NICOLE GLEASON
Executive Assistant
Saratoga Springs,New York
Summary
Seasoned polished professional with an analytical, solution, and customer-focused mindset with a proven ability to demonstrate achievement of business objectives while managing simultaneous projects in high-pressure environments.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Nanny
A New England Nanny
11.2021 - Current
- Responsible, reliable, and have a passion for child care.
- Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
- Engaged with children on age-appropriate level.
- Prepared meals and snacks for children based on dietary guidelines.
- Played games, worked on puzzles, and read books to young children.
- Coordinated playdates and outings to meet children's physical and social needs.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
- Administered basic first-aid and medication in emergency situations.
- Transported children to and from activities using personal or family vehicle.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Assisted with light housekeeping duties as well as running errands.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
Booth Cashier
Saratoga Springs Casino and Hotel
08.2024 - 12.2024
- Managed cash register accurately, including counting drawers at the beginning and end of each shift for proper reconciliation.
- Provided excellent customer service, addressing inquiries and resolving issues promptly to ensure satisfaction.
- Promoted positive interactions among coworkers by fostering a collaborative work environment focused on shared success.
- Maintained a clean and organized workspace, ensuring a professional appearance for customers.
- Processed various payment methods efficiently while adhering to company policies for security purposes.
- Enhanced transaction accuracy by diligently following cash handling procedures and utilizing appropriate technology.
- Ensured compliance with local regulations regarding age-restricted sales, verifying identification as necessary.
- Processed various cash transactions and answered gaming customer questions.
- Quickly and accurately counted drawers at start and end of each shift.
- Counted and recorded assigned funds and made exchanges of funds throughout shift.
- Enforced company standard operating procedures, gaming regulations, and Title 31 compliance.
- Secured casino funds not in use after balancing cash drawer.
- Handled money, ticket and chips exchanges for customers.
- Documented exchanges accurately, reconciled transactions and processed authorization forms.
- Complied with casino policies and protocols to maintain transaction accuracy, efficiency and security.
- Complied with gaming commission rules by verifying players' ages.
- Counted cash and casino chips to accurately reconcile transaction reports.
- Supported guest satisfaction and loyalty through prompt customer service and timely payouts.
- Protected cage from unauthorized access and monetary losses by consistently following security protocols.
- Calculated and verified value of players' winnings or losses.
- Completed casino cage transactions on behalf of customers.
Concession Worker
Saratoga Springs Hotel and Casino
04.2024 - 08.2024
- Delivered exceptional service to enhance customer engagement.
- Maintained cleanliness and orderliness of the area, equipment, and surroundings to meet hygiene standards.
- Maintained a positive attitude while managing long lines or addressing challenging situations with customers.
- Maintained clean, organized workspace according to operational standards.
- Communicated with customers to prepare food items and drinks, complying with requests and preferences.
- Handled cash transactions accurately, ensuring proper change was given and maintaining a balanced register.
- Worked with team to provide stellar service during busy periods and meet customer demands.
- Monitored inventory and notified management of deficiencies or shortages.
Warehouse Worker
Target Distribution Center
10.2023 - 02.2024
- Followed all safety policies and procedures to ensure a safe working environment for all team members
- Attended safety trainings to learn how to work safely in a fast-paced warehouse environment
- Packed, loaded shop items to stores and guests
- Ensured accurate processing of merchandise to our stores and guests
- Worked safely, quickly and efficiently to handle freight and move inventory throughout the warehouse
- Maintained a neat, clean, and organized work area
- Reported to work on time to complete job tasks as assigned accurately and on time
- Engaged in problem solving to support continuous improvement
- Maintained a positive and respectful attitude while working independently and in a team environment
- Lifted and carried merchandise weighing 35-50 lbs frequently throughout a shift
- Lifted and carried merchandise weighing up to 60 lbs occasionally throughout a shift
- Stood, walked, pushed, pulled, squatted, bent and reached during shifts
- Maintained a positive and respectful attitude while working
- Accurately use basic math skills, read labels, tickets and other product documentation
- Operated computer systems or handheld devices with minimal direction
- Used good written and oral communication skills
PSE Sales & Services Distribution Associate
USPS
12.2022 - 08.2023
- Perform distribution and a variety of sales and customer support services for products
- Maintains pleasant and effective public relations with customers and others requiring a general familiarity with postal laws, regulations and procedures commonly used
- Perform a variety of clerical duties in mail processing and retail/customer services to support day to day operations
- Physically demanding requiring moderate to heavy lifting, carrying, prolonged standing, walking and reaching
- Handle heavy sacks of mail/parcels, sort & distribute incoming/outgoing mail, and work at a service window selling postal products & services to customers
- Perform any variety of sales and customer services at a retail window such as maintaining sufficient inventory of and selling stamps, stamped paper, other retail products, passport acceptance and other retail services
