Hi, I’m
Nicole Gomez
New York,NY
Summary
Detail-oriented professional dedicated to offering exceptional assistance to team members and enhancing client experience. Skilled at greeting/interacting with customers, communicating with families, answering calls, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
5
years of professional experience
1
Certification
Work History
Star A Kidz Pre School
Lead Assistant Teacher
01.2024 - Current
Job overview
- Improved student engagement by incorporating interactive activities and hands-on learning experiences in lesson plans for a class of 12.
- Provided individualized attention to students who required additional support.
- Enhanced classroom management skills, creating a positive learning environment for students.
- Communicated with parents to inform them about the child's progress and classroom behavior and work together for the child's benefit.
- Optimized program schedule to cover planned needs and daily activities efficiently.
Kids In The Game KIPP Infinity & STAR
After School Coach (Pre-K & Kindergarten)
09.2023 - 11.2023
Job overview
- Planning/modifying lesson plans for a sports-based after-school program for a class of 14
- Leading craft and STEM activities
- Managed time effectively to ensure all planned activities were executed within the allocated hours of the program.
- Facilitated a safe and inclusive environment by implementing appropriate behavior management techniques.
One Love Foundation
Programming Assistant
10.2020 - 05.2021
Job overview
- Provided remote administrative and programming support for education and prevention programming around sexual harassment, and other prohibited harassment and discrimination.
- Organized zoom meetings and created slide presentations for organization programs
- Assisted with planning and coordinating day-to-day and special program activities.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
Michael's
Customer Service Associate Team Leader
07.2019 - 07.2020
Job overview
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Answered customer telephone calls promptly, answering questions and handling complaints with grace.
- Led children's Arts and Crafts classes (ages 5-9)
Education
SUNY Oswego, Oswego, NY
Some College (No Degree)
University Overview
- Received the EOP Achievement Award
Frederick Douglass Academy, Harlem, NY
High School Diploma
06.2020
University Overview
- Honoree of Advanced Regents Designation
Skills
- Fluency in Foreign Language (Spanish)
- Adaptability to new environments
- Data Entry
- Child Care
- Training and mentoring
- Makeup Application
- Problem-Solving
- Strong Observational Skills
- Sales Support
- Verbal and written communication
Awards
- Advanced Regents Diploma, Frederick Douglass Academy, 06/26/20
- EOP Academic Achievement Award, SUNY Oswego, 05/11/21
Certification
- Family Engagement ECETP Certification
- Emergency Preparedness ECETP Certification
- Mandated Reporter ECETP Certification
- Foundations in Health and Safety e-Learning ECETP Certification
- Identifying and Responding to Anaphylaxis ECETP Certification
- Prevention and Identification of Brain Injury ECETP Certification
- Preventing Sudden Infant Death Syndrome and Promoting Safe Sleeping ECETP Certification
- Infant Brain Development ECETP Certification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Lead Assistant Teacher
Star A Kidz Pre School
01.2024 - Current
After School Coach (Pre-K & Kindergarten)
Kids In The Game KIPP Infinity & STAR
09.2023 - 11.2023
Programming Assistant
One Love Foundation
10.2020 - 05.2021
Customer Service Associate Team Leader
Michael's
07.2019 - 07.2020
SUNY Oswego
Some College (No Degree)
Frederick Douglass Academy
High School Diploma
- Family Engagement ECETP Certification
- Emergency Preparedness ECETP Certification
- Mandated Reporter ECETP Certification
- Foundations in Health and Safety e-Learning ECETP Certification
- Identifying and Responding to Anaphylaxis ECETP Certification
- Prevention and Identification of Brain Injury ECETP Certification
- Preventing Sudden Infant Death Syndrome and Promoting Safe Sleeping ECETP Certification
- Infant Brain Development ECETP Certification
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