Nicole Gómez
San Juan
Summary
Systematic and knowledgeable with strong attention to detail and strong work ethic. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
9
9
years of professional experience
Work History
Waitress
Paulina Escanes
10.2023 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Managed table settings and maintained cleanliness standards.
- Collaborated with kitchen staff to ensure timely food delivery.
- Adapted quickly to changing customer needs and preferences.
- Addressed customer inquiries and resolved issues promptly and professionally.
- Enhanced dining experience through effective communication and teamwork.
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
- Displayed strong attention to detail when setting tables and presenting dishes, enhancing the overall dining experience for guests.
- Served food and beverages promptly with focused attention to customer needs.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
WAITRESS SUPERVISOR
Prole Cocina & Barra
01.2021 - 10.2023
- Greeted new customers, discussed specials, and took drink orders.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Supervised server staff and simultaneously served personal section of tables.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Trained staff members on use of POS system.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Supervised food presentation and plating to enhance visual appeal.
OFFICE CLERK
Banco Popular
11.2020 - 02.2022
- Interacted with customers by phone, email, or in-person to provide information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Collaborated with various departments to complete assigned tasks.
OFFICE ADMINISTRATIVE ASSISTANT
Power Solar
01.2019 - 11.2020
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
WAITRESS
Dizucchero Restaurant
05.2017 - 02.2019
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
Bachelor of Arts - Special Education
Universidad Interamericana
San Juan, Puerto Rico05.2024
High School Diploma - undefined
Academia Inmaculada Concepcion
Mayagüez, Puerto Rico05.2011
Skills
- Inquiry Requests
- Workflow Optimization
- Business Correspondence
- Managing Employee Relations
- Inbound and Outbound Calling
- Filing
- Serve Customer Needs
- Special Requirements
- Professional Relationships
- Sales Techniques
LANGUAGES
Spanish: Native language
English: C2 Proficient
Timeline
Waitress
Paulina Escanes
10.2023 - Current
WAITRESS SUPERVISOR
Prole Cocina & Barra
01.2021 - 10.2023
OFFICE CLERK
Banco Popular
11.2020 - 02.2022
OFFICE ADMINISTRATIVE ASSISTANT
Power Solar
01.2019 - 11.2020
WAITRESS
Dizucchero Restaurant
05.2017 - 02.2019
High School Diploma - undefined
Academia Inmaculada Concepcion
Bachelor of Arts - Special Education
Universidad Interamericana