- May use a computerized system, accepting and delivering packages and accountable mail; issuing and cashing foreign and domestic postal money orders; accepting and responding to customer claims and inquiries, and providing information to the public regarding postal regulations
- Greet customers and explain store layout; determining special interests and referring to sales and promotional programs; offers assistance in product selection; provides lobby assistance
- Provide product and service information to customers, including informing customers regarding special offers; suggestive selling related merchandise; promoting products based on customer needs
- Provides additional information regarding product features and services
- Handles and processes customer purchases and returns relating to products and services and may use a point of sale system
- Assists customers with transactions
- Maintain appearance of retail lobby by setting up, arranging, and replenishing displays and merchandise racks; ensures display and selling areas, work stations, and storage areas are presentable to customers
- Product inventory
- Rents post office boxes, receives rental payments, conducts reference checks, and completes related forms
- Perform passport duties as assigned, including verification of identification and photograph, administering oath, reviewing application for completeness, affixing stamp or seal on application and ensuring all documents are stored securely and mailed promptly
Business Support Lead II, CFPT COO Team
Bank of America
11.2020 - 11.2021
- Provide administration support, process management, and engagement for the Chief Operating Officer (COO) for Client Facing Platform Technology (CFPT), the Industry Utilities (IU) Executive, and their teams
- Ensure timely completion of organization compliance training objectives
- Monthly update DG’s (Distribution Groups) for multiple teams
- Sharepoint Maintenance
- Update multiple organization charts
- Maintain team BIO’s (update on quarterly basis)
- Access Request Management approval/decline
- SQL Server Reporting Services
- Pull reports from Workday (birthday/anniversaries)
- Calendaring/meetings/offsites
Project Analyst, Enterprise Simplify and Improve (SIM)
Bank of America
12.2018 - 11.2020
- Manage change projects to a full-scale deployment in a live environment; provide advanced analytical support for change initiatives; develop and revise project materials; maintain project documentation
- Execute on deliverables for SIM and SpeakUp! Activities
- Provide business control for user access of multiple technical platforms
- Coordinate data requirements and maintenance of project deliverables
- Communicate the benefits of a project in terms that are meaningful to the audience
Executive Assistant, Enterprise Transaction Services
Bank of America
06.2018 - 12.2018
- Provide administrative support for Executive; responsible for conducting a variety of administrative tasks for the team
- Directed all aspects of onboarding a new Executive to Bank of America Corporation
- Perform extensive calendar management
- Comprehensive management of travel and expense processing
- Central point of contact telephone system/maintain distribution lists
- Update/prepare organizational charts as needed
- Meeting/agenda management prep and meeting minutes
- Support in preparing core routines where needed
- Guest and client hospitality
- Ensuring team is compliant with all mandatory learning
Executive Assistant, Enterprise Shared Services
Bank of America
06.2017 - 06.2018
- Gather information, coordinate schedules, arrange meetings for multiple parties/executives
- Manage an active calendar of appointments for internal and external business meetings
- Prepare correspondence that is sometimes confidential in nature
- Serve as resource for company policies and procedures
- Facilitate onboarding of new associates
- Manage team amenities and supplies
Administrative Assistant, Corporate Compliance
Bank of America
12.2015 - 06.2017
- Perform diverse, advanced and confidential administrative support functions for Executive members of the Corporate Compliance team
- Relieve management of administrative details
- Communicate with executives and line management to gather or convey relevant information
- Manage telepresence meetings for the line of business
- Interact with others from variety of departments and business coverage areas across the enterprise
Education
High School - Business Administration
Winnacunnet High School
Hampton, NH06.1984
Skills
- Excellent written/verbal communication skills
- Presentation documentation
- Office management
- Executive presence
- Team player
- Self-starter
- Excellent time management
- Issue resolution
- Confidentiality
- Organization
- Attention to detail
Certification
- SPOC
- Project Management
- Safety and Security US
- Business Continuity Awareness
- Servicemembers Civil Relief Act (SCRA)
Community Personal
- Habitat for Humanity
- Second Harvest Food Bank
- Special Olympics
- Adoptee Parent
Systems
- Advanced Microsoft Office 365
- Word
- Excel
- PowerPoint
- Outlook
- Visio
- OneNote
- Adobe
- Acrobat 2017 (read/write)
- ERequest
- Concur (travel/expense management)
- MyTechnology
- Access Request Management
- OneCall
- OneFacility
- MyFacility
- MyShipping
- Sharepoint
- Skype
- WebEx
- Zoom
- Workday
- Ariba
- Flagscape
- ACR
- CISCO
Timeline
Booth Cashier
Saratoga Springs Casino and Hotel
08.2024 - 12.2024
Concession Worker
Saratoga Springs Hotel and Casino
04.2024 - 08.2024
Warehouse Worker
Target Distribution Center
10.2023 - 02.2024
PSE Sales & Services Distribution Associate
USPS
12.2022 - 08.2023
Nanny
A New England Nanny
11.2021 - Current
Business Support Lead II, CFPT COO Team
Bank of America
11.2020 - 11.2021
Project Analyst, Enterprise Simplify and Improve (SIM)
Bank of America
12.2018 - 11.2020
Executive Assistant, Enterprise Transaction Services
Bank of America
06.2018 - 12.2018
Executive Assistant, Enterprise Shared Services
Bank of America
06.2017 - 06.2018
Administrative Assistant, Corporate Compliance
Bank of America
12.2015 - 06.2017
High School - Business Administration
Winnacunnet High School
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