Nicole Gonzalez
Port Charlotte,FL
Summary
Accomplished Insurance Agent at Capital Insurance Agency, Inc., adept in client relations and policy knowledge, enhanced customer satisfaction through expert account management and client needs analysis. Proven track record in territory expansion and life insurance sales, demonstrating professionalism and ethics. Achieved significant client base growth by mastering customer service and insurance eligibility. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Insurance Agent
Capital Insurance Agency, Inc.
05.2023 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Cross-sold insurance products to existing clients to reach sales targets.
- Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
- Educated clients on insurance policies and procedures.
- Met with customers to provide information about available products and policies.
- Analyzed customer needs to provide customized insurance solutions.
- Calculated premiums and established payment methods for sales.
- Generated leads through cold-calling, networking and other outreach methods.
Owner/Operator Manager
Innovative Cleaning, Llc.
02.2008 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Handled equipment, chemicals, and materials properly and with caution.
- Organized and used industrial cleaning products following strict safety procedures.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
- Maintained relationships with numerous property managements companies
- Scheduling and preparing dozens of properties for season guests
Correctional Officer
Florida Department Of Corrections
08.2007 - 03.2008
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
Membership Coordinator
Franz Ross Park YMCA
05.2005 - 10.2006
- Maintained accurate records of memberships, ensuring timely renewal reminders were sent to prevent lapses in subscriptions.
- Increased new member sign-ups by designing compelling marketing materials and promoting membership benefits in various channels.
- Provided exceptional customer service to both prospective and current members, resolving issues promptly and professionally.
- Trained new staff members on membership processes, systems, and best practices, ensuring a seamless transition and consistent service quality for members.
- Maintained membership database, ensuring that all information was current and accurate.
- Built talented team through hiring and training new associates.
- Collaborated with other departments to develop cross-functional initiatives that improved member engagement and loyalty.
- Scheduled and assigned daily work and activities for team members.
- Trained new personnel regarding company operations, policies and services.
- Promptly responded to inquiries and requests from prospective customers.
Education
Bachelor of Arts - Criminal Justice
Florida SouthWestern State College
Fort Myers, FL2011
Associate of Arts - Business Administration
Edison College
Punta Gorda, FL05.2004
Skills
Customer Service
Licensed Insurance Agent
Professionalism and Ethics
Quotes and sales
Customer follow-up
Client Relations
Policy Knowledge
Client needs analysis
Account Management
New Client Acquisition
Vision and dental insurance
Territory expansion
Client Prospecting
Insurance Eligibility
Customer Account Review
Life Insurance Sales
HIPAA Compliance
Certification
- Certified Carpet Cleaner- IICRC
- Hard floor maintenance training
- Blood borne pathogens
Timeline
Insurance Agent
Capital Insurance Agency, Inc.
05.2023 - Current
Owner/Operator Manager
Innovative Cleaning, Llc.
02.2008 - Current
Correctional Officer
Florida Department Of Corrections
08.2007 - 03.2008
Membership Coordinator
Franz Ross Park YMCA
05.2005 - 10.2006
Bachelor of Arts - Criminal Justice
Florida SouthWestern State College
Associate of Arts - Business Administration
Edison College
- Certified Carpet Cleaner- IICRC
- Hard floor maintenance training
- Blood borne pathogens
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