Nicole Gonzalez
New Brunswick,New Jersey
Summary
Experienced Logistics Manager proficient at monitoring operational pulse to deliver relevant information to all major internal customers and stakeholders. Accustomed to working with multiple entities to achieve business goals for logistics efficiency, cost containment and contract integrity. Works quickly and maintains focus while providing top-notch customer service.
Overview
3
3
years of professional experience
Work History
Router Logistics Operator
Golden Touch Imports
2021.11 - Current
- Monitored logistics performance and identified improvement opportunities.
- Managed logistics budgets and forecasting to achieve cost-effective operations.
- Resolved shipping discrepancies by coordinating customer and courier communications.
- Directed shipping and receiving of wide range of products daily.
- Selected, trained and developed logistics personnel to achieve high-performing teams.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Updated and maintained databases to track shipments and inventory.
- Managed inventory levels to verify availability of stock for customer orders.
- Strategized best methods and tactics for efficient storage and handling of materials.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer service orders promptly to increase customer satisfaction.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests for products, services, and company information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Routed incoming mail and messages to relevant personnel without delay.
- Organized, maintained and updated information in computer databases.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Managed multiple tasks and met time-sensitive deadlines.
- Built and established relationships with staff and vendors.
Receptionist
Romeo & Layla Warehouse
2020.11 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
Education
Associate of Arts - Psychology
Middlesex County College
Edison, NJ01.2024
Skills
- Contents Verification
- Document Preparation
- Postage Calculation
- Shipping Coordination
- Vendor Relationship Management
- Workflow Planning
- Delivery Scheduling
- Logistics Coordination
- Warehouse Management
- Inventory Counts
Personal Information
Date of Birth: 03/09/2002
Languages
English
Professional Working
Spanish
Full Professional
Timeline
Router Logistics Operator
Golden Touch Imports
2021.11 - Current
Receptionist
Romeo & Layla Warehouse
2020.11 - Current
Associate of Arts - Psychology
Middlesex County College
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