Nicole Goolsby
Pensacola,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
After-School Program Leader
Marcus Pointe Christian School
08.2023 - Current
- Created fun, age-appropriate activities for school-age children.
- Monitored student safety while conducting indoor or outdoor activities.
- Managed behavioral issues and used positive behavior strategies for groups of up to 180 students.
- Developed strong relationships with parents, keeping them informed of their child''s progress and involvement in the program.
- Enhanced student engagement by incorporating interactive activities and group projects in after-school programs.
- Ensured compliance with local regulations governing after-school programs by maintaining proper documentation regarding attendance records health information emergency contact forms.
- Implemented student safety measures across program to minimize accidents.
- Collaborated with school staff to ensure smooth transitions between daytime classes and after-school activities.
- Utilized creative problem-solving skills when faced with unexpected challenges or obstacles during program implementation.
- Selected nutritious snacks and educational toys for students.
- Managed resources efficiently, maintaining accurate inventory records and ordering supplies as needed.
Elementary School Teacher/Tutor
Marcus Pointe Christian School
08.2020 - Current
- Created lesson plans to correlate with state curriculum standards and devised educational programs to meet educational objectives.
- Evaluated and assessed student progress regularly, providing constructive feedback and adapting teaching methods accordingly.
- Established open communication and positive relationships with students, parents, peers, and administrative staff.
- Established a positive classroom environment through effective classroom management strategies, fostering respect and cooperation among students.
- Contributed to school-wide initiatives aimed at improving overall student achievement, participating in professional development workshops and collaborating with colleagues on best practices.
- Communicated effectively with parents and guardians, maintaining open lines of communication regarding student progress and addressing concerns as needed.
- Utilized data-driven instruction techniques to analyze student performance trends and adjust teaching methods accordingly for optimal results.
- Reinforced positive behavior by encouraging efforts through affirmation statements and praising accomplishments.
- Designed and presented lesson plans in one or more academic subjects using variety of teaching techniques to appeal to various learning styles within assigned grade level.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Promoted a growth mindset in the classroom by encouraging students to set goals, embrace challenges, and persevere through obstacles.
- Implemented engaging hands-on activities to reinforce fundamental concepts, resulting in increased student motivation and participation.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
- Created supportive and inclusive learning environments, fostering positive classroom atmospheres supporting student growth and learning.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Taught students subject-specific material, learning strategies, and social skills.
- Collaborated with administrators on classroom policies, management strategies, and discipline.
- Kept classroom clean, organized, and safe for students and visitors.
- Established and enforced rules of behavior to drive social development and maintain positive interactions.
- Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
Member Service Representative/Mentor
Navy Federal Credit Union/Men
01.2018 - 03.2021
- Developed innovative approaches with a partial teleworking/campus team and establish cohesive relationships
- Effectively Mentored two teams while consistently communicating with supervision
- Encouraged open dialogue between all parties involved in the mentoring process; fostered an inclusive atmosphere where diverse perspectives were valued.
- Coached team members to improve performance gaps identified via feedback from various sources
- Collaborated with tenured Mentors in standardizing the onboarding process of new Mentors
- Served as role model for mentees by demonstrating strong values and ethical standards.
- Planned, developed, and implemented strategies to convey information with key decision makers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Consistently met or exceeded performance metrics through proactive management of workload and effective prioritization.
- Promoted a positive work environment by fostering open communication between colleagues and supervisors.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Educated members on financial literacy topics, empowering them to make sound financial decisions for their future success.
- Served as a mentor for new hires sharing best practices contributing towards increased productivity among team members.
- Developed comprehensive knowledge of credit union products, staying current on updates for informed recommendations to members.
- Partnered with other departments facilitating smooth resolution of complex cases resulting in improved member experience.
Inventory Replenishment Coordinator
Ascend Performance Materials
08.2015 - 10.2017
- Created and managed replenishment orders, compounds, and SSP feedstock for a rolling 90 day horizon
- Established and maintained safety stock values for regional locations under the direction of the Nylon Demand Planner
- Managed transfer of finished goods stock to regional warehouse locations
- Allocate compound and SSP feedstock to Foley and Toller locations
- Worked closely with Logistics & Transportation Planners to coordinate replenishment shipments
- Provided material availability dates as required for material shipped from regional locations
- Ensured MRP reflected the actual replenishment schedule and provided inventory and master data integrity.
