Nicole Gordon

• Responsible for supporting the Cash Desk a minimum of two days per week, working with Parent Treasury Department, Mortgage Company Servicing & Closing Departments, including the processing of loan funding and sale transactions, escrow transfers and daily reporting.

• Assists in audits and preparation of reports for auditors and ensure that internal controls are maintained.

• Prepare multiple journal entries, bank reconciliations.

• Loan sales data entry & review

Responsible for reconciling large database of 3rd party fees, working with various production departments to clear outstanding

• Set up and/or maintain booking, research, wire and/or payment processing, and related servicing events on the Automated Financial System (AFS)
• Recommended loan approvals and denials based on customer loan application reviews
• Review loan agreements to promote efficiency and accuracy
• Complied with regulatory requirements, including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act

• Manages, reviews and process hazard and property insurance certificates to adhere with the Credit Policy to mitigate the collateral risk and protect the bank
• Reviews and handles accounts that appear on AQR report to determine whether the collateral requires insurance monitoring
• Communicates regularly with Relationship or Portfolio Managers, Customer Service Manager, Lead Team Manager, insurance agents and Compliance Risk Director for complex lines of Businesses
• Process, orders and research Tax Service Contracts on a rotation basis

• Provide the necessary documentation to the attorneys and/or servicing/foreclosure specialist
• Ensure compliance with banking policies, lending practices and regulatory statutes
• Research discrepancies/exceptions, report issues and escalate as needed, assist with internal and external audits
• Credit reporting and corrections/research Audit ARM loans at loan boarding and during loan service Verifying and processing of ARM rate adjustment notices Responds to borrower requests, researching discrepancies and resolving issues
• At loan boarding and during loan servicing Responds to borrower requests, researching discrepancies and resolving issues
• Deactivating liquidated loans, processing transfers in and out of MERS

• Sets up and provides electronic deposit and withdrawal services to corporate customers
• Schedules and processes Automated Clearing House (ACH) and system files
• Completes exception item processing, rerun processing and the balancing of ACH work
• Provides high quality customer service by responding to telephone inquiries and requests
• Researches and resolves problems and errors
• Employee of the month in September 2013 Customer Service - Bank Rep
• Communicates regularly with Relationship or Portfolio Managers, Customer Service Manager, Lead Team Manager, insurance agents and Compliance Risk Director for complex lines of Businesses

• Prepare Judgment Figures for the foreclosure department Prepare Payoffs and Reinstatements thru the servicing platform including breakdowns of the escrow account, late charges, and corporate advance balances
• Provide the necessary documentation to the attorneys and/or servicing/foreclosure specialist
• Ensure compliance with banking policies, lending practices and regulatory statutes
• Research discrepancies/exceptions, report issues and escalate as needed, assist with internal and external audits
• Credit reporting and corrections/research Audit ARM loans at loan boarding and during loan service Verifying and processing of ARM rate adjustment notices Responds to borrower requests, researching discrepancies and resolving issues
• At loan boarding and during loan servicing Responds to borrower requests, researching discrepancies and resolving issues
• Deactivating liquidated loans, processing transfers in and out of MERS

• Monitor and process cost on a daily basis, Enter data from source documents, verifies correctness of accounting transactions, and checks calculations for accuracy
• Processed payments into specified trust accounts
• Prepares a variety of internal financial and miscellaneous reports Prepared a variety of internal financial budget and miscellaneous reports

• Worked in latitude and collection master systems to post payments such as checks, money orders, credit cards and wires for assigned trusts
• Process all direct payment reports
• Enter all ach batches
• Responsible for maintenance of assigned trusts, including preparation of remittance payments and reports by specified deadline
• Post all cost and fees