Nicole Gonzalez
Hopewell Junction,N.Y.
Summary
Highly motivated, goal-oriented with a strong work ethic. Compassionate and competent certified patient care technician with 4+ years experience providing quality care to patient and assisting with their everyday necessities. Strong crisis management skills and administrative talent capable of performing very well under pressure. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Patient Care Technician and Unit Clerk - Intensive Care Unit
Nuvance Health - Northern Duchess Hospital
Rhinebeck, NY
01.2018 - 12.2020
- Assist with ADL's, Perform Blood Glucose Monitoring, Take EKG's on patients, Perform Phlebotomy, Documentation of vital signs and I&O's, Report any critical finding immediate, Precept Patient Care Technician, Welcoming and greeting visitors, Establishing patient records, Complete patient identification information, Maintain unit operation by following policy and procedure, Conserve unit resources and supplies, Patient confidence and protect hospital operations
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Collected and transported specimens to prepare for lab testing.
- Prepared admissions charts and scanned records.
- Performed various administrative tasks by filing, copying and faxing documents.
- Managed unit resources effectively, ensuring optimal utilization of equipment and supplies.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Patient Care Technician - Surgical Step-down
Hackensack University Medical Center
Hackensack, NJ
09.2015 - 01.2018
- Assist with ADL's, Perform Blood Glucose Monitoring, Take EKG's on patients, Perform Phlebotomy, Documentation of vital signs and I&O's, Report any critical finding immediately.
- Contributed to positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Catering Coordinator
ADF- Take Home the Bread
01.2011 - 09.2015
- Ensure event is conducted in timely manner & professional manner, Confirms orders with clients, Plans and prepares meals, Provide excellent communication between client and café.
- Improved client satisfaction by promptly addressing concerns and providing excellent customer service.
- Developed unique events and special promotions to drive sales.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Motivated staff to perform at peak efficiency and quality.
Certified Nurse Assistant
Jewish Home-Clinical
Bronx, NY
01.2014 - 01.2014
- Dressed patients, Assisting with Hoyer lift, Bathing, Fed patients, Performed perennial care
Membership Consultant
Towns Sports International
Greenwich, CT
01.2010 - 01.2011
- Sells Membership & Fitness Service while providing superior customer service, Using prospecting techniques to generate leads, Demonstrate extensive knowledge of all club facilities, Help train new consultants, Work with management to create new business
Assistant Branch Manager
Washington Mutual Bank
Rye, NY
01.2007 - 01.2009
- Providing superior customer service, Assist Branch Manager in meeting monthly goals, Staff scheduling, Making sure branch balanced at end of every day, Help train new employees, Work with management to create new business, Handling customer complaints may arise
- Supervised team of 10 branch employees and made recommendations regarding performance evaluations.
- Managed branch size of with millions in deposits and team of 10 full and part-time employees.
Education
Bachelor of Science - Health Administration
Capella University
Minneapolis, MN01.2023
Patient Care Technician certification obtained - Health Care
ABC Training Center
Bronx NY01.2014
Data Processing certification obtained -
LA Technical Center
Lindenhurst, NY01.1987
Skills
- Obtained vital signs from patients
- Set-up and recorded EKG's
- Blood work (phlebotomy)
- CPI Nonviolent Crisis Intervention Training
- CPR Certified by American Heart Association
- Excellent people and communication skills
- Acquainted with medical terminology
- Excellent customer service skills
- Administrative training
- Organized
- Very punctual to all events
- Reliable and responsible
- Able to multitask in office environment
- Maintain continuity among work teams
Timeline
Patient Care Technician and Unit Clerk - Intensive Care Unit
Nuvance Health - Northern Duchess Hospital
01.2018 - 12.2020
Patient Care Technician - Surgical Step-down
Hackensack University Medical Center
09.2015 - 01.2018
Certified Nurse Assistant
Jewish Home-Clinical
01.2014 - 01.2014
Catering Coordinator
ADF- Take Home the Bread
01.2011 - 09.2015
Membership Consultant
Towns Sports International
01.2010 - 01.2011
Assistant Branch Manager
Washington Mutual Bank
01.2007 - 01.2009
Bachelor of Science - Health Administration
Capella University
Patient Care Technician certification obtained - Health Care
ABC Training Center
Data Processing certification obtained -
LA Technical Center
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