SQL Server
Hi, I’m
Nicole S Godard
VP, Lead Audit Manager
Charlotte,NC
Summary
Strategic Lead Audit Manager with expansive knowledge of data management, data governance, and data analytics.
Professional Business Analyst with advanced knowledge of portfolio asset management systems and skill in driving positive outcomes.
Resourceful Project Manager with 4+ years of expertise in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations.
Overview
17
years of professional experience
4
years of post-secondary education
3
Certifications
Work History
Wells FargoCharlotte, NC
Vice President, Lead Audit Manager
01.2023 - Current
Job overview
- Lead execution of integrated audit process
- Provide audit coverage of data management and data risk audit coverage strategy for Internal Audit.
- Identify and assess key risks and controls and develop effective test plans for engagements as assigned with limited guidance.
- Exhibit appropriate judgment regarding issue notification, issue draft findings to client management, and draft final audit reports.
- Ensure documentation and reporting are ready for review by senior audit managers and audit executives.
- Develop and maintain excellent business relationships within Internal Audit and with teams companywide
RoundPoint Mortgage ServicingCharlotte, NC
Business Analyst II
01.2016 - 12.2023
Job overview
- Identified control gaps in processes, procedures and systems through in-depth research and assessment.
- Applied honed problem-solving skills to analyze issues impacting business operations and ability to meet compliance requirements.
- Defined strategies for reporting solutions and determine requirements based on analysis of business processes, objectives and existing systems infrastructure
- Executed analysis of risks and identify risk management and risk mitigation strategies.
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
- Collaborated with LOBs and Reporting Services to identify and convert business goals into data requirements.
- Evaluated large datasets for quality and accuracy.
- Tested functionality and compatibility of new reports or updates.
- Performed Data analysis with SSRS, Micro Strategy and MS Excel.
- Recommended changes and corrections to reporting and data analysts for optimal performance and usability.
- Generated queries utilizing SQL Server 2016 database to create Ad Hoc reports.
- Developed KPI reporting to handle ongoing monitoring needs for potential compliance risks.
- Increased daily productivity by 25% automating manual processes across 4 lines of business.
Bank Of AmericaCharlotte, NC
Officer, Case Management Team Manager II
02.2012 - 08.2014
Job overview
- Managed 10-20 employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Assessed personnel performance and implemented incentives and team-building events to boost morale. Planned, designed and scheduled phases for large training projects for multiple sites.
- Managed systems project for default workflow software system resulting in successful system integration for over 150 associates and managers across three sites.
Bank Of AmericaCharlotte, NC
Case Management, Proficiency Coach
09.2011 - 02.2012
Job overview
- Led daily, weekly and monthly coaching, counseling and feedback to address common performance gaps resulting in improved quality scores and performance metrics for Process Support Specialists
- Collaborated with team managers to analyze associate performance trends and create performance management plans to improve daily associate performance and productivity
- Created, implemented and maintained training reference materials when products, policies, procedures or systems were updated resulting in seamless transitions during periods of change
Bank Of AmericaCharlotte, NC
Senior Mortgage Loan Closing Specialist
03.2007 - 09.2011
Job overview
- Verified closing financial disclosure amounts against settlement and escrow agent figures to accurately reflect borrowers' bottom-line costs.
- Handled as many as 60 closing files each month by effectively organizing, multitasking and prioritizing closing work.
- Drove operational improvements which resulted in savings and improved profit margins
- Trained new hires, providing information and insight into corporate policies and procedures.
- Developed effective training plans based on department needs and objectives.
Education
Central Piedmont Community CollegeCharlotte, NC
Project Management Plus Certificate Program
09.2014 - 12.2014
University of North Carolina At CharlotteCharlotte, NC
Bachelor of Arts from Business Administration, Human Resources
09.2001 - 05.2005
Skills
Data validation
undefinedSoftware
Microsoft Excel
Microsoft Project
Microsoft Office Suite
Visio
Salesforce
Jira
MicroStrategy
Alteryx
Certification
Microsoft Technology Associate: Database Management
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Vice President, Lead Audit Manager
Wells Fargo
01.2023 - Current
Business Analyst II
RoundPoint Mortgage Servicing
01.2016 - 12.2023
Central Piedmont Community College
Project Management Plus Certificate Program
09.2014 - 12.2014
Officer, Case Management Team Manager II
Bank Of America
02.2012 - 08.2014
Case Management, Proficiency Coach
Bank Of America
09.2011 - 02.2012
Senior Mortgage Loan Closing Specialist
Bank Of America
03.2007 - 09.2011
University of North Carolina At Charlotte
Bachelor of Arts from Business Administration, Human Resources
09.2001 - 05.2005
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