Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Gocke

San Jose,CA

Summary

Experienced coordinator with strong focus on team collaboration and achieving results. Known for flexibility with changing needs and reliability in delivering outcomes. Prepared to make significant impact in dynamic environment.

Overview

10
10
years of professional experience

Work History

Homecare Services Coordinator

Comfort Keepers
10.2018 - 04.2023
  • Answers potential client inquiries whether made via phone or web and promotes home assessments among qualified individuals
  • Responsible for entering contacts, phone conversation information/notes, activity tags and scheduling a home visit for the External Care Coordinator into ClearCare
  • Manage changes to the current schedule
  • Responsible in managing the ongoing details of coordination that leads to internal sales for existing clients including problem resolution, upselling, quality assurance, anticipating needs, advising families, directing field staff, detailing GTC's, following up after new field staff is assigned, and the like
  • Conducts client recovery activities for deactivations, hospitalizations, hour reductions, and canceled hours
  • Responsible for ensuring that clients value our services as outstanding
  • Management of incidents (client, caregivers, administrative, workers comp)
  • Follows all office communication and documentation protocols to ensure excellent service to clients, staff, potential and inactive clients including, Google Calendar and ClearCare
  • Attends management meetings and participate in the development of systems and procedures to improve care coordination, client satisfaction, and employee performance
  • Supports office operations as needed

Home Care Aide/Caregiver

In Home Support Services
03.2013 - 10.2020
  • Provided companionship to patients, fostering positive relationships and emotional wellbeing.
  • Assisted patients with daily living activities, promoting independence and quality of life.

Package Handler

UPS
10.2016 - 03.2017
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.

Program Aide

Gardner Family Health Network
01.2013 - 05.2013
  • Responsibilities included but not limited to: Assist patients with activities of daily living, Maintenance of scheduled activities as outlined by Multi-Disciplinary Team
  • Assist with delivery and setup of food trays, following scheduled lunch and snack calendars
  • Responsible for participant s laundry to bag soiled clothing following laundry guidelines
  • Provide quality care to all participants
  • Ensure compliance with Department of Aging Food Standards

Education

High School Diploma -

Broadway High School
05-2012

Skills

  • Customer service
  • Data entry
  • Schedule coordination
  • Project coordination
  • Scheduling and calendar management

Timeline

Homecare Services Coordinator

Comfort Keepers
10.2018 - 04.2023

Package Handler

UPS
10.2016 - 03.2017

Home Care Aide/Caregiver

In Home Support Services
03.2013 - 10.2020

Program Aide

Gardner Family Health Network
01.2013 - 05.2013

High School Diploma -

Broadway High School

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Nicole Gocke