Shipping Clerk-Contractor
Ascend Performance Materials
03.2015 - 08.2015
- Maintained daily contact with Product Representatives and Transportation Coordinators to assure timely action on shipments of finished goods to customers
- Expedited and traced shipments on outbound products
- Prepared all shipping documents for truck and/or container
- Maintained detailed files on customers and shipments
- Performed accurate data entry to create the following outputs: Pack lists, bills of lading
- Processed outbound shipments
- Coordinated with truck drivers, forklift operators and/or spotter
- Maintained filing system for shipping list/bills of lading, etc
- Communicated effectively with Customer Service, Transport planner while representing in a professional manner
- Knowledge of SAP and MS Outlook for communicating
- Provides Q
- A
- With details regarding customer complaints/inquiries
- Generated/reviewed daily shipping reports
- Provided additional support to the Ascend Team Leader as needed.
Administrative Assistant-Contractor
Ascend Performance Materials
11.2014 - 03.2015
- Assisted with the recruitment and hiring of new employees, including but not limited to posting jobs, scheduling interviews, coordinating offers of employment, pre-employment screening, preparing for the new hire orientation and new hire onboarding
- Provided support for new hires and the hiring managers to ensure on-boarding of new employees, providing exceptional customer support to all individuals
- Aided in conducting periodic audits of HR files, and processes
- Performed such other duties necessary to the efficient functioning of the Human Resources Department
- Coded personnel action data for a wide variety of accessions, separations, position, and pay changes
- Audited and streamlined I-9 filing system for 500+ employees
- Managed job folder set-up & maintenance for 500+ employees
- Responsible for initiating new employee background checks and drug screenings through First Advantage
- Conducted data & pay requests for company employees
- Responsible for the coordination of terminating employees LAN/EMAIL accounts & company badges
- Managed the complete process for The Family & Medical Leave Act while coordinating with the companies’ medical department.
Services Specialist-Senior Airman (E4)
United States Air Force
09.2006 - 08.2010
- Facilitated training for new military members joining the squadron
- Supervised local nationals and Airman to ensure they were properly trained on fitness center policies and procedures
- Instilled Air Force fitness standards to promote all Airman passing the fitness exam
- Enforced policies to ensure all compliances were met in fast-paced environment
- Ensure section awareness of facilities products, services, marketing promotions, policies and procedures by creating a continuity book
- Spearheaded projects that aided in 100% patron satisfaction and improved the overall morale.
Education
Bachelor of Science - Workforce Education And Training
University of Southern Illinois
Carbondale, IL05.2014
Bachelor of Science in Workforce Education & Development -
Southern Illinois University-Carbondale
05.2014
Skills
- Positive Reinforcement
- Social Development
- Assessment and Evaluation
- Literacy development
- Curriculum Planning
- Parent Communication
- Activity Coordination
Accomplishments
- Achieved Sustained Superior Performer, 01/01/19
- Recipient of Salute to Service Awards, 07/01/18 & 10/01/18
- Recipient of the Cornerstone Award, 10/01/18
Timeline
After-School Program Leader
Marcus Pointe Christian School
08.2023 - Current
Elementary School Teacher/Tutor
Marcus Pointe Christian School
08.2020 - Current
Member Service Representative/Mentor
Navy Federal Credit Union/Men
01.2018 - 03.2021
Inventory Replenishment Coordinator
Ascend Performance Materials
08.2015 - 10.2017
Shipping Clerk-Contractor
Ascend Performance Materials
03.2015 - 08.2015
Administrative Assistant-Contractor
Ascend Performance Materials
11.2014 - 03.2015
Services Specialist-Senior Airman (E4)
United States Air Force
09.2006 - 08.2010
Bachelor of Science - Workforce Education And Training
University of Southern Illinois
Bachelor of Science in Workforce Education & Development -
Southern Illinois University-Carbondale
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