018

Afterschool Counselor

Kaliedioscope- Belle Hall Elementary
01.2014 - 06.2014

Bachelor of Science - Early Childhood Education

College of Charleston

High School Diploma -

Wando High School

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Nicole Gironda