Summary
Overview
Work History
Education
Skills
Additional information
Custom section
Certification
Timeline
Generic

Nicole Gordon

Rockford

Summary

Management professional with over 15 years of experience in optimizing operations and enhancing customer satisfaction. Expertise in process improvement, strategic financial planning, and team leadership. Proven ability to implement data-driven solutions that improve inventory management and service efficiency, while fostering a collaborative workplace culture. Demonstrated success in driving revenue growth and operational efficiency in bar and restaurant management. Seasoned Bar and Restaurant Manager with comprehensive experience in overseeing daily operations. Strong capabilities in staff management, budgeting, and inventory control align with proven skills in enhancing customer satisfaction and driving revenue growth. Successfully improved operational efficiency and team performance at previous establishments, demonstrating effective leadership and strategic planning abilities.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Bar & Restaurant Manager

Opsahl’s Tavern & Bar
Rockford
05.2022 - 07.2025
  • Managed schedules and budgets, ensuring operational efficiency and cost-effectiveness.
  • Enhanced customer satisfaction through exceptional service and timely issue resolution.
  • Analyzed financials and inventory to optimize specials, increasing profitability.
  • Implemented technology solutions that streamlined processes and improved profit margins.
  • Spearheaded digital transformation initiatives to modernize operations and enhance inventory tracking.
  • Orchestrated comprehensive inventory management and supply chain operations for consistent service quality.
  • Designed data-driven bar promotions using POS analytics to optimize menu offerings.
  • Drove operational excellence through strategic financial planning and menu optimization.

Multi-Store Manager

GPM Investments
03.2019 - 04.2022
  • Generate repeat business through excellent customer service
  • Payroll budgeting vs store budgeting processes
  • Identified issues with sales trends and provide communication to increase traffic
  • Interpreted weekly business forecast and determine appropriate labor cost based on the needs of the store(s)
  • Reviewed sales reports and financial statements and made changes, improvements to meet individual and total sales goals
  • Conducted staff performance evaluations and created S.M.A.R.T. goals to achieve desired company performances to meet short and long-term goals

Assembly Technician

Chrysler Jeep
Belvidere
04.2019 - 07.2020
  • Assembled components using hand tools and power tools efficiently.
  • Followed safety protocols to maintain a safe work environment consistently.
  • Inspected finished products for quality and compliance with specifications.
  • Collaborated with team members to streamline assembly processes effectively.
  • Documented assembly processes and product changes accurately for reference purposes.
  • Operated various hand tools and power tools to assemble components.
  • Completed component assembly with minimal supervision to meet deadlines.
  • Operated air, manual, and hydraulic tools to put together and align assemblies.
  • Utilized a variety of fasteners including screws, bolts, rivets, clamps for proper installation of components.

Intern, Master Certified Trainer/Training Manager

Servicom, LLC
07.2014 - 05.2019
  • Developing/maintain training material
  • Cross-train
  • Coach, motivate and develop representatives for 4 departments
  • Administered new and ongoing training for all new hire/tenured agents
  • Provided daily support to over 900 specialists, supervisors on systems, policies and procedures
  • Developed measurable training objectives related to new hire needs

Account Supervisor

Servicom, LLC
07.2010 - 07.2014
  • Investigate/resolve customer inquiries
  • Facilitate inter-departmental communication
  • Own team productivity and workflow
  • Develop client relationship
  • Lead customer support staff
  • Provide accurate, specific, and timely information
  • Coaching and development
  • Interviewing and hiring
  • Cross-train
  • Conduct team meetings
  • Follow through on escalations to ensure the best customer experience

Education

Certificate - Medical Billing and Coding

Ashworth University
Rockford
05-2024

GED -

Rockford East High
Rockford Ilinois
03-2000

Skills

  • Team leadership and staff development
  • Scheduling and budgeting
  • Customer service and relations
  • Inventory management and process improvement
  • Training and quality assurance
  • Problem solving and negotiation
  • Communication skills
  • Data analysis and financial reporting
  • Strategic planning and operational strategy
  • Brand management

Additional information

  • Technical Skills
  • Type 65 WPM
  • Microsoft Word
  • Microsoft Excel

Custom section

Manager Food Handlers Certified

Certification

  • Manager Serv-Safe
  • Bassett Certified
  • MBCS

Timeline

Bar & Restaurant Manager

Opsahl’s Tavern & Bar
05.2022 - 07.2025

Assembly Technician

Chrysler Jeep
04.2019 - 07.2020

Multi-Store Manager

GPM Investments
03.2019 - 04.2022

Intern, Master Certified Trainer/Training Manager

Servicom, LLC
07.2014 - 05.2019

Account Supervisor

Servicom, LLC
07.2010 - 07.2014

Certificate - Medical Billing and Coding

Ashworth University

GED -

Rockford East High

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