Nicole Gloudeman
Riverside,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Community Association Manager
Condominium Management Service
Claremont, CA
01.2021 - Current
- Participated in industry conferences and events in order to stay abreast of new technologies related to property management practices.
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Responded to customer inquiries in a timely manner.
- Engaged with customers via forums, chatbots, emails.
- Managed multiple projects simultaneously, ensuring deadlines are met.
- Recommended property improvements based on detailed evaluations of current property conditions.
- Oversaw repairs and enhancements by working closely with maintenance staff.
- Created engaging content for newsletters, blogs, and social media posts.
- Developed and enforced community guidelines to maintain a positive environment.
- Used communication, negotiation and problem-solving skills to settle neighborhood disputes.
- Negotiated with vendors and service providers for communities.
- Provided monthly reports on community metrics and progress towards goals.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Oversaw daily operations, maintenance, and administration of various properties.
- Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
- Responded promptly to inquiries from residents regarding their rights as homeowners.
- Managed all administrative operations including budgeting, contracts, payroll, and record-keeping.
- Maintained accurate records of all transactions related to HOA finances.
- Advised board members on interpretation of rules and regulations governing HOAs.
- Ensured compliance with local laws and regulations related to HOA governance and operations.
- Prepared monthly financial reports for review by the Board of Directors.
- Recruited volunteers for various committees dedicated to improving the community's amenities.
- Conducted periodic inspections of common areas to identify safety hazards or maintenance needs.
- Prepared detailed budgets and financial reports for properties.
- Directed collection of insurance premiums, taxes and incurred operating expenses.
- Collected assessments from homeowners in accordance with established policies.
- Facilitated communication between board members, homeowners, staff, vendors, and other stakeholders.
- Managed day-to-day operations, including budgeting, event planning, and staff supervision.
- Monitored compliance with applicable laws, regulations, policies and procedures.
- Prepared agendas, minutes, and other documents needed for various committees within the organization.
- Reviewed contracts with vendors prior to signing off on any agreement between parties.
- Organized and facilitated monthly meetings for the executive board of directors and general membership.
Executive Assistant/Bookkeeper
Precise HOA Management
Ontario , CA
01.2018 - 01.2021
- Monitored inventory levels of office supplies and placed orders when necessary.
- Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations.
- Maintained confidential records and files related to executive operations.
- Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
- Conducted research on various topics as requested by executives or senior management personnel.
- Answered telephone calls from customers or clients providing assistance where necessary.
- Facilitated communication between different departments within organization.
- Created and maintained up-to-date records related to customer accounts or financial transactions.
- Responded promptly to inquiries from customers or clients regarding products or services offered by the company.
- Performed data entry tasks into various software programs including MS Excel spreadsheets.
- Developed effective filing systems for easy retrieval of information when needed.
- Monitored incoming emails and responded accordingly in a timely manner.
- Assisted in developing policies and procedures pertaining to office administration matters.
- Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
- Coordinated meeting and work schedules for staff teams and executives.
- Set up meeting and event logistics for senior management and updated calendars.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Followed proper accounting and bookkeeping procedures to support audits.
- Facilitated board meeting agendas and distributed support materials in advance for successful sessions.
- Filtered important calls and spam calls to help executives prioritize specific clients and expedite daily operations.
- Compiled meeting agendas and supportive materials ahead of meetings.
- Took detailed notes in meetings and disseminated information afterward.
- Facilitated communications by forwarding emails, transferring calls and filing documents.
- Provided accurate, up-to-date information to external parties through emails, phone calls and in-person interactions.
- Coordinated multiple schedules using online calendaring system.
- Resolved billing discrepancies with vendors or customers promptly.
- Verified accuracy of vendor invoices against purchase orders prior to payment processing.
- Processed accounts payable and receivable transactions.
- Maintained full compliance when executing and tracking bank reconciliations, A/P, invoicing, billing and collections.
Receptionist/Human Resources Manager
Precise HOA Management
04.2016 - 01.2018
- Answered telephone calls from customers or clients providing assistance where necessary.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Processed payments and updated accounts to reflect balance changes.
- Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
- Managed company database and ensured the accuracy of contact information.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
- Developed effective filing systems for easy retrieval of information when needed.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
- Conducted research on various topics as requested by executives or senior management personnel.
- Maintained confidential records and files related to executive operations.
- Scheduled appointments for executives with external parties such as vendors or suppliers.
- Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations.
- Monitored inventory levels of office supplies and placed orders when necessary.
- Oversaw inventory control processes ensuring availability of supplies at all times.
- Facilitated communication between management and staff by conducting regular meetings to discuss concerns or suggestions.
- Assisted in the development of performance management systems including goal setting, performance reviews, corrective action plans and disciplinary procedures.
- Maintained employee records in accordance with company policy and applicable legal requirements.
- Investigated employee relations matters through interviews with involved parties to ensure a fair resolution.
- Ensured compliance with federal, state and local employment laws.
- Identified, screened and interviewed potential employees.
- Reviewed job descriptions regularly to ensure accuracy of duties assigned to each position.
- Created job postings, tracked applicants and maintained applicant database.
- Evaluated current HR processes and recommended changes when necessary to improve efficiency.
- Resolved conflicts between different departments or personnel using sound judgment to maintain a harmonious work environment.
- Used HR website and other media to communicate HR processes, increasing understanding and consistent use.
- Held exit interviews and documented information discussed with employees.
Education
High School Diploma -
Options For Youth
Rancho Cucamonga, CA06-2015
Skills
- Portfolio property management
- Vendor Management
- Contract Negotiation
- Maintenance Coordination
- Maintenance knowledge
- Skilled multi-tasker
- Administrative Support
- Preventive Maintenance
- Customer service-focused
- Financial budgeting and reporting
- Data Entry
- Financial Accounting
- Project Management
- Budgetary Planning and tracking
- Microsoft office
- Microsoft Excel
- 10-key proficiency
- Minute Taking
Certification
- CCAM
References
References available upon request.
Timeline
Community Association Manager
Condominium Management Service
01.2021 - Current
Executive Assistant/Bookkeeper
Precise HOA Management
01.2018 - 01.2021
Receptionist/Human Resources Manager
Precise HOA Management
04.2016 - 01.2018
High School Diploma -
Options For Youth
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