Summary
Overview
Work History
Education
Skills
Timeline
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Nicole Gordon

MACOMB,United States

Summary

Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Fast learner and motivation to move up in any company. Excellent trainer and mentor. Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.

Overview

3
3
years of professional experience

Work History

Team Lead

Walmart
Clinton Township, MICHIGAN
08.2021 - Current
  • Coached team members in techniques necessary to complete job tasks.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Took on additional job duties during unexpected backlog, resulting in meeting project target date.
  • Participated in cross-functional team-building activities.
  • Designed strategic plan for component development practices to support future projects.

Crew Trainer

McDonald's
Washington Township, MI
01.2019 - 06.2021
  • Taught new team members correct procedures for all areas of operations.
  • Trained other employees in customer service, food safety and performance requirements.
  • Set positive example for team members by providing high-quality, efficient service.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Maintained current knowledge of all team position requirements.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Trained and mentored new personnel hired to fulfill various roles.

Education

Associate of Business - Business Management

Macomb Community College
Warren, MI
06.2023

Skills

  • Production monitoring
  • Employee Evaluation
  • Performance improvement
  • Equipment Maintenance
  • Key performance indicators
  • Daily workflow improvement
  • Staff education and training
  • Sales expertise

Timeline

Team Lead

Walmart
08.2021 - Current

Crew Trainer

McDonald's
01.2019 - 06.2021

Associate of Business - Business Management

Macomb Community College

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Nicole Gordon